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Foxmere Crossing Goods · DTC e-commerce brand · Rochester, NY

Priyanka Ulbrich is the operations lead at Foxmere Crossing Goods, a hand-finished walnut and linen kitchen goods brand in Rochester, and she uses this to let customers book local pickups, engraving proofs and gift-wrap sessions at the workshop while keeping each bench and each packer on one order at a time.

RetailSchedulingBookings4 tables · 6 views · 1 form · 1 dimension set · 1 booking page · 1 dashboard · 1 digest · 1 notification · 1 agent
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Handoff board

Handoffs
Requested4
Order 10663: Ostergaard-OduyaFC-10663Wilhelmina Ostergaard-Oduya
Order 10670: Fairchild-MbekiFC-10670Ignatius Fairchild-Mbeki
Order 10677: Lindqvist-HaasFC-10677Perpetua Lindqvist-Haas
Order 10684: Halloran-EdwardsFC-10684Rufus Halloran-Edwards
Booked10
Order 10593: Okonkwo-RainesFC-10593Delphine Okonkwo-Raines
Order 10600: Brightmore-SakaiFC-10600Thea Brightmore-Sakai
Order 10607: Nwosu-LindgrenFC-10607Calliope Nwosu-Lindgren
Order 10614: TillinghastFC-10614Barnaby Tillinghast
Order 10621: Brannock-VossFC-10621Marguerite Brannock-Voss
5 more
Handed over12
Order 10481: Okonkwo-RainesFC-10481Delphine Okonkwo-Raines
Order 10488: VandermolenFC-10488Anselm Vandermolen
Order 10495: Brightmore-SakaiFC-10495Thea Brightmore-Sakai
Order 10502: Halloran-EdwardsFC-10502Rufus Halloran-Edwards
Order 10509: Nwosu-LindgrenFC-10509Calliope Nwosu-Lindgren
7 more
Cancelled2
Order 10579: Lindqvist-HaasFC-10579Perpetua Lindqvist-Haas
Order 10586: VandermolenFC-10586Anselm Vandermolen
No-show2
Order 10565: Ostergaard-OduyaFC-10565Wilhelmina Ostergaard-Oduya
Order 10572: Fairchild-MbekiFC-10572Ignatius Fairchild-Mbeki

Tables

Handoffs

30 sample rows · 10 columns

Every pickup, engraving proof and gift-wrap pack-out booked at the workshop, and who handles it.

OrderOrder numberCustomerHandoff typeBenchHandled byHandoff time
Order 10684: Halloran-EdwardsFC-10684Rufus Halloran-EdwardsGift-wrap and packPacking bench BZuri Halvorsen-Mbeki-SatoOct 16, 5:00 PM
Order 10677: Lindqvist-HaasFC-10677Perpetua Lindqvist-HaasLocal pickupPickup counterBirgit AldridgeOct 15, 2:30 PM
Order 10670: Fairchild-MbekiFC-10670Ignatius Fairchild-MbekiGift-wrap and packPacking bench AGunnar PellegrinoOct 14, 6:00 PM
Order 10663: Ostergaard-OduyaFC-10663Wilhelmina Ostergaard-OduyaEngraving proofEngraving benchMateo Fairbanks-OyelaranOct 14, 3:30 PM
Order 10656: Quennell-OkaforFC-10656Alistair Quennell-OkaforLocal pickupPickup counterBirgit AldridgeOct 13, 2:00 PM
Order 10649: Kovalenko-BurkeFC-10649Seraphina Kovalenko-BurkeGift-wrap and packPacking bench BZuri Halvorsen-Mbeki-SatoOct 12, 3:00 PM
Order 10642: Mwangi-HoltFC-10642Evander Mwangi-HoltGift-wrap and packPacking bench AGunnar PellegrinoOct 9, 5:30 PM
Order 10586: VandermolenFC-10586Anselm VandermolenLocal pickupPickup counterBirgit AldridgeOct 9, 2:00 PM
Order 10635: Pemberton-AdeyemiFC-10635Ottilie Pemberton-AdeyemiLocal pickupPickup counterBirgit AldridgeOct 8, 7:00 PM
Order 10628: Castellanos-RuizFC-10628Leopold Castellanos-RuizEngraving proofEngraving benchMateo Fairbanks-OyelaranOct 8, 2:30 PM
Order 10621: Brannock-VossFC-10621Marguerite Brannock-VossGift-wrap and packPacking bench BZuri Halvorsen-Mbeki-SatoOct 7, 6:00 PM
Order 10614: TillinghastFC-10614Barnaby TillinghastLocal pickupPickup counterBirgit AldridgeOct 7, 3:00 PM

18 more rows

Customers

15 sample rows · 7 columns

The people who have ordered, how to reach them and how much they have spent.

