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Auto repair shop

Birchcombe Ridge Auto Repair · Auto repair shop · Boise, ID

Matthias Mbatha is the service manager at Birchcombe Ridge Auto Repair, a six-bay auto repair shop in Boise, and he relies on this to turn each first request into a booked repair order, with web forms, phone calls and walk-ins all landing in the same place.

AutomotiveIntakeForms5 tables · 6 views · 2 forms · 1 dashboard · 1 digest · 1 document · 1 notification · 2 stage rule sets · 1 row action · 1 agent
Use this template

Request board

Repair requests
New request8
Ansel Wickersham+1 208 555 0110ansel.wickersham@ridgelinepostbox.net
Rosalind Tennyson+1 208 555 0111rosalind.tennyson@ridgelinepostbox.net
Dario Fontaine-Ruiz+1 208 555 0112dario.fontaineruiz@ridgelinepostbox.net
Imogen Kestrelwood+1 208 555 0113imogen.kestrelwood@ridgelinepostbox.net
Bashir Alhamdani+1 208 555 0114bashir.alhamdani@ridgelinepostbox.net
3 more
Contacted6
Kiran Venkataraman+1 208 555 0118kiran.venkataraman@ridgelinepostbox.net
Lorna Strathmore+1 208 555 0119lorna.strathmore@ridgelinepostbox.net
Evander Mapes+1 208 555 0120evander.mapes@ridgelinepostbox.net
Chidinma Obiora+1 208 555 0121chidinma.obiora@ridgelinepostbox.net
Gunnar Halvorsrud+1 208 555 0122gunnar.halvorsrud@ridgelinepostbox.net
1 more
Booked7
Wolfgang Eisenhower-Cho+1 208 555 0124wolfgang.eisenhowercho@ridgelinepostbox.net
Tamika Rutledge+1 208 555 0125tamika.rutledge@ridgelinepostbox.net
Cormac Brannock+1 208 555 0126cormac.brannock@ridgelinepostbox.net
Nadezhda Orlovsky+1 208 555 0127nadezhda.orlovsky@ridgelinepostbox.net
Percival Ashgrove+1 208 555 0128percival.ashgrove@ridgelinepostbox.net
2 more
Dropped off3
Aiyana Redcloud-Bell+1 208 555 0131aiyana.redcloudbell@ridgelinepostbox.net
Florian Lindemann+1 208 555 0132florian.lindemann@ridgelinepostbox.net
Beatrix Okonjo+1 208 555 0133beatrix.okonjo@ridgelinepostbox.net
Repair order opened10
Anselmo Quiroga+1 208 555 0134anselmo.quiroga@ridgelinepostbox.net
Philippa Coldwater+1 208 555 0135philippa.coldwater@ridgelinepostbox.net
Jamal Whitfield-Osei+1 208 555 0136jamal.whitfieldosei@ridgelinepostbox.net
Greta Lundquist+1 208 555 0137greta.lundquist@ridgelinepostbox.net
Emeric Valcourt+1 208 555 0138emeric.valcourt@ridgelinepostbox.net
5 more
Declined2
Rhiannon Gethin+1 208 555 0144rhiannon.gethin@ridgelinepostbox.net
Alistair Poole-Nakamura+1 208 555 0145alistair.poolenakamura@ridgelinepostbox.net

Tables

Repair requests

36 sample rows · 17 columns

Every request for a repair, whether it came from the website, a call or the counter.

CustomerMobile phoneEmailYearMakeModelOdometer
Rosalind Tennyson+1 208 555 0111rosalind.tennyson@ridgelinepostbox.net2,019ToyotaRAV462,100
Ansel Wickersham+1 208 555 0110ansel.wickersham@ridgelinepostbox.net2,016SubaruOutback118,400
Aiyana Redcloud-Bell+1 208 555 0131aiyana.redcloudbell@ridgelinepostbox.net2,016FordExplorer119,500
Bashir Alhamdani+1 208 555 0114bashir.alhamdani@ridgelinepostbox.net2,008HondaAccord204,300
Imogen Kestrelwood+1 208 555 0113imogen.kestrelwood@ridgelinepostbox.net2,021HyundaiTucson38,700
Dario Fontaine-Ruiz+1 208 555 0112dario.fontaineruiz@ridgelinepostbox.net2,012FordF-150171,900
Yolanda Pettibone+1 208 555 0117yolanda.pettibone@ridgelinepostbox.net2,020KiaSorento51,800
Beatrix Okonjo+1 208 555 0133beatrix.okonjo@ridgelinepostbox.net2,019HyundaiSanta Fe58,400
Marisol Quenneville+1 208 555 0115marisol.quenneville@ridgelinepostbox.net2,018JeepWrangler74,500
Thaddeus Brightwater+1 208 555 0116thaddeus.brightwater@ridgelinepostbox.net2,015ChevroletSilverado 1500133,200
Florian Lindemann+1 208 555 0132florian.lindemann@ridgelinepostbox.net2,013Toyota4Runner163,200
Evander Mapes+1 208 555 0120evander.mapes@ridgelinepostbox.net2,022Ram150024,600

