Contract packager
Fernhollow Mill Packaging · Contract packager · Rutland, VT
Sigrid Nordahl is the operations manager at Fernhollow Mill Packaging, a Rutland contract packager, and uses this to answer every brand's quote, rush order, label change and damage claim inside the same week, and to ask the tables how much order value is stuck waiting on a brand.
ManufacturingCustomer serviceAgents3 tables · 5 views · 1 form · 1 dimension set · 1 digest · 1 notification · 1 agent
Use this templateRequest board
Brand requestsNew4
Pallet count on receiving dockFM-6133Halcyon Row Pet Treats
Quote: wool socks in recycled sleevesFM-6134Greywether Wool Outfitters
Can you rework the case labels in Spanish?FM-6135Larkin Falls Hot Sauce
Quote: counter display for market stallsFM-6136Tallowmoor Candle House
In progress6
Rush reorder of candle tinsFM-6127Tallowmoor Candle House
Sample packs for the spring catalog shootFM-6128Bramblecott Tea Merchants
Label change for lot code positionFM-6129Ember and Oatcake Bakehouse
Missing inserts on the last granola runFM-6130Pennywhistle Granola Works
Rush reorder of lip balm boxesFM-6131Verdigris Skin Company
1 moreWaiting on brand6
Quote: displays for holiday end capsFM-6121Pennywhistle Granola Works
Artwork file for new moisturizer cartonFM-6122Verdigris Skin Company
Quote: co-pack of immune gummiesFM-6123Stillwater Daily Supplements
Damaged wool pallet at the dockFM-6124Greywether Wool Outfitters
Quote: new pouch size for chili crispFM-6125Larkin Falls Hot Sauce
1 moreClosed20
Quote: 5,000 granola pouches, tray packFM-6101Pennywhistle Granola Works
Rush reorder of lip balm shipper cartonsFM-6102Verdigris Skin Company
New back label for chicken jerky bagsFM-6103Halcyon Row Pet Treats
Crushed cartons on pallet 14FM-6104Bramblecott Tea Merchants
Sample packs for the autumn trade showFM-6105Larkin Falls Hot Sauce
15 moreTables
Brand requests
36 sample rows · 12 columnsEvery brand's quote, rush order, label change, claim and stock question, from first email to the day it is closed.
| Request | Request number | Brand | Kind of request | Came in by | Status | Received |
|---|---|---|---|---|---|---|
| Can you rework the case labels in Spanish? | FM-6135 | Larkin Falls Hot Sauce | Label or artwork change | Portal message | New | Oct 5, 2026 |
| Quote: counter display for market stalls | FM-6136 | Tallowmoor Candle House | Quote a run | New | Oct 5, 2026 | |
| Pallet count on receiving dock | FM-6133 | Halcyon Row Pet Treats | Stock question | Phone | New | Oct 4, 2026 |
| Quote: wool socks in recycled sleeves | FM-6134 | Greywether Wool Outfitters | Quote a run | New | Oct 4, 2026 | |
| Rush reorder of lip balm boxes | FM-6131 | Verdigris Skin Company | Rush reorder | Portal message | In progress | Oct 3, 2026 |
| Sample packs for the podcast giveaway | FM-6132 | Stillwater Daily Supplements | Sample pack | In progress | Oct 3, 2026 | |
| Missing inserts on the last granola run | FM-6130 | Pennywhistle Granola Works | Damaged goods claim | Phone | In progress | Oct 2, 2026 |
| Sample packs for the spring catalog shoot | FM-6128 | Bramblecott Tea Merchants | Sample pack | In progress | Oct 1, 2026 | |
| Label change for lot code position | FM-6129 | Ember and Oatcake Bakehouse | Label or artwork change | Portal message | In progress | Oct 1, 2026 |
| Rush reorder of candle tins | FM-6127 | Tallowmoor Candle House | Rush reorder | Phone | In progress | Sep 30, 2026 |
| Quote: new pouch size for chili crisp | FM-6125 | Larkin Falls Hot Sauce | Quote a run | Portal message | Waiting on brand | Sep 29, 2026 |
| Quote: bundle sleeves for pet starter kit | FM-6126 | Halcyon Row Pet Treats | Quote a run | Waiting on brand | Sep 29, 2026 |
24 more rows
Brands
9 sample rows · 9 columnsThe brands the packager works for and everything each has asked.
