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Courier service

Quarrystone Terrace Courier · Courier service · Pittsburgh, PA

Quinn Hartigan dispatches for Quarrystone Terrace Courier, a Pittsburgh same-day courier, and she uses this inbox to answer every customer request, check it against the real trip and close it before the week is out.

ManufacturingCustomer serviceAgents4 tables · 6 views · 1 form · 1 dimension set · 1 dashboard · 1 document · 1 notification · 1 stage rule set · 1 agent
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Request board

Customer requests
New4
Rush parcel still showing out for deliveryBramblecote Dental LabQTC-40124
Need a receipt for the last three runsHalyard and Finch Optical—
Package stamped fragile arrived openedTinsmith Wholesale BakeryQTC-40123
Can the same driver handle our Thursday run?Kestrel Auto Parts CounterQTC-40125
Investigating6
Late delivery on the ledger setHalyard and Finch OpticalQTC-40121
Where is the 3 pm optical tray?Halyard and Finch OpticalQTC-40121
Flower buckets delivered to the wrong dockColdwater Floral SupplyQTC-40120
Billing: fuel surcharge on a contract tripLedgerwood ArchitectsQTC-40122
Request for a monthly statement copyLedgerwood Architects—
1 more
Waiting on customer4
Need photo of where the box was leftGreywater Biotech LabQTC-40117
Damaged vial tray, awaiting photosMarlowe Brook Veterinary ClinicQTC-40119
Change standing pickup from FridaysTinsmith Wholesale Bakery—
Quote for after-hours legal runsSorrel Street Pharmacy—
Resolved10
Invoice shows two Rush trips, only one ranBramblecote Dental LabQTC-40111
Move the standing pickup to 8 amPennywhistle Print Shop—
Bakery boxes left outside, soakedTinsmith Wholesale BakeryQTC-40112
Rate for a weekly 6 am routeGreywater Biotech Lab—
After-hours run arrived without call-aheadSorrel Street PharmacyQTC-40113
5 more
Closed6
Rush parcel arrived after the lab cutoffOrchard Row Title CompanyQTC-40103
Waybill 40106 delivered four hours lateFoxglove Legal Copy CenterQTC-40106
Crate of lenses never reached the counterFoxglove Legal Copy Center—
Proof of delivery needed for closing fileOrchard Row Title CompanyQTC-40115
Plan tubes arrived crushedLedgerwood ArchitectsQTC-40110
1 more

Tables

Customer requests

30 sample rows · 15 columns

Every question, complaint and change from a customer, with who owns it and the day it must be answered.

What it is aboutCustomerDeliveryWaybill typed by callerTypeCame in byStatus
Rush parcel arrived after the lab cutoffOrchard Row Title CompanyQTC-40103QTC-40103Late deliveryPhoneClosed
Waybill 40106 delivered four hours lateFoxglove Legal Copy CenterQTC-40106QTC-40106Late deliveryEmailClosed
Crate of lenses never reached the counterFoxglove Legal Copy Center——Missing packagePhoneClosed
Late tray pickup, patient waitingLedgerwood ArchitectsQTC-40110QTC-40110Late deliveryPhoneClosed
Move the standing pickup to 8 amPennywhistle Print Shop——Pickup changePhoneResolved
Plan tubes arrived crushedLedgerwood ArchitectsQTC-40110QTC-40110Damaged itemWeb formClosed
Bakery boxes left outside, soakedTinsmith Wholesale BakeryQTC-40112QTC-40112Damaged itemPhoneResolved
Proof of delivery needed for closing fileOrchard Row Title CompanyQTC-40115QTC-40115Proof of deliveryEmailClosed
Invoice shows two Rush trips, only one ranBramblecote Dental LabQTC-40111QTC-40111Billing questionEmailResolved
Driver could not reach recipientKestrel Auto Parts CounterQTC-40114QTC-40114Missing packagePhoneResolved
After-hours run arrived without call-aheadSorrel Street PharmacyQTC-40113QTC-40113Late deliveryTextResolved
Late proof prints for client meetingPennywhistle Print ShopQTC-40116QTC-40116Late deliveryPhoneResolved

18 more rows

Customers

12 sample rows · 8 columns

The shops, labs and offices that book rides, with how they pay.

