AI Matrx Logo

IT helpdesk

Birchcombe Hill Helpdesk · IT helpdesk · Grand Rapids, MI

Benedikt Haverford leads the internal IT helpdesk at Birchcombe Hill Helpdesk, which supports a 300-person company in Grand Rapids, and he uses this to keep every toner, cable and headset counted, reordered on time and never out when someone needs one.

Any businessInventoryDrill-down4 tables · 4 views · 1 form · 2 dimension sets · 1 dashboard · 1 drill-down · 1 digest · 1 notification · 1 agent
Use this template

All supplies

Supplies
SupplyShelf codeCategoryVendorUnit costOn handReorder at
USB-C to USB-C cable, 2 mCB-201Cables and adaptersCorvane Cable Depot$11148
HDMI cable, 2 mCB-202Cables and adaptersCorvane Cable Depot$935
DisplayPort cable, 2 mCB-203Cables and adaptersCorvane Cable Depot$1065
USB-C to HDMI adapterCB-204Cables and adaptersCorvane Cable Depot$1824
USB-C docking stationCB-205Cables and adaptersCorvane Cable Depot$12942
VGA to HDMI adapterCB-206Cables and adaptersCorvane Cable Depot$1403
USB headset with microphonePH-404Headsets and camerasWesterly Peripheral Supply$5264
Webcam, 1080pPH-405Headsets and camerasWesterly Peripheral Supply$6123
Laptop privacy screen filterPH-406Headsets and camerasWesterly Peripheral Supply$3852
Wireless keyboardPH-401Keyboards and miceWesterly Peripheral Supply$3474
Wireless mousePH-402Keyboards and miceWesterly Peripheral Supply$2235
Wired keyboardPH-403Keyboards and miceWesterly Peripheral Supply$1902

20 more rows

Tables

Supplies

32 sample rows · 15 columns

Every consumable the helpdesk hands out, how many are on the shelf, and when it must be reordered.

SupplyShelf codeCategoryVendorUnit costOn handReorder at
USB-C to USB-C cable, 2 mCB-201Cables and adaptersCorvane Cable Depot$11148
HDMI cable, 2 mCB-202Cables and adaptersCorvane Cable Depot$935
DisplayPort cable, 2 mCB-203Cables and adaptersCorvane Cable Depot$1065
USB-C to HDMI adapterCB-204Cables and adaptersCorvane Cable Depot$1824
USB-C docking stationCB-205Cables and adaptersCorvane Cable Depot$12942
VGA to HDMI adapterCB-206Cables and adaptersCorvane Cable Depot$1403
USB headset with microphonePH-404Headsets and camerasWesterly Peripheral Supply$5264
Webcam, 1080pPH-405Headsets and camerasWesterly Peripheral Supply$6123
Laptop privacy screen filterPH-406Headsets and camerasWesterly Peripheral Supply$3852
Wireless keyboardPH-401Keyboards and miceWesterly Peripheral Supply$3474
Wireless mousePH-402Keyboards and miceWesterly Peripheral Supply$2235
Wired keyboardPH-403Keyboards and miceWesterly Peripheral Supply$1902

20 more rows

Vendors

7 sample rows · 8 columns

The companies the helpdesk buys from, who to call, and how many days a delivery takes.

VendorRepPhoneEmailDelivery timeAccount numberSupplies
Corvane Cable DepotJasper Linnell(616) 555-0162sales@corvanecabledepot.net4BH-2275USB-C to USB-C cable, 2 m, HDMI cable, 2 m, DisplayPort cable, 2 m, USB-C to HDMI adapter, USB-C docking station, VGA to HDMI adapter
Harkness Network PartsIngeborg Salazar-Whitt(616) 555-0165quotes@harknessnetworkparts.net7BH-7421Ethernet patch cable, 3 ft, Ethernet patch cable, 10 ft, Fiber patch cable, LC to LC, Rack screws and cage nuts, 50-pack
Lindgren Power CellsEvander Koskinen(616) 555-0164desk@lindgrenpowercells.net6BH-1893Laptop charger, 65 W USB-C, AA batteries, 24-pack, AAA batteries, 24-pack, Surge protector, 6 outlet
Penhallow Toner and ImagingOdalys Merriwether(616) 555-0161orders@penhallowtonerimaging.net3BH-4410Black toner cartridge, high yield, Cyan toner cartridge, Magenta toner cartridge, Yellow toner cartridge, Imaging drum unit, Waste toner bottle
Quillon Office DirectThornton Brightmere(616) 555-0166service@quillonofficedirect.net2BH-3302Label printer tape, 1 in, Cable ties, 100-pack, Monitor stand riser, Blank badge cards, 100-pack
Tavistock Media StoragePhilippa Orrin(616) 555-0167orders@tavistockmediastorage.net5BH-5917USB flash drive, 64 GB, External hard drive, 1 TB
Westerly Peripheral SupplyMarisol Thackwray(616) 555-0163accounts@westerlyperipheralsupply.net5BH-6038Wireless keyboard, Wireless mouse, Wired keyboard, USB headset with microphone, Webcam, 1080p, Laptop privacy screen filter

Restock orders

9 sample rows · 9 columns

What the helpdesk has ordered, from whom, and when it is due on the shelf.

Order numberVendorPlaced onExpected onReceived onOrder statusOrdered by
BH-2044Penhallow Toner and ImagingSep 5, 2026Sep 12, 2026Sep 13, 2026ReceivedTamsin Vandersloot
BH-2045Corvane Cable DepotSep 11, 2026Sep 16, 2026Sep 18, 2026ReceivedDariusz Fenwick
BH-2046Harkness Network PartsSep 14, 2026Sep 20, 2026Sep 20, 2026ReceivedRosamund Achterlund
BH-2047Lindgren Power CellsSep 17, 2026Sep 23, 2026Sep 23, 2026ReceivedRosamund Achterlund
BH-2048Westerly Peripheral SupplySep 21, 2026Sep 26, 2026Sep 27, 2026ReceivedLorcan Abernathy-Pike
BH-2043Quillon Office DirectSep 25, 2026Sep 29, 2026Sep 30, 2026ReceivedDariusz Fenwick
BH-2050Westerly Peripheral SupplySep 29, 2026Oct 5, 2026—ShippedTamsin Vandersloot
BH-2049Penhallow Toner and ImagingOct 3, 2026Oct 6, 2026—PlacedTamsin Vandersloot
BH-2051Tavistock Media StorageOct 2, 2026Oct 7, 2026—PlacedDariusz Fenwick

Forms and booking

Add a supply

Form
Add a supplyA technician registers a new kind of item the first day it lands in the closet.
What is the item called? *
What code is on its shelf label? *Looks like PR-101.
Which category does it go under? *PrintingCables and adaptersNetwork partsKeyboards and miceHeadsets and camerasPower and batteriesStorage and media
Which vendor do we buy it from?
What does the closet shelf hold at this moment?
At what count should we reorder?Reorder when the shelf drops to this.
Add to the shelf list

Dashboards

Supplies at a glance

Supplies
Items by stock status
  • In stock18
  • Running low9
  • On order3
  • Out of stock2
Units on hand by location
  • Print room15
  • Supply closet55
  • Loaner cart19
  • Server room shelf78
  • Floor 2 cabinet23

Also included

  • Stock by location and statusDrill-down
  • Friday reorder listDigest
  • Item running lowNotificationPings the helpdesk lead when an item drops to the count where it should be reordered.

Related templates