Cosmetics maker
Elmstead Hill Botanicals · Cosmetics maker · Burlington, VT
Elif Ozturk leads operations at Elmstead Hill Botanicals, a natural cosmetics maker, and uses this to answer every retailer's reorder, sample, shipment or label question and see by product line and by week where requests pile up.
ManufacturingCustomer serviceDrill-down3 tables · 5 views · 1 form · 1 dimension set · 2 drill-downs · 1 digest · 1 notification · 1 agent
Use this templateRequest board
Retailer requestsNew4
Sample request for the eye creamAshgrove Lane BeautySample request
Late shipment of the shampoo orderDovetail Hollow ShopLate shipment
Second reorder of the rosehip serum, larger caseLarkwhistle GoodsReorder
Return of damaged scalp tonicCobbleford Gifts and GoodsReturn
In progress4
Damaged tubes in the lip caseBrindlecross Day SpaDamaged units
Reorder of the bath soakSaltmarsh Corner DrugsReorder
Label question on the shampoo claimsWrenhaven WellnessIngredient or label question
Invoice question on the free shipping lineMarrowfield Bath HouseInvoice question
Waiting on stock4
Reorder of the sleep mistThornapple and Wick ApothecaryReorder
Reorder of the repair serumQuillon Street PharmacyReorder
Reorder of the beard and body washTamsin and ThorneReorder
Reorder of the cuticle stickHollinwood Quay SpaReorder
Closed22
Reorder of the rosehip serumThornapple and Wick ApothecaryReorder
Sample set for the new buyerQuillon Street PharmacySample request
Pallet arrived four days lateBrindlecross Day SpaLate shipment
Cracked jars in the oat body butter caseLarkwhistle GoodsDamaged units
Does the shampoo bar contain coconut?Wrenhaven WellnessIngredient or label question
17 moreTables
Retailer requests
34 sample rows · 12 columnsEvery retailer's reorder, question or complaint, from the first call to the day it is closed.
| Request | Retailer | Kind | Product line | Came in by | Status | Received |
|---|---|---|---|---|---|---|
| Second reorder of the rosehip serum, larger case | Larkwhistle Goods | Reorder | Face care | Phone | New | Oct 5, 2026 |
| Return of damaged scalp tonic | Cobbleford Gifts and Goods | Return | Hair care | Web form | New | Oct 5, 2026 |
| Sample request for the eye cream | Ashgrove Lane Beauty | Sample request | Face care | Web form | New | Oct 4, 2026 |
| Late shipment of the shampoo order | Dovetail Hollow Shop | Late shipment | Hair care | Phone | New | Oct 4, 2026 |
| Label question on the shampoo claims | Wrenhaven Wellness | Ingredient or label question | Hair care | Web form | In progress | Oct 2, 2026 |
| Invoice question on the free shipping line | Marrowfield Bath House | Invoice question | Face care | Phone | In progress | Oct 2, 2026 |
| Reorder of the bath soak | Saltmarsh Corner Drugs | Reorder | Body care | Web form | In progress | Oct 1, 2026 |
| Reorder of the cuticle stick | Hollinwood Quay Spa | Reorder | Lip care | Web form | Waiting on stock | Sep 30, 2026 |
| Damaged tubes in the lip case | Brindlecross Day Spa | Damaged units | Lip care | Phone | In progress | Sep 30, 2026 |
| Reorder of the beard and body wash | Tamsin and Thorne | Reorder | Hair care | Phone | Waiting on stock | Sep 29, 2026 |
| Reorder of the repair serum | Quillon Street Pharmacy | Reorder | Face care | Web form | Waiting on stock | Sep 28, 2026 |
| Reorder of the sleep mist | Thornapple and Wick Apothecary | Reorder | Body care | Phone | Waiting on stock | Sep 27, 2026 |
22 more rows
Retailers
12 sample rows · 10 columnsThe stores that stock the line, with every request each has made.