CompanyContactPhoneEmailAccountRequests
Bramblecote Dental LabIlse Vandermeulen(412) 555-0131ilse.vandermeulen@bramblecotedentallab.netContractInvoice shows two Rush trips, only one ran, Rush parcel still showing out for delivery
Coldwater Floral SupplyWinnifred Abara-Lowe(412) 555-0137winnifred.abaralowe@coldwaterfloralsupply.netPay per tripFlower buckets delivered to the wrong dock
Foxglove Legal Copy CenterTarquin Aldwych-Osei(412) 555-0132tarquin.aldwychosei@foxglovecopycenter.comContractWaybill 40106 delivered four hours late, Crate of lenses never reached the counter, Wrong suite on the delivery label
Greywater Biotech LabThessaly Ngugi-Marlow(412) 555-0141thessaly.ngugimarlow@greywaterbiolab.netContractRate for a weekly 6 am route, Signature missing on lab specimen, Need photo of where the box was left
Halyard and Finch OpticalBeatrix Sallow(412) 555-0133beatrix.sallow@halyardfinchoptical.netPay per tripLate delivery on the ledger set, Where is the 3 pm optical tray?, Need a receipt for the last three runs
Kestrel Auto Parts CounterDmitri Vallejo-Strand(412) 555-0142dmitri.vallejostrand@bramblecotedentallab.netPay per tripDriver could not reach recipient, Can the same driver handle our Thursday run?
Ledgerwood ArchitectsMarisol Ekstrand(412) 555-0135marisol.ekstrand@ledgerwoodarchitects.netPay per tripPlan tubes arrived crushed, Late tray pickup, patient waiting, Billing: fuel surcharge on a contract trip, Request for a monthly statement copy
Marlowe Brook Veterinary ClinicPercival Tanaka-Holt(412) 555-0138percival.tanakaholt@marlowebrookvet.comContractTray cracked in transit, Damaged vial tray, awaiting photos
Orchard Row Title CompanyEvander Montclair-Baptiste(412) 555-0140evander.montclairbaptiste@orchardrowtitleco.comContractRush parcel arrived after the lab cutoff, Proof of delivery needed for closing file
Pennywhistle Print ShopCasimir Duquesne(412) 555-0136casimir.duquesne@pennywhistleprintshop.comContractMove the standing pickup to 8 am, Late proof prints for client meeting
Sorrel Street PharmacyGideon Okwuosa-Brandt(412) 555-0134gideon.okwuosabrandt@sorrelstreetrx.comContractAfter-hours run arrived without call-ahead, Quote for after-hours legal runs
Tinsmith Wholesale BakerySvetlana Hollowbrook(412) 555-0139svetlana.hollowbrook@tinsmithwholesalebakery.netPay per tripBakery boxes left outside, soaked, Courier says nobody answered the buzzer, Change standing pickup from Fridays, Package stamped fragile arrived opened

Deliveries

25 sample rows · 9 columns

Every trip the couriers ran, so a complaint can be checked against what actually happened.

WaybillCustomerServicePicked upDeliveredStatusPrice
QTC-40125Kestrel Auto Parts CounterSame-dayOct 5, 12:30 PM—Booked$24
QTC-40124Bramblecote Dental LabRush 90-minuteOct 4, 7:00 PM—Out for delivery$38
QTC-40123Tinsmith Wholesale BakeryScheduled routeOct 4, 10:30 AMOct 4, 1:10 PMDelivered$19
QTC-40121Halyard and Finch OpticalRush 90-minuteOct 3, 8:00 PMOct 3, 11:30 PMLate$39
QTC-40122Ledgerwood ArchitectsSame-dayOct 3, 1:50 PMOct 3, 6:30 PMDelivered$25
QTC-40119Marlowe Brook Veterinary ClinicSame-dayOct 2, 12:20 PMOct 2, 4:20 PMDelivered$26
QTC-40120Coldwater Floral SupplyScheduled routeOct 2, 10:30 AMOct 2, 12:50 PMDelivered$19
QTC-40118Foxglove Legal Copy CenterRush 90-minuteOct 1, 5:15 PMOct 1, 6:27 PMDelivered$40
QTC-40117Greywater Biotech LabSame-dayOct 1, 2:05 PMOct 1, 7:05 PMDelivered$33
QTC-40116Pennywhistle Print ShopRush 90-minuteSep 30, 6:25 PMSep 30, 9:35 PMLate$36
QTC-40115Orchard Row Title CompanySame-daySep 30, 1:35 PMSep 30, 6:05 PMDelivered$30
QTC-40113Sorrel Street PharmacyAfter-hoursSep 29, 10:40 PMSep 30, 12:40 AMLate$62

13 more rows

Views

Answers due

Customer requests
October 2026
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1Plan tubes arrived crushedBakery boxes left outside, soaked
2Proof of delivery needed for closing fileInvoice shows two Rush trips, only one ran+1
3After-hours run arrived without call-aheadLate proof prints for client meeting
4Rate for a weekly 6 am routeSignature missing on lab specimen+1
5Tray cracked in transitDamaged vial tray, awaiting photos
6Wrong suite on the delivery labelLate delivery on the ledger set+4
7Billing: fuel surcharge on a contract tripCourier says nobody answered the buzzer
8Request for a monthly statement copyQuote for after-hours legal runs+2
9Need a receipt for the last three runs
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Forms and booking

Report a delivery problem

Form
Report a delivery problemLinked from every delivery confirmation email for a customer who needs to raise something.
In a few words, what went wrong? *
Which of these is closest?Late deliveryMissing packageDamaged itemBilling questionPickup changeProof of deliveryRate quote
What waybill number is on your receipt?
Is there anything else the dispatcher should know?
Send to dispatch

Dashboards

Customer requests this fortnight

Customer requests
Requests by type
  • Late delivery8
  • Missing package5
  • Proof of delivery4
  • Damaged item5
  • Billing question3
  • Pickup change3
  • Rate quote2
Where requests stand
  • Closed6
  • Resolved10
  • Investigating6
  • Waiting on customer4
  • New4
Credits given by type
  • Late delivery$141
  • Missing package$185
  • Proof of delivery$0
  • Damaged item$175
  • Billing question$38
  • Pickup change$0
  • Rate quote$0

Also included

  • Request boardStage rules
  • Answer due tomorrowNotificationReminds the owner a day before a customer's answer is due.
  • Resolution noteDocumentThe note a customer receives when a request is resolved, naming the issue and any credit.

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