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HVAC contractor

Umberfield Terrace Heating & Air · HVAC contractor · Cheyenne, WY

Anouk Underhill is the dispatcher at Umberfield Terrace Heating & Air, a residential HVAC company, and she works from this to carry each new homeowner's request from the first phone call or web form to a confirmed first visit, with the address, gate code and urgency captured on the way.

Construction and tradesIntakeForms3 tables · 5 views · 1 form · 1 dimension set · 1 booking page · 1 dashboard · 1 notification · 1 stage rule set · 1 agent
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Dispatch board

Service calls
Requested2
Upstairs bedrooms will not coolCasimir Pelletier(307) 555-0102
Heat pump icing over in the coldIngrid Vasquez-Lund(307) 555-0103
Booked7
Annual furnace tune-up and filter changeLucinda Berenson(307) 555-0105
Thermostat blank after a power flickerOrlando Whitcombe(307) 555-0106
Mini-split in the sunroom leaking at the wallHyun-woo Baptiste(307) 555-0107
Strange rattling when the AC startsPetra Lindholm(307) 555-0108
Estimate for replacing a 22-year-old furnaceBarnaby Achterberg(307) 555-0109
2 more
Dispatched4
No heat — furnace clicks but will not lightMathilde Okoye(307) 555-0101
Gas smell near the boiler roomEphraim Kowalczyk(307) 555-0104
No heat in the basement apartmentWinifred Obuya(307) 555-0112
Furnace blower running nonstopTadeusz Fairbrother(307) 555-0113
On site2
Condensate line backing up into the closetTamsin Wexcombe-Ruiz(307) 555-0114
Annual boiler inspection before the cold sets inEvander Mbeki(307) 555-0115
Completed9
Furnace igniter replaced after cold start failuresPhilippa Stanhope(307) 555-0116
Capacitor swap on a humming AC condenserAlistair Quimby(307) 555-0117
Heat pump defrost board replacementMagdalena Ruiz-Foster(307) 555-0118
Spring AC tune-up and coil rinseOttoline Greaves(307) 555-0119
Mini-split first service after installationKazimierz Obradovic(307) 555-0120
4 more
Cancelled2
Quote request cancelled after the homeowner went with a relativePerpetua Ballantyne(307) 555-0125
Thermostat reset handled by the homeownerRadu Castellanos(307) 555-0126

Tables

Service calls

26 sample rows · 15 columns

Every request for a visit, from first contact through dispatch to the finished job and its invoice.

ProblemContactPhoneService addressGate or door codeSystemUrgency
Estimate for replacing a 22-year-old furnaceBarnaby Achterberg(307) 555-01092484 Osier Park DrDoor code 9174FurnaceRoutine
Strange rattling when the AC startsPetra Lindholm(307) 555-01082311 Wicklow BendSide gate 5530Central ACRoutine
Boiler loses pressure every few daysSvetlana Ocampo(307) 555-01102657 Tamarack SpurLockbox 3399BoilerSame week
Annual furnace tune-up and filter changeLucinda Berenson(307) 555-01051792 Harrowgate AveDoor code 3358FurnaceTune-up
Thermostat reset handled by the homeownerRadu Castellanos(307) 555-01265425 Thistledown WayGarage keypad 7719ThermostatRoutine
Mini-split in the sunroom leaking at the wallHyun-woo Baptiste(307) 555-01072138 Brindle Cross RdLockbox 2045Mini-splitSame week
Upstairs bedrooms will not coolCasimir Pelletier(307) 555-01021273 Linnet Hollow DrSide gate 2290Central ACSame week
Heat pump icing over in the coldIngrid Vasquez-Lund(307) 555-01031446 Pennyroyal Ct—Heat pumpSame week
Thermostat blank after a power flickerOrlando Whitcombe(307) 555-01061965 Thistledown WayGarage keypad 8812ThermostatRoutine
Heat pump blowing lukewarm airCyrus Delacroix-Hunt(307) 555-01112830 Ketterman RdGarage keypad 7706Heat pumpSame week
Gas smell near the boiler roomEphraim Kowalczyk(307) 555-01041619 Sable Quarry LnLockbox 6071BoilerEmergency
No heat — furnace clicks but will not lightMathilde Okoye(307) 555-01011100 Cobbler Mill RdGarage keypad 4417FurnaceEmergency

14 more rows

Maintenance plans

4 sample rows · 8 columns

The yearly maintenance plans a homeowner can join, with what each costs and how fast the crew responds.

