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Mobile detailing

Northwick Springs Detailing · Mobile detailing · Bellingham, WA

Farah Whitcombe is the owner of Northwick Springs Detailing, a Bellingham mobile detailing van, and she uses this to answer each customer's text, quote or complaint with the help of an agent that reads her own request records, and to close every one by Friday.

AutomotiveCustomer serviceAgents4 tables · 6 views · 1 form · 1 dimension set · 1 digest · 1 notification · 1 stage rule set · 2 row actions · 1 agent
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Request board

Customer requests
New3
Quote for a full detail before the saleWillem Montrose-Haile2023 Kia Telluride, silver
Can you do a van interior on FridayKasimir Rutherglen-Mori2022 Ford Transit, white
Cancel the wash on the calendarQuentin Castellane-Moyo2018 Jeep Wrangler, green
Quoted4
Quote for odor treatment, smoker's carUlrich Castellane-Moyo2024 Rivian R1S, green
Ceramic coating on the new RivianUlrich Castellane-Moyo2024 Rivian R1S, green
Wax and wash for the MX-5 before the showThalia Hawkesworth-Lim2016 Mazda MX-5, red
Engine bay add-on for the F-250Orrin Rutherglen-Mori2012 Ford F-250, white
Waiting on customer4
Full detail on the WranglerQuentin Castellane-Moyo2018 Jeep Wrangler, green
Two-van fleet visit, date openKasimir Rutherglen-Mori2016 Ford Transit Connect, white
Headlight restoration on the CivicHalcyon Montrose-Haile2017 Honda Civic, white
Interior reset for the TellurideWillem Montrose-Haile2023 Kia Telluride, silver
Scheduled3
Pet hair and odor, SilveradoZuzana Rutherglen-Mori2015 Chevrolet Silverado, black
Full detail on the Volvo, SaturdayCorvin Wolverton-Sanchez2020 Volvo XC60, gray
Headlight restoration on the MX-5Thalia Hawkesworth-Lim2016 Mazda MX-5, red
Closed20
Quote for full detail before a road tripBrisa Castellane-Moyo2019 Subaru Outback, blue
Book the monthly maintenance washHalcyon Montrose-Haile2017 Honda Civic, white
Fleet van interior reset, two vansKasimir Rutherglen-Mori2022 Ford Transit, white
Cancel Saturday detail, out of townEmeric Hawkesworth-Lim2021 Toyota Tacoma, gray
Quote for ceramic coating on a new truckOrrin Rutherglen-Mori2012 Ford F-250, white
15 more

Tables

Customer requests

34 sample rows · 14 columns

Every question, quote, booking change and complaint from the first message to the day it is closed.

RequestCustomerVehicleWhat they askedServiceCame in byStatus
Quote for a full detail before the saleWillem Montrose-Haile2023 Kia Telluride, silverQuoteFull detailWeb formNew
Can you do a van interior on FridayKasimir Rutherglen-Mori2022 Ford Transit, whiteBook a detailInterior resetTextNew
Wax and wash for the MX-5 before the showThalia Hawkesworth-Lim2016 Mazda MX-5, redBook a detailExterior wash and waxTextQuoted
Cancel the wash on the calendarQuentin Castellane-Moyo2018 Jeep Wrangler, greenCancel—Phone callNew
Quote for odor treatment, smoker's carUlrich Castellane-Moyo2024 Rivian R1S, greenQuoteOdor treatmentEmailQuoted
Engine bay add-on for the F-250Orrin Rutherglen-Mori2012 Ford F-250, whiteAdd an extraFull detailEmailQuoted
Ceramic coating on the new RivianUlrich Castellane-Moyo2024 Rivian R1S, greenQuoteCeramic coatingWeb formQuoted
Headlight restoration on the CivicHalcyon Montrose-Haile2017 Honda Civic, whiteQuoteHeadlight restorationTextWaiting on customer
Headlight restoration on the MX-5Thalia Hawkesworth-Lim2016 Mazda MX-5, redBook a detailHeadlight restorationTextScheduled
Two-van fleet visit, date openKasimir Rutherglen-Mori2016 Ford Transit Connect, whiteQuoteFleet visitEmailWaiting on customer
Interior reset for the TellurideWillem Montrose-Haile2023 Kia Telluride, silverQuoteInterior resetWeb formWaiting on customer
Full detail on the WranglerQuentin Castellane-Moyo2018 Jeep Wrangler, greenQuoteFull detailWeb formWaiting on customer

22 more rows

Customers

16 sample rows · 10 columns

The people whose cars are detailed, with how to reach them, where the car is and every request they have made.

