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Runbooks & On-call

Stonebridge Health Software · Operations · Raleigh, NC

Vaughn Ibekwe heads infrastructure at a clinic software company and uses this so whoever is paged can find the right steps and the right person quickly.

Any businessWork ordersBoards4 tables · 10 views · 1 form · 1 agent
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Runbooks
Alert response5
Patient portal returns 502 errorsDevraj PillaiSEV1
Appointment API latency above targetMarisa KowalczykSEV2
Replica lag above 30 secondsHalima Yusuf-GreeneSEV2
Queue depth growing without drainingDevraj PillaiSEV2
Office network down at the clinicOskar Lindqvist-ReyesSEV2
Procedure5
Restart the portal safelyDevraj PillaiSEV2
Roll back an appointment API releaseMarisa KowalczykSEV1
Promote a read replicaHalima Yusuf-GreeneSEV1
Purge a poisoned queue messageDevraj PillaiSEV3
Rotate the VPN gateway certificateOskar Lindqvist-ReyesSEV3
Troubleshooting2
Diagnose slow queriesHalima Yusuf-GreeneSEV3
Nightly report job did not finishHalima Yusuf-GreeneSEV3

Tables

Runbooks

12 sample rows · 7 columns

Every runbook, who owns it, when it was last tested and whether it is stale.

RunbookTypeOwnerSeverity coveredLast testedFreshnessAlert link
Promote a read replicaProcedureHalima Yusuf-GreeneSEV1May 30, 2026Stalehttps://alerts.stonebridge-health.net/rules/65
Purge a poisoned queue messageProcedureDevraj PillaiSEV3Jun 29, 2026Stalehttps://alerts.stonebridge-health.net/rules/68
Rotate the VPN gateway certificateProcedureOskar Lindqvist-ReyesSEV3Jul 14, 2026Stalehttps://alerts.stonebridge-health.net/rules/71
Office network down at the clinicAlert responseOskar Lindqvist-ReyesSEV2Aug 8, 2026Currenthttps://alerts.stonebridge-health.net/rules/70
Diagnose slow queriesTroubleshootingHalima Yusuf-GreeneSEV3Aug 18, 2026Currenthttps://alerts.stonebridge-health.net/rules/66
Roll back an appointment API releaseProcedureMarisa KowalczykSEV1Aug 28, 2026Currenthttps://alerts.stonebridge-health.net/rules/63
Nightly report job did not finishTroubleshootingHalima Yusuf-GreeneSEV3Sep 2, 2026Currenthttps://alerts.stonebridge-health.net/rules/69
Restart the portal safelyProcedureDevraj PillaiSEV2Sep 12, 2026Currenthttps://alerts.stonebridge-health.net/rules/61
Replica lag above 30 secondsAlert responseHalima Yusuf-GreeneSEV2Sep 19, 2026Currenthttps://alerts.stonebridge-health.net/rules/64
Queue depth growing without drainingAlert responseDevraj PillaiSEV2Sep 22, 2026Currenthttps://alerts.stonebridge-health.net/rules/67
Patient portal returns 502 errorsAlert responseDevraj PillaiSEV1Sep 27, 2026Currenthttps://alerts.stonebridge-health.net/rules/60
Appointment API latency above targetAlert responseMarisa KowalczykSEV2Oct 5, 2026Currenthttps://alerts.stonebridge-health.net/rules/62

Services

6 sample rows · 6 columns

The systems in production, their tier, owner and how many runbooks cover them.

ServiceTierOwnerRunbooks
Patient portalTier 1Devraj PillaiPatient portal returns 502 errors, Restart the portal safely
Appointment APITier 1Marisa KowalczykAppointment API latency above target, Roll back an appointment API release
Records databaseTier 1Halima Yusuf-GreeneReplica lag above 30 seconds, Promote a read replica, Diagnose slow queries
Message queueTier 2Devraj PillaiQueue depth growing without draining, Purge a poisoned queue message
Reporting jobsTier 3Halima Yusuf-GreeneNightly report job did not finish
Office networkTier 2Oskar Lindqvist-ReyesOffice network down at the clinic, Rotate the VPN gateway certificate

On-call schedule

6 sample rows · 7 columns

Who is on call each week, who backs them up and what the last person handed over.

ShiftStartsEndsPrimarySecondaryHandoff notesPhase
Marisa and DevrajSep 30, 2026Oct 6, 2026Marisa KowalczykDevraj PillaiReplica lag spiked twice overnight; both cleared on their own.Past
Devraj and OskarOct 7, 2026Oct 13, 2026Devraj PillaiOskar Lindqvist-ReyesQuiet. Certificate renewal reminder is still open.Past
Oskar and HalimaOct 14, 2026Oct 20, 2026Oskar Lindqvist-ReyesHalima Yusuf-GreeneWatch the queue depth after Thursday’s release.Current
Halima and MarisaOct 21, 2026Oct 27, 2026Halima Yusuf-GreeneMarisa KowalczykPlanned database maintenance on the first evening.Next
Marisa and PingOct 28, 2026Nov 3, 2026Marisa KowalczykPing Wang-EllisonClinic holiday hours begin; expect fewer portal logins.Next
Devraj and HalimaNov 4, 2026Nov 10, 2026Devraj PillaiHalima Yusuf-Greene—Next

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