Furniture store
Emberwick Way Furniture · Furniture store · Kalamazoo, MI
Nikolai Brannigan is the sales manager at Emberwick Way Furniture, a furniture showroom in Kalamazoo, and he uses this to answer each customer request and close it within the week, while every household follows its own orders and questions on a private page.
RetailCustomer serviceClient portals4 tables · 6 views · 1 form · 1 dimension set · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateRequest board
RequestsNew3
Desk hutch alignment (Clementine Dufresne)Clementine Dufresne-KaurEW-5212
Swivel chair arrival (Leander Rutledge)Leander Rutledge-PakEW-5221
Leather care for the chaise (Lazarus Pennywhistle)Lazarus Pennywhistle-Gomes—
Looking into it5
Chaise delivery day (Rhiannon Castellanos)Rhiannon Castellanos-BoydEW-5216
Velvet chair seam split (Hieronymus Tilbury)Hieronymus Tilbury-LoweEW-5213
Bed frame headboard height (Fionnuala Brightwater)Fionnuala Brightwater-SotoEW-5204
Dining chair joint loose (Leander Rutledge)Leander Rutledge-PakEW-5203
Wardrobe delivery window (Wendeline Hartsfield)Wendeline Hartsfield-KuznetsovEW-5217
Waiting on customer4
Recliner footrest sticks (Desmond Hollowell)Desmond Hollowell-IkedaEW-5207
Sideboard door chipped (Quentin Eversley)Quentin Eversley-AhmadiEW-5215
Sectional corner bracket (Lazarus Pennywhistle)Lazarus Pennywhistle-GomesEW-5205
Matching a stain to a sample (Hieronymus Tilbury)Hieronymus Tilbury-Lowe—
Answered6
Ottoman lid dented (Alaric Vosburgh)Alaric Vosburgh-MendezEW-5211
Chair feet glides not in the box (Hieronymus Tilbury)Hieronymus Tilbury-LoweEW-5213
Does the rust velvet fade in sun (Zenobia Calloway)Zenobia Calloway-Fitch—
Sideboard delivery window (Quentin Eversley)Quentin Eversley-AhmadiEW-5215
Stool height too low for the counter (Wendeline Hartsfield)Wendeline Hartsfield-KuznetsovEW-5202
1 moreClosed12
Scratched table leg (Leander Rutledge)Leander Rutledge-PakEW-5203
Sectional connector bolts missing (Lazarus Pennywhistle)Lazarus Pennywhistle-GomesEW-5205
Dresser handles not the right finish (Ottoline Trevarthen)Ottoline Trevarthen-BashirEW-5206
Bunk ladder instructions unclear (Tobiah Langstrom)Tobiah Langstrom-AchebeEW-5209
Can the oatmeal linen be spot cleaned (Perdita Sandoval)Perdita Sandoval-Wyckoff—
7 moreTables
Requests
30 sample rows · 10 columnsEvery question, complaint and warranty claim from a customer, until it is answered and closed.
| Request | Customer | Order | Kind of request | Status | Received on | Answered on |
|---|---|---|---|---|---|---|
| Swivel chair arrival (Leander Rutledge) | Leander Rutledge-Pak | EW-5221 | Delivery date | New | Oct 5, 2026 | — |
| Leather care for the chaise (Lazarus Pennywhistle) | Lazarus Pennywhistle-Gomes | — | Fabric or finish question | New | Oct 5, 2026 | — |
| Sideboard door chipped (Quentin Eversley) | Quentin Eversley-Ahmadi | EW-5215 | Damage in delivery | Waiting on customer | Oct 4, 2026 | — |
| Wardrobe delivery window (Wendeline Hartsfield) | Wendeline Hartsfield-Kuznetsov | EW-5217 | Delivery date | Looking into it | Oct 4, 2026 | — |
| Desk hutch alignment (Clementine Dufresne) | Clementine Dufresne-Kaur | EW-5212 | Assembly help | New | Oct 4, 2026 | — |
| Dining chair joint loose (Leander Rutledge) | Leander Rutledge-Pak | EW-5203 | Warranty claim | Looking into it | Oct 3, 2026 | — |
| Matching a stain to a sample (Hieronymus Tilbury) | Hieronymus Tilbury-Lowe | — | Fabric or finish question | Waiting on customer | Oct 2, 2026 | — |
| Velvet chair seam split (Hieronymus Tilbury) | Hieronymus Tilbury-Lowe | EW-5213 | Damage in delivery | Looking into it | Oct 2, 2026 | — |
| Bed frame headboard height (Fionnuala Brightwater) | Fionnuala Brightwater-Soto | EW-5204 | Return or exchange | Looking into it | Oct 2, 2026 | — |
| Sectional corner bracket (Lazarus Pennywhistle) | Lazarus Pennywhistle-Gomes | EW-5205 | Missing hardware | Waiting on customer | Oct 1, 2026 | — |
| Chaise delivery day (Rhiannon Castellanos) | Rhiannon Castellanos-Boyd | EW-5216 | Delivery date | Looking into it | Oct 1, 2026 | — |
| Loveseat leg bolts (Isaura Wetherbee) | Isaura Wetherbee-Njoroge | EW-5214 | Assembly help | Answered | Sep 30, 2026 | Oct 2, 2026 |
18 more rows
Customers
16 sample rows · 10 columnsThe households that bought from the showroom, with their orders and open questions.
