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Computer repair shop

Ivybridge Grove Computer Repair · Computer repair shop · Burlington, VT

Esme Garroway is the owner at Ivybridge Grove Computer Repair, a walk-in shop that fixes laptops, phones, tablets and game consoles, and she uses this to run every repair from drop-off to pickup on the day she promised.

Software and ITProjectsTimeline4 tables · 7 views · 2 forms · 1 dimension set · 1 drill-down · 1 digest · 1 notification · 1 stage rule set · 1 agent
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Bench timeline

Repairs
Aug 18, 2026Oct 10, 2026
Dell XPS 13, will not power on
iPhone 13, cracked screen
Ryzen tower, slow with pop-ups
MacBook Air, swollen battery
Galaxy Tab, will not charge
PS5, overheating and shutting off
ThinkPad T14, coffee spill
Office tower, failing drive
Pixel 7, battery drains by noon
HP Pavilion, slow boot and full disk
iPad mini, cracked glass
Gaming desktop, stutter and fan noise
MacBook Pro, liquid on the logic board
Dell Latitude, screen replacement

Tables

Repairs

30 sample rows · 17 columns

Every device on the bench: whose it is, what is wrong, who has it, what was quoted and the day it was promised back.

RepairTicketCustomerDeviceProblemTechnicianStage
Dell XPS 13, will not power onIG-26-101Wendell Abara-PruittLaptopWon't power onLorcan Adewale-StrandPicked up
iPhone 13, cracked screenIG-26-102Perpetua Quenby-AdeyemiPhoneCracked screenMaribel Thackeray-OseiPicked up
Ryzen tower, slow with pop-upsIG-26-103Thaddeus Okorafor-LundDesktopSlow or virusLorcan Adewale-StrandPicked up
Galaxy Tab, will not chargeIG-26-105Imelda Fontaine-ShapiroTabletBattery or chargingEsme GarrowayPicked up
MacBook Air, swollen batteryIG-26-104Evander Linthwaite-QuillLaptopBattery or chargingMaribel Thackeray-OseiPicked up
PS5, overheating and shutting offIG-26-106Jarvis Kellerman-OduyaGame consoleWon't power onLorcan Adewale-StrandPicked up
ThinkPad T14, coffee spillIG-26-107Philomena Vandergrift-NgLaptopWater damageMaribel Thackeray-OseiPicked up
Pixel 7, battery drains by noonIG-26-109Octavia Marchetti-BandaPhoneBattery or chargingEsme GarrowayPicked up
Office tower, failing driveIG-26-108Ansel Tavares-HollowayDesktopData recoveryLorcan Adewale-StrandPicked up
HP Pavilion, slow boot and full diskIG-26-110Leopold Riverstone-AchebeLaptopSlow or virusMaribel Thackeray-OseiPicked up
iPad mini, cracked glassIG-26-111Perpetua Quenby-AdeyemiTabletCracked screenLorcan Adewale-StrandPicked up
Gaming desktop, stutter and fan noiseIG-26-112Sunniva Baptiste-KowalDesktopSlow or virusEsme GarrowayPicked up

18 more rows

Customers

14 sample rows · 9 columns

The people and shops that bring devices in, how to reach them and what they have spent.

