AI Matrx Logo

Customer feedback

Flintridge Harbor Product · Customer feedback · Portland, ME

Fen Kaminski is the product manager at Flintridge Harbor Product, a small software product team in Portland, and plans each release note, issue and you-said-we-did post on a picture wall so customers hear back on a regular cadence.

Any businessContentGallery4 tables · 6 views · 1 form · 1 dashboard · 1 stage rule set · 1 agent
Use this template

Updates wall

Updates and issues
B
Bulk edit for tagsYou said, we didYou said we did
R
Reading your usage dashboardOnboarding tipsTip post
R
Release notes: notification settings and tagsRelease notesRelease note
N
Notification settings, finally one pageYou said, we didYou said we did
R
Release notes: search speed and two bug fixesRelease notesRelease note
F
Faster search: why it was slow and what we didYou said, we didYou said we did
R
Release notes: the export rewriteRelease notesRelease note
E
Export to spreadsheet: the three fixes you wantedYou said, we didYou said we did

Tables

Updates and issues

28 sample rows · 13 columns

Each release note, newsletter issue and customer-request follow-up, with its picture, the channel it goes to and its stage.

TitleSeriesKindStatusGoes toWriterGoes out
A checklist for moving a team in one afternoonOnboarding tipsTip postDraftingPublic changelog pageImogen Valdivia-Brandt—
Beta closes: thank you and what is nextReports builder betaNewsletter issuePublishedCustomer newsletterImogen Valdivia-BrandtJun 22, 2026
Beta invite: the new reports builderReports builder betaBeta invitePublishedCustomer newsletterFen KaminskiMay 4, 2026
Beta results: what testers asked for firstReports builder betaYou said we didPublishedCustomer newsletterFen KaminskiJun 8, 2026
Better permissions for guest usersYou said, we didYou said we didReviewPublic changelog pageFen Kaminski—
Bulk edit for tagsYou said, we didYou said we didScheduledCustomer newsletterImogen Valdivia-BrandtOct 16, 2026
Calendar sync request: where it standsYou said, we didYou said we didIdeaCustomer newsletterFen Kaminski—
Dark mode: what changed after your feedbackYou said, we didYou said we didPublishedPublic changelog pageFen KaminskiJul 20, 2026
Export to spreadsheet: the three fixes you wantedYou said, we didYou said we didPublishedPublic changelog pageImogen Valdivia-BrandtAug 31, 2026
Faster search: why it was slow and what we didYou said, we didYou said we didPublishedCustomer newsletterFen KaminskiSep 21, 2026
How to pick a view that fits your teamOnboarding tipsTip postPublishedCustomer newsletterImogen Valdivia-BrandtAug 24, 2026
Import from a spreadsheet without losing a columnOnboarding tipsTip postReviewCustomer newsletterFen Kaminski—

16 more rows

Series

5 sample rows · 9 columns

The running themes the updates belong to, with who owns each and when it runs.

SeriesWhat it is forStageStartsEndsOwnerUpdates and issues
Reports builder betaRecruit testers, report results and thank them.WrappedApr 27, 2026Jun 29, 2026Fen KaminskiBeta invite: the new reports builder, Beta results: what testers asked for first, Beta closes: thank you and what is next
You said, we didClose the loop with customers whose requests shipped.RunningJun 22, 2026Dec 28, 2026Fen KaminskiYou asked for saved filters, and now they are here, Dark mode: what changed after your feedback, Shorter onboarding, built from your comments, Export to spreadsheet: the three fixes you wanted, Faster search: why it was slow and what we did, Notification settings, finally one page, Bulk edit for tags, Better permissions for guest users, Mobile app login that remembers you, Calendar sync request: where it stands
Release notesKeep the changelog honest and readable.RunningJun 29, 2026Feb 22, 2027Imogen Valdivia-BrandtRelease notes: saved filters and a quieter inbox, Release notes: dark mode and keyboard shortcuts, Release notes: the export rewrite, Release notes: search speed and two bug fixes, Release notes: notification settings and tags, Release notes: guest permissions
Onboarding tipsHelp new teams reach their first win within a week.RunningJul 6, 2026Jan 11, 2027Imogen Valdivia-BrandtYour first week in the app, in five short steps, Three shortcuts our power users never stop using, How to pick a view that fits your team, Reading your usage dashboard, Import from a spreadsheet without losing a column, A checklist for moving a team in one afternoon
Roadmap peekShare where the product is heading, one theme at a time.PlanningOct 19, 2026Jan 25, 2027Fen KaminskiRoadmap peek: next quarter's three themes, Roadmap peek: what we are not building and why, Roadmap poll: vote for the next integration

Channels

3 sample rows · 4 columns

The customer newsletter, the changelog page and the in-app banner an update goes to, with how many people each reaches.

NameWherePeople reachedNote
Customer newsletterEmail list9,400Admins and champions at customer companies.
In-app announcementsIn-app22,800Active users who see the banner.
Public changelog pageWebsite15,200Monthly visitors, from the page's own counter.

Forms and booking

Update to write

Form
Update to writeA short page where support and engineering log an update that customers should hear about.
What is the update about? *
Which series does it belong to? *
What kind of update is it? *Release noteYou said we didNewsletter issueBeta inviteTip post
Where should customers see it?
What changed, in a line or two?
Add to the plan

Dashboards

Update numbers

Updates and issues
Pieces by stage
  • Published15
  • Scheduled4
  • Review3
  • Drafting3
  • Idea3
Requests answered by kind
  • You said we did347
  • Release note0
  • Tip post0
  • Beta invite44
  • Newsletter issue28
Requests answered in scheduled updates54

Also included

  • Update pipelineStage rules

Related templates