Self-storage facility
Ivybridge Heights Self Storage · Self-storage facility · Chattanooga, TN
Winona Winterbourne is the facility manager at Ivybridge Heights Self Storage, a three-building self-storage facility in Chattanooga, and she answers every renter's request here and closes it the same week, with each renter seeing only their own in a portal.
Real estateCustomer serviceClient portals4 tables · 7 views · 1 form · 2 dimension sets · 1 portal · 1 digest · 1 notification · 1 agent
Use this templateRequest board
RequestsNew6
Gate code stopped workingEzio Maranhao-OwusuC-305
Needs a new lock after cutFitzroy Nagasawa-BellB-203
Climate unit feels warmHildegard OyewoleA-102
Transfer to a bigger unitAlistair Pemberley-SatoB-205
Insurance certificate uploadBronwyn Edelstein-OkaforC-306
1 moreIn progress7
Gate code after hoursMarisol Tennyson-AbaraA-105
Roll-up door sticksRavi Castellane-WhitlockC-301
Credit for broken climate controlMordecai Pennywhistle-AduA-106
Waive late feeFitzroy Nagasawa-BellB-203
Move to climate unit creditTheodosia Kimura-HargroveA-103
2 moreWaiting on renter4
Proof of insurance neededConstance Ilves-RutherfordA-101
Second unit authorizationBartram Tuckwell-LopezB-202
Change autopay cardCalliope Rasmussen-YilmazB-201
Notice of move-out confirmationDominic Hargreave-LindqvistC-303
Done12
Gate code reset after moveEvangeline Rourke-MutasaB-207
Replace cut lockOctavia Brenneman-ZhouC-307
Humidity checkMarisol Tennyson-AbaraA-105
Move to a lower floorMordecai Pennywhistle-AduA-106
Late fee waiverBartram Tuckwell-LopezB-202
7 moreTables
Requests
29 sample rows · 14 columnsEvery question or favor a renter asks of the office, who is handling it and the day it should be closed by.
| Request | Renter | Unit | Kind | What happened | Status | Opened on |
|---|---|---|---|---|---|---|
| Move-out final bill | Gideon Valtierra-Ngata | — | Move-out notice | Final bill and deposit refund. | Done | Aug 26, 2026 |
| Overlock removal | Lysander Brathwaite-Quinn | B-204 | Lock cut or replacement | Overlock removed after full payment. | Done | Sep 5, 2026 |
| Move to a lower floor | Mordecai Pennywhistle-Adu | A-106 | Unit transfer | Wanted the first-floor unit closest to the door. | Done | Sep 10, 2026 |
| Late fee waiver | Bartram Tuckwell-Lopez | B-202 | Rent or late fee question | Missed the due date after a bank outage. | Done | Sep 14, 2026 |
| Humidity check | Marisol Tennyson-Abara | A-105 | Climate control problem | Technician measured and reset the control. | Done | Sep 17, 2026 |
| Gate code reset | Hildegard Oyewole | A-102 | Gate code reset | Forgot code, needed reminder. | Done | Sep 18, 2026 |
| Gate code reset after move | Evangeline Rourke-Mutasa | B-207 | Gate code reset | Code never worked after her upgrade. | Done | Sep 21, 2026 |
| Transfer rent adjustment | Evangeline Rourke-Mutasa | B-207 | Unit transfer | Rent change after the switch. | Done | Sep 22, 2026 |
| Replace cut lock | Octavia Brenneman-Zhou | C-307 | Lock cut or replacement | Needed a lock after a damaged padlock. | Done | Sep 23, 2026 |
| Access outside hours | Theodosia Kimura-Hargrove | A-103 | Access hours exception | One-time Sunday access to move a piano. | Done | Sep 24, 2026 |
| Insurance certificate | Ravi Castellane-Whitlock | C-301 | Insurance certificate | Uploaded new policy. | Done | Sep 26, 2026 |
| Climate control wall panel | Alistair Pemberley-Sato | B-205 | Climate control problem | Panel in the hall was not reading. | Done | Sep 27, 2026 |
17 more rows
Renters
18 sample rows · 13 columnsEveryone who rents space: how to reach them, how they pay and what they have asked for.