| Retailer | Buyer | Buyer phone | Buyer email | Ship-to address | Kind of store | Stocking us since |
|---|---|---|---|---|---|---|
| Ashgrove Lane Beauty | Philomena Rasmussen-Oke | (802) 555-0137 | philomena.rasmussenoke@retailmailbox-ozturk.net | 85 Ashgrove Lane, Burlington, VT 05497 | Pharmacy | Oct 10, 2025 |
| Brindlecross Day Spa | Anneliese Okwuosa-Daly | (802) 555-0113 | anneliese.okwuosadaly@retailmailbox-ozturk.net | 96 Brindlecross Green, Burlington, VT 05439 | Spa | Nov 30, 2023 |
| Cobbleford Gifts and Goods | Ignatius Fontaine-Adu | (802) 555-0133 | ignatius.fontaineadu@retailmailbox-ozturk.net | 19 Cobbleford Row, Burlington, VT 05484 | Boutique | Jun 22, 2025 |
| Dovetail Hollow Shop | Matthias Iyer-Brandt | (802) 555-0125 | matthias.iyerbrandt@retailmailbox-ozturk.net | Unit 4 Dovetail Hollow, Burlington, VT 05468 | Online shop | Nov 14, 2024 |
| Hollinwood Quay Spa | Winslow Bhattacharya-Reed | (802) 555-0145 | winslow.bhattacharyareed@retailmailbox-ozturk.net | 61 Hollinwood Quay, Burlington, VT 05413 | Spa | May 18, 2026 |
| Larkwhistle Goods | Dashiell Montoya-Weir | (802) 555-0105 | dashiell.montoyaweir@retailmailbox-ozturk.net | 7 Ferncliffe Walk, Burlington, VT 05413 | Boutique | Feb 23, 2023 |
| Marrowfield Bath House | Seraphina Yilmaz-Cote | (802) 555-0129 | seraphina.yilmazcote@retailmailbox-ozturk.net | 302 Marrowfield Terrace, Burlington, VT 05471 | Boutique | Mar 4, 2025 |
| Quillon Street Pharmacy | Ruairi Castellano-Phiri | (802) 555-0109 | ruairi.castellanophiri@retailmailbox-ozturk.net | 220 Quillon Street, Burlington, VT 05426 | Pharmacy | Jun 23, 2023 |
| Saltmarsh Corner Drugs | Everett Nakamura-Holt | (802) 555-0117 | everett.nakamuraholt@retailmailbox-ozturk.net | 13 Saltmarsh Corner, Burlington, VT 05442 | Pharmacy | Apr 18, 2024 |
| Tamsin and Thorne | Jericho Aldana-Pruitt | (802) 555-0141 | jericho.aldanapruitt@retailmailbox-ozturk.net | 2 Thornecliff Mews, Burlington, VT 05400 | Online shop | Jan 28, 2026 |
| Thornapple and Wick Apothecary | Marit Goldsborough-Eze | (802) 555-0101 | marit.goldsborougheze@retailmailbox-ozturk.net | 41 Larkfield Spur, Burlington, VT 05400 | Boutique | Aug 27, 2022 |
| Wrenhaven Wellness | Gwendolyn Abara-Stroud | (802) 555-0121 | gwendolyn.abarastroud@retailmailbox-ozturk.net | 58 Wrenhaven Parade, Burlington, VT 05455 | Spa | Jul 27, 2024 |
Forms and booking
Log a retailer request
FormLog a retailer requestWhat customer care fills in while the buyer is still on the phone.
What does the retailer need? *A short line, like Reorder of the night cream.
Which store is calling? *
What kind of request is it? *ReorderSample requestLate shipmentDamaged unitsIngredient or label questionInvoice questionReturn
Which product line is it about? *Face careBody careHair careLip care
How did it reach us? *PhoneWeb form
What day did it arrive? *
By what day will it be answered? *
Who is answering it?
Log the requestAlso included
- Requests by week and product lineDrill-down
- Product line by kind of requestDrill-down
- Waiting on stockDigest
- Answer-by tomorrowNotificationNudges whoever owns a request when its answer is due tomorrow.
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