24 more rows

Repair orders

24 sample rows · 13 columns

The jobs in the shop, from estimate to pickup, with what was billed for labor and parts.

Order numberCustomerVehicleStatusOpenedPromisedBay
RO-4410Anselmo Quiroga7MHZ688Picked upSep 23, 2026Sep 28, 2026Bay 2
RO-4414Philippa Coldwater8TSE825Picked upSep 22, 2026Sep 25, 2026Bay 4
RO-4418Jamal Whitfield-Osei9ADJ962Ready for pickupSep 25, 2026Oct 6, 2026Bay 1
RO-4422Greta Lundquist1HOO199In baySep 28, 2026Oct 6, 2026Bay 5
RO-4426Emeric Valcourt2OZT336Picked upSep 24, 2026Sep 29, 2026Bay 3
RO-4430Nuala Haddington-Pryce3VKY473Waiting on partsSep 29, 2026Oct 8, 2026Bay 6
RO-4434Barnaby Tolland4CVD610In baySep 30, 2026Oct 7, 2026Bay 2
RO-4438Xiomara Castellanos-Webb5JGI747Ready for pickupSep 30, 2026Oct 6, 2026Bay 4
RO-4442Leopold Draycott6QRN884In bayOct 1, 2026Oct 6, 2026Bay 3
RO-4446Ludmila Corbett-Haynes7XCS121ApprovedOct 1, 2026Oct 8, 2026Bay 1
RO-4300Oksana Melnychuk1SJH532Picked upSep 21, 2026Sep 23, 2026Bay 1
RO-4305Hollis Prewitt2ZUM669Picked upSep 22, 2026Sep 24, 2026Bay 3

12 more rows

Customers

22 sample rows · 6 columns

People and fleets who have had a car in the shop.

CustomerCustomer numberMobile phoneEmailBest way to reachAccount type
Anselmo QuirogaBRA-2101+1 208 555 0134anselmo.quiroga@ridgelinepostbox.netTextPersonal
Philippa ColdwaterBRA-2103+1 208 555 0135philippa.coldwater@ridgelinepostbox.netPhone callPersonal
Jamal Whitfield-OseiBRA-2105+1 208 555 0136jamal.whitfieldosei@ridgelinepostbox.netEmailPersonal
Greta LundquistBRA-2107+1 208 555 0137greta.lundquist@ridgelinepostbox.netTextPersonal
Emeric ValcourtBRA-2109+1 208 555 0138emeric.valcourt@ridgelinepostbox.netPhone callPersonal
Nuala Haddington-PryceBRA-2111+1 208 555 0139nuala.haddingtonpryce@ridgelinepostbox.netEmailPersonal
Barnaby TollandBRA-2113+1 208 555 0140barnaby.tolland@ridgelinepostbox.netTextPersonal
Xiomara Castellanos-WebbBRA-2115+1 208 555 0141xiomara.castellanoswebb@ridgelinepostbox.netPhone callPersonal
Leopold DraycottBRA-2117+1 208 555 0142leopold.draycott@ridgelinepostbox.netEmailPersonal
Ludmila Corbett-HaynesBRA-2119+1 208 555 0143ludmila.corbetthaynes@ridgelinepostbox.netTextPersonal
Oksana MelnychukBRA-1101+1 208 555 0146oksana.melnychuk@ridgelinepostbox.netTextFleet
Hollis PrewittBRA-1104+1 208 555 0147hollis.prewitt@ridgelinepostbox.netPhone callPersonal

10 more rows

Vehicles

24 sample rows · 7 columns

Every car and van the shop has worked on, found by its plate.