CustomerPhoneEmailService addressCustomer sincePlanVehicles
Brisa Castellane-Moyo(360) 555-0110brisa.castellane@harborlineinbox.net100 Marten Ledge Ct, Bellingham, WA 98225Apr 18, 2024Monthly maintenance2019 Subaru Outback, blue
Corvin Wolverton-Sanchez(360) 555-0119corvin.wolverton@harborlineinbox.net433 Hollin Brook Rd, Bellingham, WA 98228Nov 9, 2025Monthly maintenance2020 Volvo XC60, gray
Emeric Hawkesworth-Lim(360) 555-0111emeric.hawkesworth@harborlineinbox.net137 Hollin Brook Rd, Bellingham, WA 98226Jan 3, 2025Pay as you go2021 Toyota Tacoma, gray
Fenna Castellane-Moyo(360) 555-0120fenna.castellane@harborlineinbox.net470 Cobbler Spring Ln, Bellingham, WA 98229Dec 19, 2025Pay as you go2019 Audi A4, blue
Halcyon Montrose-Haile(360) 555-0112halcyon.montrose@harborlineinbox.net174 Cobbler Spring Ln, Bellingham, WA 98227Nov 4, 2024Monthly maintenance2017 Honda Civic, white
Idris Hawkesworth-Lim(360) 555-0121idris.hawkesworth@harborlineinbox.net507 Tarn Meadow Way, Bellingham, WA 98230Jan 28, 2026Pay as you go2014 Toyota Sienna, tan
Kasimir Rutherglen-Mori(360) 555-0113kasimir.rutherglen@harborlineinbox.net211 Tarn Meadow Way, Bellingham, WA 98228Jul 7, 2024Fleet account2022 Ford Transit, white, 2016 Ford Transit Connect, white
Linnea Montrose-Haile(360) 555-0122linnea.montrose@harborlineinbox.net544 Sallow Pier Dr, Bellingham, WA 98225Mar 9, 2026Monthly maintenance2022 Hyundai Ioniq 5, white
Nadezhda Wolverton-Sanchez(360) 555-0114nadezhda.wolverton@harborlineinbox.net248 Sallow Pier Dr, Bellingham, WA 98229Mar 24, 2025Monthly maintenance2020 Tesla Model 3, black
Orrin Rutherglen-Mori(360) 555-0123orrin.rutherglen@harborlineinbox.net581 Brackish Cove Ave, Bellingham, WA 98226Mar 29, 2026Fleet account2012 Ford F-250, white
Quentin Castellane-Moyo(360) 555-0115quentin.castellane@harborlineinbox.net285 Brackish Cove Ave, Bellingham, WA 98230Jun 12, 2025Pay as you go2018 Jeep Wrangler, green
Rhiannon Wolverton-Sanchez(360) 555-0124rhiannon.wolverton@harborlineinbox.net618 Larch Weir St, Bellingham, WA 98227Jun 7, 2026Pay as you go2021 Mini Cooper, yellow

4 more rows

Vehicles

18 sample rows · 4 columns

The cars, trucks and vans on the books and who owns each.

VehicleMake and modelSizeOwner
2012 Ford F-250, whiteFord F-250Truck or vanOrrin Rutherglen-Mori
2014 Toyota Sienna, tanToyota SiennaTruck or vanIdris Hawkesworth-Lim
2015 Chevrolet Silverado, blackChevrolet SilveradoTruck or vanZuzana Rutherglen-Mori
2016 Ford Transit Connect, whiteFord Transit ConnectTruck or vanKasimir Rutherglen-Mori
2016 Mazda MX-5, redMazda MX-5CompactThalia Hawkesworth-Lim
2017 Honda Civic, whiteHonda CivicCompactHalcyon Montrose-Haile
2018 Jeep Wrangler, greenJeep WranglerWagon or SUVQuentin Castellane-Moyo
2018 Lexus ES, pearlLexus ESSedanUlrich Castellane-Moyo
2019 Audi A4, blueAudi A4SedanFenna Castellane-Moyo
2019 Subaru Outback, blueSubaru OutbackWagon or SUVBrisa Castellane-Moyo
2020 Tesla Model 3, blackTesla Model 3SedanNadezhda Wolverton-Sanchez
2020 Volvo XC60, grayVolvo XC60Wagon or SUVCorvin Wolverton-Sanchez

6 more rows

Forms and booking

Ask for a detail

Form
Ask for a detailThe page on the van door and the website where a customer asks for a price, a booking or a change.
What would you like us to do? *A short line, like Quote for a full detail.
Which name is the booking under? *
Which vehicle is it for?
What kind of request is it? *QuoteBook a detailRescheduleCancelRedo after a complaintAdd an extraBilling question
Send to Farah's crew

Also included

  • Request boardStage rules
  • Waiting on a yesDigest
  • New requestNotificationTells the scheduler the moment a customer sends a request so it gets an answer the same day.
  • Draft a replyRow action
  • Write the quoteRow action

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