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Managed IT provider

Lanternhill Hill IT · Managed IT provider · Madison, WI

Jolene Quaresma is the service manager at Lanternhill Hill IT, a managed IT provider for small offices in Madison, and she uses this to fill each week's service tickets across four technicians, so no one is booked twice and every client knows when someone is coming.

Software and ITSchedulingCalendar4 tables · 5 views · 1 form · 1 dimension set · 1 booking page · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
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Week calendar

Service tickets
October 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1Rebuild the guest Wi-Fi network — Ostrander Insurance AgencyFix slow VPN connection — Seabright Engineering
2Install a new multifunction copier — Calloway Machine WorksSet up multifactor sign-in for the new office — Whitlock Architects+1
3
4
5
6Patch and reboot the file server — Fenwick Title CompanyMigrate a workstation to the new domain — Delacourt Dental Group+1
7Rebuild the guest Wi-Fi network — Thornfield PharmacyUnlock a user account after password change — Ravenswood Orthodontics
8Re-run cable to the new exam room — Marrow Bay Physical TherapySet up a new front desk workstation — Pennywhistle Law Office+1
9Restore a deleted shared folder — Seabright EngineeringFix the label printer driver — Calloway Machine Works
10
11
12Set up offsite backup for the design files — Whitlock ArchitectsTroubleshoot dropped Wi-Fi in the back office — Hartsfield & Moon Accounting+1
13Set up dual monitors and a docking station — Delacourt Dental GroupUnlock a user account after password change — Brindle Street Veterinary
14Replace the aging firewall — Thornfield PharmacyFix slow VPN connection — Ravenswood Orthodontics+1
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16
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24
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Tables

Service tickets

40 sample rows · 14 columns

Every request for IT help, from the call to the invoice: who it is for, who is going, and when.

JobClientServiceTechnicianRequested byRequester phonePriority
Swap a failing hard drive on the front desk PC — Fenwick Title CompanyFenwick Title CompanyOnsite troubleshooting visitBertrand AchterbergGwendolyn Fenwick-Aldana—Routine
Unlock a user account after password change — Delacourt Dental GroupDelacourt Dental GroupRemote support sessionWilhelmina Oduya-FrostMarisela Hartnett—Routine
Reset a locked mailbox — Ravenswood OrthodonticsRavenswood OrthodonticsRemote support sessionBertrand AchterbergImelda Ravenscroft—Routine
Troubleshoot dropped Wi-Fi in the back office — Marrow Bay Physical TherapyMarrow Bay Physical TherapyOnsite troubleshooting visitSaoirse LinthicumCassius Marrow—Urgent
Repair intermittent switch port failures — Ostrander Insurance AgencyOstrander Insurance AgencyNetwork repairBertrand AchterbergLeopold Ostrander—Routine
Unlock a user account after password change — Seabright EngineeringSeabright EngineeringRemote support sessionSaoirse LinthicumAnneliese Seabright—Routine
Migrate a workstation to the new domain — Pennywhistle Law OfficePennywhistle Law OfficeWorkstation setupWilhelmina Oduya-FrostAlistair Pennywhistle—Routine
Set up scanning to a shared folder — Calloway Machine WorksCalloway Machine WorksPrinter and peripheralsMateus Brewer-SantosThaddeus Calloway—Routine
Security assessment before the office move — Whitlock ArchitectsWhitlock ArchitectsSecurity reviewWilhelmina Oduya-FrostPhilippa Whitlock—Routine
Re-run cable to the new conference room — Hartsfield & Moon AccountingHartsfield & Moon AccountingOnsite troubleshooting visitSaoirse LinthicumRowan Hartsfield—Routine
Expand storage on the file server — Fenwick Title CompanyFenwick Title CompanyServer maintenance windowMateus Brewer-SantosGwendolyn Fenwick-Aldana—Routine
Image and deploy three replacement laptops — Delacourt Dental GroupDelacourt Dental GroupWorkstation setupWilhelmina Oduya-FrostMarisela Hartnett—Routine

28 more rows

Clients

12 sample rows · 7 columns

The businesses the company looks after, with who to call and which support plan they are on.

ClientMain contactContact emailContact phoneSupport planWorkstationsCity
Brindle Street VeterinaryOdette Brindleodette.brindle@brindlestreetveterinary.biz(608) 555-0145Managed Basic8Madison
Calloway Machine WorksThaddeus Callowaythaddeus.calloway@callowaymachineworks.biz(608) 555-0144Managed Pro22Sun Prairie
Delacourt Dental GroupMarisela Hartnettmarisela.hartnett@delacourtdentalgroup.biz(608) 555-0140Managed Pro14Madison
Fenwick Title CompanyGwendolyn Fenwick-Aldanagwendolyn.fenwick@fenwicktitlecompany.biz(608) 555-0147Managed Pro11Madison
Hartsfield & Moon AccountingRowan Hartsfieldrowan.hartsfield@hartsfieldmoonaccounting.biz(608) 555-0142Managed Pro9Madison
Marrow Bay Physical TherapyCassius Marrowcassius.marrow@marrowbayphysicaltherapy.biz(608) 555-0148Managed Basic6Middleton
Ostrander Insurance AgencyLeopold Ostranderleopold.ostrander@ostranderinsuranceagency.biz(608) 555-0146Managed Basic5Verona
Pennywhistle Law OfficeAlistair Pennywhistlealistair.pennywhistle@pennywhistlelawoffice.biz(608) 555-0141Managed Basic6Middleton
Ravenswood OrthodonticsImelda Ravenscroftimelda.ravenscroft@ravenswoodorthodontics.biz(608) 555-0143Managed Basic7Fitchburg
Seabright EngineeringAnneliese Seabrightanneliese.seabright@seabrightengineering.biz(608) 555-0151Managed Pro17Madison
Thornfield PharmacyEzekiel Thornfieldezekiel.thornfield@thornfieldpharmacy.biz(608) 555-0150Managed Pro8Waunakee
Whitlock ArchitectsPhilippa Whitlockphilippa.whitlock@whitlockarchitects.biz(608) 555-0149Project only10Madison

Services

7 sample rows · 3 columns

The kinds of work the company sells, with how long each usually takes and the hourly rate.

ServiceUsual lengthHourly rate
Remote support session30$90
Onsite troubleshooting visit60$120
Workstation setup90$110
Network repair90$140
Security review90$150
Server maintenance window90$160
Printer and peripherals60$100

Forms and booking

Request IT help

Form
Request IT helpThe public page where a client asks for a visit or a remote session.
What do you need help with? *
Your name *
The best number to reach you on the day
Which day and hour would you like us to start? *Date and start time, shop time.
Which kind of help is closest?
Is this stopping work in the office?RoutineUrgent
Send the request

Book a visit with Lanternhill

Booking page
Book a visit with Lanternhill60 minutes
  • Monday08:30 – 16:30
  • Tuesday08:30 – 16:30
  • Wednesday08:30 – 16:30
  • Thursday08:30 – 16:30
  • Friday08:30 – 16:30
Your details
What should the technician look at? *
Your name *
A number the technician can call on the way
Which kind of visit is it?
Book

Dashboards

Service week

Service tickets
Confirmed work$1,690
Jobs by technician40
Jobs by status
  • Invoiced10
  • Done10
  • Confirmed12
  • Booked6
  • Cancelled2
Jobs by service40

Also included

  • Job boardStage rules
  • Confirmed work for the weekDigest
  • New requestNotificationWhen a request comes in, the service manager is told so it can be given a slot.

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