IT helpdesk

Larchmont Park Helpdesk · IT helpdesk · Minneapolis, MN

Linnea Nakashima is the helpdesk lead at Larchmont Park Helpdesk, an internal IT helpdesk for a regional distribution company, and she uses this to answer every employee's request and close it the same week while employees see their own tickets in a portal.

Any business Customer serviceClient portals4 tables · 5 views · 1 form · 1 portal · 1 digest · 1 notification · 1 stage rule set · 1 agent

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Ticket board

Tickets

New4

Tablet will not scan pallet labelsIgnatius Ploughman-NairDock pallet-scan tablet

Teams calls echo in the conference roomDelphine Ambrose-Oyelaran—

Desktop beeps at startupLeopold Dankworth-MoonRemote operations desktop

Fingerprint reader stopped workingPhilippa Orsolya-BanksHR laptop for Philippa

In progress6

Warehouse desktop freezes on the pick screenAnselm Kowalczyk-ReidDock pick-screen desktop

Screen flickers on docking stationDelphine Ambrose-OyelaranOperations laptop in repair

VPN drops every twenty minutes at homeThaddeus Wirtanen-CruzRemote sales laptop

Battery drains in two hoursGiancarlo Ferreira-DunneSales laptop for Giancarlo

Slow shared drive when closing the monthOttoline Vasquez-Hendry—

1 more

Waiting on employee4

New hire needs shared drive accessPhilippa Orsolya-Banks—

Request second monitor for home deskLeopold Dankworth-Moon—

Need license for the design toolThaddeus Wirtanen-Cruz—

Warehouse wireless dead zone near dock 3Anselm Kowalczyk-Reid—

Resolved11

Laptop fan runs loud and the lid is hotRosalind Hatherleigh-ChoAccounting laptop for Rosalind

Locked out after phone changeGiancarlo Ferreira-Dunne—

Shared mailbox not receiving customer repliesMarguerite Zoellner-Pike—

Install the accounting add-in for spreadsheetsOttoline Vasquez-HendryMonth-end accounting laptop

Slide deck will not open after updateCornelius Fairbairn-TranMarketing laptop for Cornelius

6 more

Closed5

Reset password for the benefits portalSeraphina Quist-Okafor—

Printer on second floor prints blank pagesRosalind Hatherleigh-Cho—

Scanner gun asks for a new passwordIgnatius Ploughman-Nair—

Phishing email reported by a coworkerCornelius Fairbairn-Tran—

Email signature missing on new accountOttoline Vasquez-Hendry—

Tables

Tickets

30 sample rows · 14 columns

Every request an employee brings to the helpdesk, who has it and when it is due.

What is wrong	Employee	Device	Kind of request	How urgent	Where it stands	Opened on
Phishing email reported by a coworker	Cornelius Fairbairn-Tran	—	Email	Urgent	Closed	Sep 20, 2026
Reset password for the benefits portal	Seraphina Quist-Okafor	—	Password reset	Normal	Closed	Sep 21, 2026
Printer on second floor prints blank pages	Rosalind Hatherleigh-Cho	—	Printer	Normal	Closed	Sep 22, 2026
Badge reader does not open the dock door	Anselm Kowalczyk-Reid	—	Access request	Urgent	Resolved	Sep 25, 2026
Scanner gun asks for a new password	Ignatius Ploughman-Nair	—	Password reset	Normal	Closed	Sep 23, 2026
Install the accounting add-in for spreadsheets	Ottoline Vasquez-Hendry	Month-end accounting laptop	Software	Normal	Resolved	Sep 24, 2026
Locked out after phone change	Giancarlo Ferreira-Dunne	—	Password reset	High	Resolved	Sep 27, 2026
Email signature missing on new account	Ottoline Vasquez-Hendry	—	Email	Low	Closed	Sep 22, 2026
Laptop fan runs loud and the lid is hot	Rosalind Hatherleigh-Cho	Accounting laptop for Rosalind	Laptop	Normal	Resolved	Sep 26, 2026
Swap loaned laptop for a spare during repair	Marguerite Zoellner-Pike	Loaner laptop on the shelf	Laptop	High	Resolved	Sep 28, 2026
Shared mailbox not receiving customer replies	Marguerite Zoellner-Pike	—	Email	Urgent	Resolved	Sep 30, 2026
Warehouse wireless dead zone near dock 3	Anselm Kowalczyk-Reid	—	Network	Urgent	Waiting on employee	Sep 30, 2026

