IT Managed Services Desk
Ironwood Technology Partners · IT managed services provider · Tacoma, WA
Casimir Oduya-Lind runs a managed services provider and uses this to see which tickets are about to breach their response time, which warranties are ending and which contracts renew next.
Use this templateClients board
ClientsPelican Bay Realty
Larkin & Boyd Law
Cobalt Print Works
Eastside Architects Collective
Granger Family Dental
Hawthorne Veterinary Clinic
Old Mill Bookkeeping
Tables
Clients
7 sample rows · 18 columnsThe offices the provider supports under managed plans.
| Client | Status | Plan | Seats | Monthly fee (USD) | Contract start | Renews on |
|---|---|---|---|---|---|---|
| Larkin & Boyd Law | Healthy | 18 | $3,150 | Nov 17, 2024 | Nov 15, 2026 | |
| Cobalt Print Works | Healthy | 11 | $1,540 | Sep 13, 2025 | Mar 27, 2027 | |
| Hawthorne Veterinary Clinic | At risk | 9 | $1,260 | May 1, 2024 | Oct 30, 2026 | |
| Eastside Architects Collective | Healthy | 14 | $2,450 | Apr 1, 2026 | Apr 1, 2027 | |
| Pelican Bay Realty | Onboarding | 7 | $630 | Oct 10, 2026 | Oct 10, 2027 | |
| Granger Family Dental | Healthy | 10 | $1,400 | Jun 5, 2025 | Oct 12, 2026 | |
| Old Mill Bookkeeping | Ended | 4 | $360 | Jan 22, 2024 | Jun 20, 2026 |
Devices
11 sample rows · 10 columnsEvery device the provider manages, with warranty and condition.
| Device | Condition | Kind | Serial number | Used by | Purchased | Warranty ends |
|---|---|---|---|---|---|---|
| Reception laptop | In service | LB-4821-KR | Front desk | Nov 17, 2024 | Dec 17, 2026 | |
| Partner laptop, Yamamoto | Needs attention | LB-4822-KR | Associate attorney | Oct 14, 2023 | Sep 8, 2026 | |
| Office server | In service | LB-0017-SV | Shared | Mar 28, 2023 | May 6, 2027 | |
| Plate-making workstation | Needs attention | CP-3310-DX | Production | Sep 9, 2022 | Apr 1, 2026 | |
| Edge firewall | In service | CP-0009-FW | Shared | Jun 5, 2025 | Sep 17, 2028 | |
| Exam room 2 PC | In service | HV-2204-DX | Clinical | Aug 9, 2024 | Nov 7, 2026 | |
| Imaging workstation | Needs attention | HV-2205-DX | Clinical | Dec 18, 2022 | Aug 9, 2026 | |
| Studio render server | In service | EA-0102-SV | Shared | Feb 25, 2025 | Nov 22, 2027 | |
| Core switch | In service | EA-0044-SW | Shared | May 1, 2024 | Aug 14, 2027 | |
| Sales laptop, Delgado | In service | PB-7711-KR | Agent | Oct 13, 2026 | Oct 12, 2029 | |
| Front desk printer | Retired | GD-5502-PR | Front desk | Apr 27, 2021 | May 1, 2024 |
Tickets
10 sample rows · 13 columnsSupport requests with priority, response target and who is fixing it.
| Ticket | Status | Priority | Opened | Respond by | Resolved on | Hours spent |
|---|---|---|---|---|---|---|
| Cannot print to the office printer | In progress | Oct 16, 4:10 PM | Oct 19, 7:00 PM | — | 1 | |
| Imaging software crashes on open | New | Oct 17, 9:20 PM | Oct 19, 12:00 AM | — | — | |
| New hire laptop setup | In progress | Oct 15, 5:00 PM | Oct 20, 7:00 PM | — | 2 | |
| Backup job failed overnight | In progress | Oct 17, 2:45 PM | Oct 17, 6:45 PM | — | 2.5 | |
| Slow file server after update | Waiting on client | Oct 14, 10:30 PM | Oct 21, 7:00 PM | — | 1.5 | |
| Shared mailbox permissions request | New | Oct 18, 3:30 PM | Oct 22, 7:00 PM | — | — | |
| Laptop battery swelling | New | Oct 18, 4:05 PM | Oct 19, 7:00 PM | — | — | |
| Password reset for the plate workstation | Resolved | Oct 13, 6:00 PM | Oct 14, 7:00 PM | Oct 13, 6:40 PM | 0.5 | |
| Firewall rule change for remote access | Resolved | Oct 10, 5:15 PM | Oct 12, 7:00 PM | Oct 11, 11:00 PM | 1.5 | |
| VPN keeps disconnecting | Resolved | Oct 8, 8:10 PM | Oct 10, 12:00 AM | Oct 9, 10:00 PM | 2 |
Scheduled work
9 sample rows · 9 columnsPatching windows, reviews and project work booked in advance.
| Job | Status | Kind | Planned for | Client | Technician | Assigned to |
|---|---|---|---|---|---|---|
| Server patch window | Scheduled | Oct 17, 2026 | Larkin & Boyd Law | Hamza Rutherford | @installer | |
| Quarterly backup restore test | Scheduled | Oct 27, 2026 | Larkin & Boyd Law | Hamza Rutherford | — | |
| Workstation OS updates | Scheduled | Oct 21, 2026 | Hawthorne Veterinary Clinic | Delphine Kowalski | @installer | |
| Replace imaging workstation | Scheduled | Oct 29, 2026 | Hawthorne Veterinary Clinic | Hamza Rutherford | — | |
| Security awareness session | Scheduled | Nov 3, 2026 | Eastside Architects Collective | Ozzie Fernandez-Park | @installer | |
| Mail migration cutover | Scheduled | Oct 24, 2026 | Pelican Bay Realty | Hamza Rutherford | — | |
| Firewall firmware update | Done | Oct 8, 2026 | Cobalt Print Works | Hamza Rutherford | @installer | |
| Retire print server | Done | Sep 30, 2026 | Granger Family Dental | Delphine Kowalski | — | |
| Annual access review | Scheduled | Oct 15, 2026 | Cobalt Print Works | Hamza Rutherford | @installer |
Also included
- Retire device
- Fix confirmed
- Job complete
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