PlanPrice per yearVisits per yearDiagnostic feeResponseService calls
Pay as you go$00$89Standard—
Comfort Club Silver$1491$49StandardMini-split in the sunroom leaking at the wall, Strange rattling when the AC starts, Furnace blower running nonstop, Capacitor swap on a humming AC condenser, Mini-split first service after installation
Comfort Club Gold$2492$0PriorityUpstairs bedrooms will not cool, Annual furnace tune-up and filter change, Spring AC tune-up and coil rinse, Whistling vents and a leaking supply duct
Comfort Club Platinum$3892$0Same-dayHeat pump icing over in the cold, Heat pump blowing lukewarm air, Annual boiler inspection before the cold sets in, Heat pump defrost board replacement

Views

Schedule

Service calls
October 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1Quote request cancelled after the homeowner went with a relative
2Furnace igniter replaced after cold start failures
3
4
5No heat — furnace clicks but will not lightGas smell near the boiler room+4
6Thermostat blank after a power flickerHeat pump blowing lukewarm air
7Upstairs bedrooms will not coolHeat pump icing over in the cold+2
8Annual furnace tune-up and filter changeBoiler loses pressure every few days
9Strange rattling when the AC starts
10Estimate for replacing a 22-year-old furnace
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

Forms and booking

Request service

Form
Request serviceThe page on the company website where a homeowner asks for a first visit and gives the details a technician needs.
What is going on with your heating or cooling? *
What is your name? *
What number should the technician call on the way? *
What is the address of the home? *
Which system is the problem with?FurnaceHeat pumpCentral ACBoilerMini-splitThermostat
How soon do you need someone?EmergencySame weekRoutineTune-upPick Emergency for no heat or a gas smell.
Is there a gate, garage or lockbox code?Leave blank if someone will be home.
When would you like a technician to come out? *
Send to Umberfield Terrace

Book a visit with Umberfield Terrace

Booking page
Book a visit with Umberfield Terrace120 minutes
  • Monday08:00 – 12:00
  • Monday13:00 – 17:00
  • Tuesday08:00 – 12:00
  • Tuesday13:00 – 17:00
  • Wednesday08:00 – 12:00
  • Wednesday13:00 – 17:00
  • Thursday08:00 – 12:00
  • Thursday13:00 – 17:00
  • Friday08:00 – 12:00
  • Friday13:00 – 17:00
  • Saturday13:00 – 17:00
  • Sunday08:00 – 12:00
  • Sunday13:00 – 17:00
  • Saturday08:00 – 12:00
  • Saturday13:00 – 17:00
  • Sunday08:00 – 12:00
  • Sunday13:00 – 17:00
Your details
What is going on with your heating or cooling? *
What is your name? *
What number can the technician reach you on? *
What is the address of the home? *
Which system is acting up?FurnaceHeat pumpCentral ACBoilerMini-splitThermostat
Book

Dashboards

Dispatch overview

Service calls
Calls by status
  • Dispatched4
  • Requested2
  • Booked7
  • On site2
  • Completed9
  • Cancelled2
Calls by system
  • Furnace8
  • Central AC7
  • Heat pump3
  • Boiler3
  • Thermostat3
  • Mini-split2
Calls by week
  • Sep 13, 20262
  • Sep 20, 20264
  • Sep 27, 20264
  • Oct 4, 202616

Also included

  • Dispatch boardStage rules
  • Call dispatchedNotificationTells the technician the problem and the address the moment a call is dispatched.

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