18 more rows

Employees

12 sample rows · 8 columns

The people at the company who ask the helpdesk for help.

Name	Department	Works from	Work email	Desk phone	Tickets
Anselm Kowalczyk-Reid	Warehouse	Warehouse	anselm.kowalczykreid@larchmontparkhelpdeskdesk.com	(612) 555-0153	Warehouse desktop freezes on the pick screen, Badge reader does not open the dock door, Warehouse wireless dead zone near dock 3
Cornelius Fairbairn-Tran	Marketing	Remote	cornelius.fairbairntran@larchmontparkhelpdeskdesk.com	(612) 555-0161	Slide deck will not open after update, Phishing email reported by a coworker
Delphine Ambrose-Oyelaran	Operations	Main office	delphine.ambroseoyelaran@larchmontparkhelpdeskdesk.com	(612) 555-0154	Screen flickers on docking station, Teams calls echo in the conference room, Password manager prompts every login
Giancarlo Ferreira-Dunne	Sales	Main office	giancarlo.ferreiradunne@larchmontparkhelpdeskdesk.com	(612) 555-0151	Locked out after phone change, Battery drains in two hours, Printer driver missing on new laptop
Ignatius Ploughman-Nair	Warehouse	Warehouse	ignatius.ploughmannair@larchmontparkhelpdeskdesk.com	(612) 555-0157	Tablet will not scan pallet labels, Scanner gun asks for a new password
Leopold Dankworth-Moon	Operations	Remote	leopold.dankworthmoon@larchmontparkhelpdeskdesk.com	(612) 555-0159	Request second monitor for home desk, Desktop beeps at startup
Marguerite Zoellner-Pike	Marketing	Main office	marguerite.zoellnerpike@larchmontparkhelpdeskdesk.com	(612) 555-0156	Shared mailbox not receiving customer replies, Swap loaned laptop for a spare during repair
Ottoline Vasquez-Hendry	Accounting	Main office	ottoline.vasquezhendry@larchmontparkhelpdeskdesk.com	(612) 555-0158	Install the accounting add-in for spreadsheets, Slow shared drive when closing the month, Email signature missing on new account
Philippa Orsolya-Banks	Human resources	Main office	philippa.orsolyabanks@larchmontparkhelpdeskdesk.com	(612) 555-0152	New hire needs shared drive access, Cannot send email to outside addresses, Fingerprint reader stopped working
Rosalind Hatherleigh-Cho	Accounting	Main office	rosalind.hatherleighcho@larchmontparkhelpdeskdesk.com	(612) 555-0150	Laptop fan runs loud and the lid is hot, Printer on second floor prints blank pages, Lost access to the payroll folder
Seraphina Quist-Okafor	Human resources	Main office	seraphina.quistokafor@larchmontparkhelpdeskdesk.com	(612) 555-0160	Reset password for the benefits portal, Add two interviewers to the hiring calendar
Thaddeus Wirtanen-Cruz	Sales	Remote	thaddeus.wirtanencruz@larchmontparkhelpdeskdesk.com	(612) 555-0155	VPN drops every twenty minutes at home, Need license for the design tool

Devices

12 sample rows · 6 columns

Every laptop, desktop, printer and tablet the helpdesk looks after, and who has it.