| Name | Phone | Gate code | Status | Moved in | On autopay | |
|---|---|---|---|---|---|---|
| Alistair Pemberley-Sato | (423) 555-0120 | alistair.pemberleysato@harborlightmail.net | 0300 | Active | Aug 1, 2025 | Yes |
| Bartram Tuckwell-Lopez | (423) 555-0114 | bartram.tuckwelllopez@harborlightmail.net | 6622 | Active | Oct 30, 2025 | No |
| Bronwyn Edelstein-Okafor | (423) 555-0121 | bronwyn.edelsteinokafor@harborlightmail.net | 0913 | Active | Sep 15, 2026 | Yes |
| Calliope Rasmussen-Yilmaz | (423) 555-0117 | calliope.rasmussenyilmaz@harborlightmail.net | 8461 | Active | May 3, 2025 | No |
| Constance Ilves-Rutherford | (423) 555-0111 | constance.ilvesrutherford@harborlightmail.net | 4783 | Active | Apr 28, 2024 | Yes |
| Dominic Hargreave-Lindqvist | (423) 555-0124 | dominic.hargreavelindqvist@harborlightmail.net | 2752 | Notice given | Jan 29, 2024 | No |
| Evangeline Rourke-Mutasa | (423) 555-0125 | evangeline.rourkemutasa@harborlightmail.net | 3365 | Active | May 8, 2026 | Yes |
| Ezio Maranhao-Owusu | (423) 555-0116 | ezio.maranhaoowusu@harborlightmail.net | 7848 | Active | Jul 2, 2026 | Yes |
| Fitzroy Nagasawa-Bell | (423) 555-0112 | fitzroy.nagasawabell@harborlightmail.net | 5396 | Late on rent | Feb 2, 2025 | No |
| Gideon Valtierra-Ngata | (423) 555-0126 | gideon.valtierrangata@harborlightmail.net | 3978 | Moved out | Oct 1, 2023 | No |
| Hildegard Oyewole | (423) 555-0113 | hildegard.oyewole@harborlightmail.net | 6009 | Active | Jun 23, 2023 | Yes |
| Lysander Brathwaite-Quinn | (423) 555-0118 | lysander.brathwaitequinn@harborlightmail.net | 9074 | Late on rent | Jan 28, 2026 | No |
6 more rows
Units
26 sample rows · 7 columnsEvery space in the building: its size, its rent, who has it and the day rent is paid through.
| Unit | Size | Kind | Monthly rent | Status | Renter | Paid through |
|---|---|---|---|---|---|---|
| A-101 | 5x5 | Climate controlled | $72 | Rented | Constance Ilves-Rutherford | Oct 19, 2026 |
| A-102 | 5x10 | Climate controlled | $110 | Rented | Hildegard Oyewole | Oct 27, 2026 |
| A-103 | 10x10 | Climate controlled | $150 | Rented | Theodosia Kimura-Hargrove | Oct 14, 2026 |
| A-104 | 10x10 | Climate controlled | $150 | Vacant | — | — |
| A-105 | 5x5 | Climate controlled | $72 | Rented | Marisol Tennyson-Abara | Oct 22, 2026 |
| A-106 | 10x15 | Climate controlled | $195 | Rented | Mordecai Pennywhistle-Adu | Oct 30, 2026 |
| A-107 | 5x5 | Climate controlled | $72 | Vacant | — | — |
| B-201 | 10x10 | Standard | $115 | Rented | Calliope Rasmussen-Yilmaz | Oct 11, 2026 |
| B-202 | 10x10 | Standard | $115 | Rented | Bartram Tuckwell-Lopez | Oct 24, 2026 |
| B-203 | 5x10 | Standard | $85 | Overlocked | Fitzroy Nagasawa-Bell | Sep 4, 2026 |
| B-204 | 5x10 | Standard | $85 | Rented | Lysander Brathwaite-Quinn | Sep 23, 2026 |
| B-205 | 10x15 | Standard | $150 | Rented | Alistair Pemberley-Sato | Nov 1, 2026 |
14 more rows
Views
Close-by calendar
RequestsOctober 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1Insurance certificate
2Climate control wall panel
3
4
5Dock stuck pricing questionProof of insurance needed
6Roll-up door sticksCredit for broken climate control+1
7Gate code after hoursWaive late fee+3
8Needs a new lock after cutMove-out inspection date
9Gate code stopped workingClimate unit feels warm+2
10Transfer to a bigger unit
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Forms and booking
Request help
FormRequest helpThe page inside the renter portal and on the gate sign for asking the office to do something.
What do you need help with? *
Which renter account is this for?
Which unit is it about?
What kind of request is it? *Gate code resetLock cut or replacementUnit transferRent or late fee questionMove-out noticeClimate control problemInsurance certificateAccess hours exception
Tell us what happened.
Send to the officeAlso included
- Renter portalClient portal
- Monday in progressDigest
- New request alertNotificationTells the facility manager the moment a renter sends a new request.
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