PlateCustomerYearMakeModelOdometerOwner type
1DEA865Magnus Oyelowo-Fisk2,021KiaTelluride29,800Personal
1GFR730Oksana Melnychuk2,009FordEconoline201,400Fleet
1HOO199Greta Lundquist2,021ToyotaHighlander33,200Personal
1SJH532Oksana Melnychuk2,015ToyotaSienna134,800Personal
2KPF102Calliope Strand2,017VolkswagenAtlas76,900Personal
2NQW867Ulises Bautista-Crowe2,019RamProMaster88,800Fleet
2OZT336Emeric Valcourt2,015JeepGrand Cherokee109,800Personal
2ZUM669Hollis Prewitt2,017FordFusion98,200Personal
3GFR806Delphine Aubuchon2,019ChevroletColorado64,700Personal
3RAK239Desmond Aldershot2,013GMCTerrain139,500Fleet
3VKY473Nuala Haddington-Pryce2,018FordRanger71,200Personal
4CVD610Barnaby Tolland2,010NissanAltima192,400Personal

12 more rows

Views

Drop-off calendar

Repair requests
October 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1Leopold DraycottLudmila Corbett-Haynes
2Aiyana Redcloud-BellFlorian Lindemann+1
3
4
5
6
7Wolfgang Eisenhower-Cho
8Tamika RutledgeCormac Brannock
9Nadezhda Orlovsky
10
11
12Percival Ashgrove
13Soledad Barragan
14Montgomery Teague
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

Shop floor

Repair orders
Estimate2
RO-4335Rashad Pemberthy8PIQ591
RO-4345Magnus Oyelowo-Fisk1DEA865
Approved2
RO-4446Ludmila Corbett-Haynes7XCS121
RO-4330Ottilie Brandhorst7IXL454
In bay5
RO-4422Greta Lundquist1HOO199
RO-4434Barnaby Tolland4CVD610
RO-4442Leopold Draycott6QRN884
RO-4320Temperance Fairweather5UBB180
RO-4350Calliope Strand2KPF102
Waiting on parts2
RO-4430Nuala Haddington-Pryce3VKY473
RO-4325Ulises Bautista-Crowe6BMG317
Ready for pickup4
RO-4418Jamal Whitfield-Osei9ADJ962
RO-4438Xiomara Castellanos-Webb5JGI747
RO-4315Casimir Wozniak4NQW943
RO-4365Ulises Bautista-Crowe6BMG317
Picked up8
RO-4410Anselmo Quiroga7MHZ688
RO-4414Philippa Coldwater8TSE825
RO-4426Emeric Valcourt2OZT336
RO-4300Oksana Melnychuk1SJH532
RO-4305Hollis Prewitt2ZUM669
3 more
Cancelled1
RO-4355Desmond Aldershot3RAK239

Forms and booking

Request a repair

Form
Request a repairThe page on the shop's website where a driver asks for a repair and a drop-off day.
What is your name? *
Best mobile number to reach you *
Email address for your estimate
What year is the vehicle?
Who makes it?ChevroletDodgeFordGMCHondaHyundaiJeepKia
Which model is it?
About how many miles are on it?Read it off the dash if you can.
What does it need most? *BrakesCheck-engine lightOil and maintenanceTires and alignmentSuspensionHeating and A/CBattery and startingNoise or vibration
Tell us what you are seeing, hearing or feeling
Can it still be driven safely?Drives fineDrives with issuesNeeds a tow
Which weekday would you like to drop it off?
Send my request

Phone-in request

Form
Phone-in requestUsed at the counter when a customer calls or walks in, so it lands beside the web requests.
Who is calling or standing at the counter? *
Best number to reach them
Vehicle year
Vehicle makeChevroletDodgeFordGMCHondaHyundaiJeepKia
Vehicle model
What does it need most? *BrakesCheck-engine lightOil and maintenanceTires and alignmentSuspensionHeating and A/CBattery and startingNoise or vibration
In their words, what is wrong?
How did they reach the shop?Web formPhone callWalk-inReferral
Which advisor takes it?Who owns the request until it is booked.
Add to the board

Dashboards

Intake week

Repair requests
Requests by status
  • New request8
  • Contacted6
  • Booked7
  • Dropped off3
  • Repair order opened10
  • Declined2
Requests by source
  • Web form20
  • Phone call8
  • Walk-in2
  • Referral6
Requests by concern
  • Brakes7
  • Check-engine light5
  • Noise or vibration4
  • Oil and maintenance4
  • Battery and starting3
  • Suspension4
  • Heating and A/C4
  • Tires and alignment3

Also included

  • Request boardStage rules
  • Shop floorStage rules
  • Repair estimateDocumentThe estimate sent to a customer before any work is approved.
  • Booked requestNotificationWhen a request is booked, the parts counter is asked to check for what the job will need.
  • Mark contactedRow action
  • Morning callsDigest

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