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Support and Feedback Tracker

Pipwick Scheduling Software · Customer support · Madison, WI

Odalys Brennan-Ade handles support at a small software company and uses this to see open tickets by status, who is waiting longest and which feature requests keep coming up.

Software and ITCustomer serviceLinked tables4 tables · 7 views · 1 form · 1 agent
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All help articles

Help articles
ArticleCategoryOwnerLast reviewedTickets
Connect your calendarGetting startedBertil NakamuraSep 7, 2026Calendar events are duplicating
Change a booking's timeBookingsBertil NakamuraJun 19, 2026How do I move a booking?
Understand your invoiceBillingOdalys Brennan-AdeJul 24, 2026Invoice shows wrong tax, Refund for duplicate charge
Send reminders by textNotificationsOdalys Brennan-AdeMar 21, 2026Texts not sending to Canadian numbers
Add a new staff memberAccountBertil NakamuraOct 2, 2026Add a second location

Tables

Help articles

5 sample rows · 6 columns

Answers customers can read themselves.

ArticleCategoryOwnerLast reviewedTickets
Connect your calendarGetting startedBertil NakamuraSep 7, 2026Calendar events are duplicating
Change a booking's timeBookingsBertil NakamuraJun 19, 2026How do I move a booking?
Understand your invoiceBillingOdalys Brennan-AdeJul 24, 2026Invoice shows wrong tax, Refund for duplicate charge
Send reminders by textNotificationsOdalys Brennan-AdeMar 21, 2026Texts not sending to Canadian numbers
Add a new staff memberAccountBertil NakamuraOct 2, 2026Add a second location

Feedback

8 sample rows · 7 columns

Feature requests and how many people asked.

RequestSourceStatusVotesThemeTickets
Group bookings for classesCustomer emailPlanned14Booking
Dark mode for staff viewChatNew9Design
Export clients to a spreadsheetSupport ticketPlanned21DataExport my client list
Two-way calendar syncSupport ticketShipped32IntegrationCalendar events are duplicating
Deposits for new clientsCustomer emailNew18PaymentsCan clients pay a deposit?
Waitlist when fully bookedChatPlanned25BookingNeed a waitlist option
Custom confirmation emailsSupport ticketNew11Notifications
Bulk cancel for holidaysCustomer emailDeclined5Booking

Tickets

10 sample rows · 13 columns

Every request from a customer.

SubjectTicket IDTypePriorityStatusRequesterRequester email
Calendar events are duplicatingTCK-4000BugUrgentIn progressShona Kwartengshona@customermail.net
How do I move a booking?TCK-4037QuestionLowResolvedDmitri Alvarezdmitri@customermail.net
Invoice shows wrong taxTCK-4074BillingHighWaitingPetra Lindgrenpetra@customermail.net
Texts not sending to Canadian numbersTCK-4111BugHighNewHarun Osmaniharun@customermail.net
Can clients pay a deposit?TCK-4148Feature requestNormalNewBeatrix Njokubeatrix@customermail.net
Add a second locationTCK-4185AccountNormalIn progressTilda Mercertilda@customermail.net
Export my client listTCK-4222Feature requestNormalWaitingGideon Pfeiffergideon@customermail.net
Password reset email never arrivedTCK-4259AccountHighResolvedAnwen Rojasanwen@customermail.net
Need a waitlist optionTCK-4296Feature requestLowNewCalum Sorensencalum@customermail.net
Refund for duplicate chargeTCK-4333BillingUrgentIn progressYara Haddadyara@customermail.net

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