CustomerCustomer typeEmailText numberCustomer sinceRepairs
Ansel Tavares-HollowaySmall businessansel.tavares@cobalthollowmail.net(802) 555-0147Oct 5, 2019Office tower, failing drive, Dell Latitude, screen replacement, Family desktop, photos to back up
Cassius Ndlovu-ReinholtHouseholdcassius.ndlovu@cobalthollowmail.net(802) 555-0153Oct 5, 2022Dell Inspiron, flickering screen, Pixel Tablet, stuck in a boot loop
Evander Linthwaite-QuillStudentevander.linthwaite@cobalthollowmail.net(802) 555-0143Aug 5, 2025MacBook Air, swollen battery, Mac mini, will not boot after update
Ferdinand Oyelowo-MarshSmall businessferdinand.oyelowo@cobalthollowmail.net(802) 555-0151Oct 5, 2024Surface Pro 7, keyboard cover dead, iMac 2017, loud fan and slow drive
Imelda Fontaine-ShapiroHouseholdimelda.fontaine@cobalthollowmail.net(802) 555-0144Oct 5, 2021Galaxy Tab, will not charge, Chromebook, snapped hinge
Jarvis Kellerman-OduyaStudentjarvis.kellerman@cobalthollowmail.net(802) 555-0145Oct 5, 2025PS5, overheating and shutting off, Xbox Series X, jammed disc drive, ASUS laptop, soda on the keyboard
Leopold Riverstone-AchebeHouseholdleopold.riverstone@cobalthollowmail.net(802) 555-0149Oct 5, 2023HP Pavilion, slow boot and full disk, Lenovo IdeaPad, loose charging port
Octavia Marchetti-BandaHouseholdoctavia.marchetti@cobalthollowmail.net(802) 555-0148Feb 5, 2025Pixel 7, battery drains by noon, Galaxy S22, cracked screen and back
Perpetua Quenby-AdeyemiHouseholdperpetua.quenby@cobalthollowmail.net(802) 555-0141Oct 5, 2023iPhone 13, cracked screen, iPad mini, cracked glass
Philomena Vandergrift-NgSmall businessphilomena.vandergrift@cobalthollowmail.net(802) 555-0146Oct 5, 2022ThinkPad T14, coffee spill, MacBook Pro, liquid on the logic board
Sunniva Baptiste-KowalStudentsunniva.baptiste@cobalthollowmail.net(802) 555-0150Jan 5, 2026Gaming desktop, stutter and fan noise, Switch Lite, joystick drift
Tamsin Hollowell-DubeHouseholdtamsin.hollowell@cobalthollowmail.net(802) 555-0152Nov 5, 2025iPhone SE, dropped in the sink, HP Spectre, trackpad and battery

2 more rows

Parts orders

21 sample rows · 7 columns

The parts ordered for a repair: from whom, what they cost and the day they are due in.

PartRepairSupplierOrderedDue inCostStatus
Laptop motherboardDell XPS 13, will not power onRedwing ComponentsAug 20, 2026Aug 23, 2026$96Arrived
Phone screen assemblyiPhone 13, cracked screenBench DirectAug 23, 2026Aug 24, 2026$58Arrived
Laptop battery packMacBook Air, swollen batteryCoastline Parts SupplyAug 28, 2026Aug 31, 2026$62Arrived
Console cooling fanPS5, overheating and shutting offRedwing ComponentsSep 3, 2026Sep 6, 2026$28Arrived
Laptop keyboard assemblyThinkPad T14, coffee spillCoastline Parts SupplySep 6, 2026Sep 10, 2026$74Arrived
Replacement 2TB driveOffice tower, failing driveBench DirectSep 9, 2026Sep 12, 2026$89Arrived
Tablet glass digitizeriPad mini, cracked glassBench DirectSep 18, 2026Sep 20, 2026$54Arrived
Case fan pairGaming desktop, stutter and fan noiseCoastline Parts SupplySep 21, 2026Sep 23, 2026$38Arrived
Keyboard cover moduleSurface Pro 7, keyboard cover deadRedwing ComponentsSep 27, 2026Sep 30, 2026$51Arrived
Charging port flexiPhone SE, dropped in the sinkBench DirectSep 28, 2026Oct 1, 2026$24Arrived
Boot driveMac mini, will not boot after updateCoastline Parts SupplySep 29, 2026Oct 1, 2026$45Arrived
Hinge setChromebook, snapped hingeBench DirectSep 30, 2026Oct 2, 2026$29Arrived

9 more rows

Forms and booking

Log a drop-off

Form
Log a drop-offWhat the front counter fills in when a device is handed over.
What is the device and what is wrong with it? *
Whose device is it? *
What kind of device is it? *LaptopDesktopPhoneTabletGame console
Which problem fits best? *Won't power onCracked screenWater damageSlow or virusData recoveryBattery or chargingPorts or hinge
Which day did you promise it back? *
Put it on the bench

Start a repair

Form
Start a repairThe page on the shop's site where someone leaves contact details ahead of a visit.
What name should we put the repair under? *
Is this for home, school or a business?HouseholdStudentSmall business
Where should the written quote be emailed? *
Which number can we text when it is ready?
Send my details

Also included

  • Bench boardStage rules
  • Repair readyNotificationTells the front counter the moment a device passes testing so the customer gets a text.
  • Waiting on partsDigest
  • Repairs by device and stageDrill-down

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