CustomerPhoneEmailCustomer sinceHandoffs
Alistair Quennell-Okafor(585) 555-0141alistair.quennellokafor@lakeshorepostbox.netJan 18, 2026Order 10558: Quennell-Okafor, Order 10656: Quennell-Okafor
Anselm Vandermolen(585) 555-0131anselm.vandermolen@lakeshorepostbox.netNov 4, 2024Order 10488: Vandermolen, Order 10586: Vandermolen
Barnaby Tillinghast(585) 555-0135barnaby.tillinghast@lakeshorepostbox.netMay 3, 2025Order 10516: Tillinghast, Order 10614: Tillinghast
Calliope Nwosu-Lindgren(585) 555-0134calliope.nwosulindgren@millracemail.comMar 4, 2025Order 10509: Nwosu-Lindgren, Order 10607: Nwosu-Lindgren
Delphine Okonkwo-Raines(585) 555-0130delphine.okonkworaines@millracemail.comSep 5, 2024Order 10481: Okonkwo-Raines, Order 10593: Okonkwo-Raines
Evander Mwangi-Holt(585) 555-0139evander.mwangiholt@lakeshorepostbox.netOct 30, 2025Order 10544: Mwangi-Holt, Order 10642: Mwangi-Holt
Ignatius Fairchild-Mbeki(585) 555-0143ignatius.fairchildmbeki@lakeshorepostbox.netMay 8, 2026Order 10572: Fairchild-Mbeki, Order 10670: Fairchild-Mbeki
Leopold Castellanos-Ruiz(585) 555-0137leopold.castellanosruiz@lakeshorepostbox.netAug 1, 2025Order 10530: Castellanos-Ruiz, Order 10628: Castellanos-Ruiz
Marguerite Brannock-Voss(585) 555-0136marguerite.brannockvoss@millracemail.comJun 12, 2025Order 10523: Brannock-Voss, Order 10621: Brannock-Voss
Ottilie Pemberton-Adeyemi(585) 555-0138ottilie.pembertonadeyemi@millracemail.comSep 10, 2025Order 10537: Pemberton-Adeyemi, Order 10635: Pemberton-Adeyemi
Perpetua Lindqvist-Haas(585) 555-0144perpetua.lindqvisthaas@millracemail.comJul 7, 2026Order 10579: Lindqvist-Haas, Order 10677: Lindqvist-Haas
Rufus Halloran-Edwards(585) 555-0133rufus.halloranedwards@lakeshorepostbox.netFeb 12, 2025Order 10502: Halloran-Edwards, Order 10684: Halloran-Edwards

3 more rows

Benches

4 sample rows · 4 columns

The counter and benches where an order can be handed over or packed, one order at a time each.

BenchUsed forHandoffs
Pickup counterThe front window where local customers collect orders.Order 10481: Okonkwo-Raines, Order 10502: Halloran-Edwards, Order 10523: Brannock-Voss, Order 10544: Mwangi-Holt, Order 10558: Quennell-Okafor, Order 10565: Ostergaard-Oduya, Order 10586: Vandermolen, Order 10593: Okonkwo-Raines, Order 10614: Tillinghast, Order 10635: Pemberton-Adeyemi, Order 10656: Quennell-Okafor, Order 10677: Lindqvist-Haas
Engraving benchWhere custom engraving proofs are checked with the customer.Order 10488: Vandermolen, Order 10509: Nwosu-Lindgren, Order 10537: Pemberton-Adeyemi, Order 10579: Lindqvist-Haas, Order 10600: Brightmore-Sakai, Order 10628: Castellanos-Ruiz, Order 10663: Ostergaard-Oduya
Packing bench AThe first of two benches for gift-wrap and large orders.Order 10495: Brightmore-Sakai, Order 10530: Castellanos-Ruiz, Order 10572: Fairchild-Mbeki, Order 10607: Nwosu-Lindgren, Order 10642: Mwangi-Holt, Order 10670: Fairchild-Mbeki
Packing bench BThe second bench, beside the shipping shelves.Order 10516: Tillinghast, Order 10551: Kovalenko-Burke, Order 10621: Brannock-Voss, Order 10649: Kovalenko-Burke, Order 10684: Halloran-Edwards

Forms and booking

Add a handoff

Form
Add a handoffUsed at the counter to book a customer in when they ask in person or by phone.
Which order is it, in a few words? *
Is it a pickup, an engraving proof or a gift-wrap pack? *Local pickupEngraving proofGift-wrap and pack
What day and time will they come? *
Which customer is it for?
Which bench will it use?
Who will handle it?
How many items are in the order?
What does the order come to?
Add to the schedule

Book a handoff

Booking page
Book a handoff30 minutes
  • Monday10:00 – 16:00
  • Tuesday10:00 – 16:00
  • Wednesday10:00 – 16:00
  • Thursday10:00 – 16:00
  • Friday10:00 – 16:00
Your details
What should we call your order? *
What is your order number?
What are you coming in for?Local pickupEngraving proofGift-wrap and pack
How many items are in the order?
Book

Dashboards

Workshop overview

Handoffs
Handoffs by status
  • Handed over12
  • No-show2
  • Cancelled2
  • Booked10
  • Requested4
Order value by bench$4,526
Handoffs by week
  • Sep 6, 20264
  • Sep 13, 20264
  • Sep 20, 20265
  • Sep 27, 20262
  • Oct 4, 20269
  • Oct 11, 20266

Also included

  • Booked handoffsDigest
  • Handoff given backNotificationTells the operations lead when a customer gives a time back so the bench can be offered again.

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