Device	Asset tag	Kind	Held by	Condition	Warranty ends
Month-end accounting laptop	LP-4395	Laptop	Ottoline Vasquez-Hendry	In use	Oct 20, 2026
Dock pick-screen desktop	DT-4117	Desktop	Anselm Kowalczyk-Reid	In use	Nov 14, 2026
Remote sales laptop	LP-4402	Laptop	Thaddeus Wirtanen-Cruz	In use	Dec 4, 2026
Marketing laptop for Cornelius	LP-4377	Laptop	Cornelius Fairbairn-Tran	In use	Dec 19, 2026
Sales laptop for Giancarlo	LP-4388	Laptop	Giancarlo Ferreira-Dunne	In use	Jan 8, 2027
Dock pallet-scan tablet	TB-4054	Tablet	Ignatius Ploughman-Nair	In use	Feb 2, 2027
Operations laptop in repair	LP-4430	Laptop	Delphine Ambrose-Oyelaran	In repair	Mar 4, 2027
Remote operations desktop	DT-4121	Desktop	Leopold Dankworth-Moon	In use	Apr 13, 2027
Accounting laptop for Rosalind	LP-4412	Laptop	Rosalind Hatherleigh-Cho	In use	May 3, 2027
Second-floor copier and printer	PR-4031	Printer	—	In use	Aug 1, 2027
HR laptop for Philippa	LP-4421	Laptop	Philippa Orsolya-Banks	In use	Sep 10, 2027
Loaner laptop on the shelf	LP-4440	Laptop	—	Spare	Nov 9, 2027

Forms and booking

Report a problem

Form

Report a problemThe page an employee fills in to ask the helpdesk for help.

What is going wrong? *

What kind of help do you need?Password resetLaptopEmailPrinterSoftwareNetworkAccess request

How badly is it stopping your work?LowNormalHighUrgent

Anything else the technician should know?

Send to the helpdesk

Also included

My helpdesk ticketsClient portal
Monday urgent ticketsDigest
Ticket boardStage rules
Urgent ticket alertNotificationTells the helpdesk lead the moment an urgent ticket is opened so someone is on it within the hour.

Content calendarGlenhallow Station Marketing Team5 tables · 6 views · 1 form · 1 digest · 1 notification · 1 row action · 1 agentAgents

Answer ReviewsBoard

How do I record a customer refund that was paid by card in QuickBooks Online?	Software how-to	Just right
Explain the difference between a 1099-NEC and a 1099-MISC for a landscaping client.	Tax rules	Just right
Draft a polite reminder to a client who has not sent October bank statements.	Client email	Just right
What payroll records does Oregon require us to keep, and for how long?	Payroll	Too long

Team chat styleFernhollow Bookkeeping3 tables · 5 views · 1 form · 1 dashboard · 1 digest · 2 agentsAgents

Board managementHazelmere Corners Board5 tables · 6 views · 1 form · 1 digest · 1 checklist · 1 notification · 1 stage rule set · 1 agentForms

Summer wrap-up blog post	GM-26-101	Blog post
Wrap-up email to loyalty members	GM-26-102	Email campaign
Trail photo contest Instagram posts	GM-26-103	Social posts
Sidewalk sale flyer	GM-26-104	Flyer or sign

Weekly client report summary	Live	—
Blog meta descriptions	Live	—
Social caption variants	Live	—
Brief-to-outline drafter	Live	—

RN-26-101	$165	$150
RN-26-102	$140	$150
RN-26-103	$60	$50
RN-26-104	$210	$150

MJ-3101	Forklift	Inspection
MJ-3102	Forklift	Inspection
MJ-3103	Forklift	Repair
MJ-3104	Delivery van	Inspection

CD-26-101	Conflict of interest statement	Serves on a bank advisory panel
CD-26-102	Fiduciary duty training	—
CD-26-103	Confidentiality agreement	—
CD-26-104	Conflict of interest statement	Owns a rental unit near the Fifth Street lot

Ticket board

Tables

Tickets

Employees

Devices

Forms and booking

Report a problem

Also included

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