| Customer | Phone | City | Customer since | Orders | Requests | |
|---|---|---|---|---|---|---|
| Alaric Vosburgh-Mendez | (269) 555-0130 | alaric.vosburghmendez@pinnacletarnmail.net | Mattawan | May 8, 2026 | EW-5211 | Ottoman lid dented (Alaric Vosburgh) |
| Clementine Dufresne-Kaur | (269) 555-0131 | clementine.dufresnekaur@pinnacletarnmail.net | Kalamazoo | May 18, 2026 | EW-5212, EW-5222 | Desk hutch shelf pins missing (Clementine Dufresne), Desk hutch alignment (Clementine Dufresne) |
| Desmond Hollowell-Ikeda | (269) 555-0126 | desmond.hollowellikeda@pinnacletarnmail.net | Portage | Jan 18, 2026 | EW-5207 | Recliner arm torn (Desmond Hollowell), Recliner footrest sticks (Desmond Hollowell) |
| Fionnuala Brightwater-Soto | (269) 555-0123 | fionnuala.brightwatersoto@pinnacletarnmail.net | Schoolcraft | Sep 20, 2025 | EW-5204 | Bed frame slat cracked (Fionnuala Brightwater), Bed frame headboard height (Fionnuala Brightwater) |
| Hieronymus Tilbury-Lowe | (269) 555-0132 | hieronymus.tilburylowe@pinnacletarnmail.net | Portage | Jun 7, 2026 | EW-5213 | Chair feet glides not in the box (Hieronymus Tilbury), Matching a stain to a sample (Hieronymus Tilbury), Velvet chair seam split (Hieronymus Tilbury) |
| Isaura Wetherbee-Njoroge | (269) 555-0133 | isaura.wetherbeenjoroge@pinnacletarnmail.net | Parchment | Jun 17, 2026 | EW-5214, EW-5223 | When will the loveseat arrive (Isaura Wetherbee), Loveseat leg bolts (Isaura Wetherbee) |
| Lazarus Pennywhistle-Gomes | (269) 555-0124 | lazarus.pennywhistlegomes@pinnacletarnmail.net | Mattawan | Nov 9, 2025 | EW-5205, EW-5218 | Sectional connector bolts missing (Lazarus Pennywhistle), Sectional corner bracket (Lazarus Pennywhistle), Leather care for the chaise (Lazarus Pennywhistle) |
| Leander Rutledge-Pak | (269) 555-0122 | leander.rutledgepak@pinnacletarnmail.net | Vicksburg | Aug 11, 2025 | EW-5203, EW-5221 | Scratched table leg (Leander Rutledge), Dining chair joint loose (Leander Rutledge), Swivel chair arrival (Leander Rutledge) |
| Ottoline Trevarthen-Bashir | (269) 555-0125 | ottoline.trevarthenbashir@pinnacletarnmail.net | Kalamazoo | Dec 9, 2025 | EW-5206 | Dresser handles not the right finish (Ottoline Trevarthen) |
| Perdita Sandoval-Wyckoff | (269) 555-0127 | perdita.sandovalwyckoff@pinnacletarnmail.net | Parchment | Feb 17, 2026 | EW-5208, EW-5219 | Can the oatmeal linen be spot cleaned (Perdita Sandoval), Bookcase unit too tall for the room (Perdita Sandoval) |
| Quentin Eversley-Ahmadi | (269) 555-0134 | quentin.eversleyahmadi@pinnacletarnmail.net | Vicksburg | Jun 27, 2026 | EW-5215 | Sideboard delivery window (Quentin Eversley), Sideboard door chipped (Quentin Eversley) |
| Rhiannon Castellanos-Boyd | (269) 555-0135 | rhiannon.castellanosboyd@pinnacletarnmail.net | Schoolcraft | Jul 2, 2026 | EW-5216 | Chaise delivery day (Rhiannon Castellanos) |
4 more rows
Orders
24 sample rows · 9 columnsWhat each household bought, when it was promised and where it stands.