| Brand | Category | Main contact | Contact email | Contact phone | Brand since | Requests |
|---|---|---|---|---|---|---|
| Bramblecott Tea Merchants | Food | Anselm Oyewole-Marsh | anselm.oyewolemarsh@bramblecott-brandmail.net | (802) 555-0154 | Oct 1, 2023 | Crushed cartons on pallet 14, Quote: kitting three tea sampler sizes, Rush reorder of tea tin sleeves, Sample packs for the spring catalog shoot |
| Ember and Oatcake Bakehouse | Food | Saoirse Quigley-Tan | saoirse.quigleytan@emberoat-brandmail.net | (802) 555-0157 | Jan 28, 2026 | Updated allergen line on bakery boxes, Sample packs for the pop-up market, Label change for lot code position |
| Greywether Wool Outfitters | Apparel | Marisol Vukovic-Hale | marisol.vukovichale@greywether-brandmail.net | (802) 555-0159 | Jun 12, 2025 | Rush reorder of scarf polybags, Torn shipper on returned order, Damaged wool pallet at the dock, Quote: wool socks in recycled sleeves |
| Halcyon Row Pet Treats | Pet products | Mercedes Zielinski-Frost | mercedes.zielinskifrost@halcyon-brandmail.net | (802) 555-0153 | Jan 23, 2025 | New back label for chicken jerky bags, Rush reorder of treat pouch inserts, Quote: bundle sleeves for pet starter kit, Pallet count on receiving dock |
| Larkin Falls Hot Sauce | Food | Philomena Dragomir-Neal | philomena.dragomirneal@larkin-brandmail.net | (802) 555-0155 | Sep 20, 2025 | Sample packs for the autumn trade show, Short-count on case pack of hot sauce, Quote: 2,000 jars with tamper bands, Quote: new pouch size for chili crisp, Can you rework the case labels in Spanish? |
| Pennywhistle Granola Works | Food | Calista Wetherby-Noor | calista.wetherbynoor@pennywhistle-brandmail.net | (802) 555-0151 | Aug 27, 2022 | Quote: 5,000 granola pouches, tray pack, Sample packs for the wholesale buyer visit, Quote: displays for holiday end caps, Missing inserts on the last granola run |
| Stillwater Daily Supplements | Supplements | Cornelius Adebayo-Lindholm | cornelius.adebayolindholm@stillwater-brandmail.net | (802) 555-0156 | Sep 25, 2024 | How many sleeves are left in stock?, Label change for new net weight, Quote: co-pack of immune gummies, Sample packs for the podcast giveaway |
| Tallowmoor Candle House | Home goods | Leopold Cranmer-Ede | leopold.cranmerede@tallowmoor-brandmail.net | (802) 555-0158 | Mar 15, 2023 | Quote: heat-seal shrink wrap on 1,200 gift sets, Quote: seasonal candle gift boxes, Rush reorder of candle tins, Quote: counter display for market stalls |
| Verdigris Skin Company | Cosmetics | Ruaridh Haldane-Obi | ruaridh.haldaneobi@verdigris-brandmail.net | (802) 555-0152 | Apr 18, 2024 | Rush reorder of lip balm shipper cartons, Stock count on empty serum bottles, Artwork file for new moisturizer carton, Rush reorder of lip balm boxes |
Forms and booking
Log a brand request
FormLog a brand requestWhat customer care fills in when a brand's email or call comes in.
What is the brand asking for? *A short line, like Rush reorder of tins.
Which brand is it? *
What kind of request is it? *Quote a runRush reorderLabel or artwork changeDamaged goods claimSample packStock question
How did it reach us?EmailPortal messagePhone
What is the order worth, roughly?
Who is taking it?
Log the requestAlso included
- Waiting on the brandDigest
- Answer dueNotificationReminds the person handling a request the day before its answer is due.
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