| Order number | Customer | What was bought | Order total | Ordered on | Promised for | Delivered on |
|---|---|---|---|---|---|---|
| EW-5201 | Thessaly Ormerod-Diallo | Dovetail Hollow three-seat sofa in oatmeal linen | $1,890 | Jul 2, 2026 | Aug 6, 2026 | Aug 4, 2026 |
| EW-5202 | Wendeline Hartsfield-Kuznetsov | Tamarack counter stools, set of three | $780 | Jul 9, 2026 | Aug 11, 2026 | Aug 12, 2026 |
| EW-5203 | Leander Rutledge-Pak | Larkmoor extending dining table with six chairs | $3,240 | Jul 13, 2026 | Aug 18, 2026 | Aug 20, 2026 |
| EW-5204 | Fionnuala Brightwater-Soto | Quillfeather queen bed frame in walnut | $1,460 | Jul 17, 2026 | Aug 21, 2026 | Aug 22, 2026 |
| EW-5205 | Lazarus Pennywhistle-Gomes | Brindle Point modular sectional, four pieces | $4,280 | Jul 21, 2026 | Aug 26, 2026 | Aug 28, 2026 |
| EW-5206 | Ottoline Trevarthen-Bashir | Fenwick Ridge six-drawer dresser | $1,120 | Jul 25, 2026 | Aug 28, 2026 | Aug 31, 2026 |
| EW-5207 | Desmond Hollowell-Ikeda | Marlow Crest recliner in slate leather | $1,340 | Jul 31, 2026 | Sep 1, 2026 | Sep 2, 2026 |
| EW-5208 | Perdita Sandoval-Wyckoff | Hartsdale bookcase wall, three units | $1,980 | Aug 4, 2026 | Sep 5, 2026 | Sep 7, 2026 |
| EW-5209 | Tobiah Langstrom-Achebe | Cobbledrow bunk bed with trundle | $1,260 | Aug 8, 2026 | Sep 9, 2026 | Sep 10, 2026 |
| EW-5210 | Zenobia Calloway-Fitch | Wexford Rise nightstands, pair | $620 | Aug 12, 2026 | Sep 13, 2026 | Sep 15, 2026 |
| EW-5211 | Alaric Vosburgh-Mendez | Thistledown storage ottoman, two | $540 | Aug 16, 2026 | Sep 17, 2026 | Sep 18, 2026 |
| EW-5212 | Clementine Dufresne-Kaur | Ashgrove corner desk with hutch | $1,580 | Aug 20, 2026 | Sep 21, 2026 | Sep 23, 2026 |
12 more rows
Forms and booking
Ask us a question
FormAsk us a questionThe page in the customer area and on the website for a delivery, damage, parts or warranty question.
What is your question, in a few words? *
Which customer account is this for? *
What kind of question is it? *Assembly helpDamage in deliveryDelivery dateFabric or finish questionMissing hardwareReturn or exchangeWarranty claim
Which order is it about?
Send my questionDashboards
Care overview
RequestsRequests by kind
- Damage in delivery5
- Missing hardware4
- Return or exchange4
- Assembly help4
- Fabric or finish question4
- Warranty claim4
- Delivery date5
Credits offered by status
- Closed$900
- Answered$120
- Waiting on customer$180
- Looking into it$585
- New$0
Also included
- Customer areaClient portal
- Request boardStage rules
- New requestsDigest
- Request arrivedNotificationAlerts customer care as each new request is logged, so none sits unread overnight.
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