Theater company
Orchardine Hollow Players · Theater company · Hudson, NY
Winona Escobedo is the managing director at Orchardine Hollow Players, a community theater company, and uses this to answer every patron who writes the box office and close each request within seven days, with an assistant on hand for the numbers.
NonprofitCustomer serviceAgents4 tables · 7 views · 1 form · 1 digest · 1 notification · 1 row action · 1 agent
Use this templateRequest board
Patron requestsNew6
Exchange for Earnest opening nightOHP-26-126Isolde Fenwick-Amadi
Refund for a lapsed gift voucherOHP-26-127Emeka Dalrymple
Wheelchair space for the cabaretOHP-26-128Lavinia Thorngate
Volunteer shift swapOHP-26-129Mortimer Szczepanski-Boyd
Receipt for matching giftOHP-26-130Benedikt Tallowfield
1 moreIn progress4
Seats for a school field tripOHP-26-116Mortimer Szczepanski-Boyd
Refund request for a snowed-out nightOHP-26-117Thaddeus Marlowe-Ostrander
Aisle seat swap for the carolOHP-26-118Henrietta Quarrington-Sy
Donation receipt for the cabaret sponsorOHP-26-119Juniper Castellanos-Moore
Waiting on patron6
Exchange for the carol in the roundOHP-26-120Fenella Okonkwo-Reyes
Group of eight for the carolOHP-26-121Calliope Nwosu-Hart
Refund for unused ticketsOHP-26-122Konstantin Aldous-Peng
Lost umbrella from the lobbyOHP-26-123Lavinia Thorngate
Hearing loop seats for the cabaretOHP-26-124Rosalind Yellowhorn-Pryce
1 moreResolved15
Exchange two tickets for SaturdayOHP-26-101Isolde Fenwick-Amadi
Refund for a cancelled nightOHP-26-102Calliope Nwosu-Hart
Wheelchair space for opening nightOHP-26-103Benedikt Tallowfield
Group booking for the book clubOHP-26-104Rosalind Yellowhorn-Pryce
Lost scarf after the Thursday showOHP-26-105Emeka Dalrymple
10 moreTables
Patron requests
31 sample rows · 14 columnsEvery question, refund, exchange and favor a patron sends the box office, from first message to the day it is closed.
| Request | Request number | Patron | Production | Kind of request | Where it stands | Asked on |
|---|---|---|---|---|---|---|
| Refund for a lapsed gift voucher | OHP-26-127 | Emeka Dalrymple | Our Town After Dark | Refund | New | Oct 5, 2026 |
| Volunteer shift swap | OHP-26-129 | Mortimer Szczepanski-Boyd | Winter Cabaret Night | Volunteer question | New | Oct 5, 2026 |
| Group of twelve for Earnest | OHP-26-131 | Fenella Okonkwo-Reyes | The Importance of Being Earnest | Group booking | New | Oct 5, 2026 |
| Exchange for Earnest opening night | OHP-26-126 | Isolde Fenwick-Amadi | The Importance of Being Earnest | Ticket exchange | New | Oct 4, 2026 |
| Wheelchair space for the cabaret | OHP-26-128 | Lavinia Thorngate | Winter Cabaret Night | Accessibility seating | New | Oct 4, 2026 |
| Receipt for matching gift | OHP-26-130 | Benedikt Tallowfield | A Christmas Carol in the Round | Donation receipt | New | Oct 3, 2026 |
| Aisle seat swap for the carol | OHP-26-118 | Henrietta Quarrington-Sy | A Christmas Carol in the Round | Accessibility seating | In progress | Oct 2, 2026 |
| Seats for a school field trip | OHP-26-116 | Mortimer Szczepanski-Boyd | Spring Youth Showcase | Group booking | In progress | Oct 1, 2026 |
| Donation receipt for the cabaret sponsor | OHP-26-119 | Juniper Castellanos-Moore | Winter Cabaret Night | Donation receipt | In progress | Oct 1, 2026 |
| Hearing loop seats for the cabaret | OHP-26-124 | Rosalind Yellowhorn-Pryce | Winter Cabaret Night | Accessibility seating | Waiting on patron | Oct 1, 2026 |
| Refund request for a snowed-out night | OHP-26-117 | Thaddeus Marlowe-Ostrander | Our Town After Dark | Refund | In progress | Sep 30, 2026 |
| Lost umbrella from the lobby | OHP-26-123 | Lavinia Thorngate | Our Town After Dark | Lost property | Waiting on patron | Sep 30, 2026 |
19 more rows
Patrons
14 sample rows · 8 columnsThe people who buy, give, volunteer or write in, with how they are connected to the company.
| Patron | Mobile | Membership | Seating needs | Requests | |
|---|---|---|---|---|---|
| Benedikt Tallowfield | benedikt.tallowfield@catskillpostbox.org | (518) 555-0111 | Donor | Wheelchair space | Wheelchair space for opening night, Donation receipt for the fall appeal, Receipt for matching gift |
| Calliope Nwosu-Hart | calliope.nwosu@claverackdesk.com | (518) 555-0112 | Single-ticket buyer | None | Refund for a cancelled night, Group of eight for the carol |
| Emeka Dalrymple | emeka.dalrymple@claverackdesk.com | (518) 555-0115 | Single-ticket buyer | None | Lost scarf after the Thursday show, Refund for a lapsed gift voucher |
| Fenella Okonkwo-Reyes | fenella.okonkwo@hudsonvalleymailbox.net | (518) 555-0116 | Subscriber | None | Gift certificate for a neighbor, Exchange for the carol in the round, Group of twelve for Earnest |
| Gideon Mapleton-Ruiz | gideon.mapleton@catskillpostbox.org | (518) 555-0117 | Volunteer | None | Volunteer ushering question |
| Henrietta Quarrington-Sy | henrietta.quarrington@claverackdesk.com | (518) 555-0118 | Single-ticket buyer | Aisle seat | Refund for a double charge, Aisle seat swap for the carol |
| Ignatius Pennywhistle-Okoro | ignatius.pennywhistle@hudsonvalleymailbox.net | (518) 555-0119 | Subscriber | Hearing loop | Hearing loop headset for matinee, Program ad artwork |
| Isolde Fenwick-Amadi | isolde.fenwick@hudsonvalleymailbox.net | (518) 555-0110 | Subscriber | None | Exchange two tickets for Saturday, Exchange for Earnest opening night |
| Juniper Castellanos-Moore | juniper.castellanos@catskillpostbox.org | (518) 555-0120 | Donor | None | Program ad correction, Donation receipt for the cabaret sponsor |
| Konstantin Aldous-Peng | konstantin.aldous@claverackdesk.com | (518) 555-0121 | Single-ticket buyer | None | Exchange tickets for Winter Cabaret, Refund for unused tickets |
| Lavinia Thorngate | lavinia.thorngate@hudsonvalleymailbox.net | (518) 555-0122 | Subscriber | Wheelchair space | Refund after a schedule clash, Lost umbrella from the lobby, Wheelchair space for the cabaret |
| Mortimer Szczepanski-Boyd | mortimer.szczepanski@catskillpostbox.org | (518) 555-0123 | Volunteer | None | Seats for a school field trip, Volunteer shift swap |
2 more rows
Productions
6 sample rows · 9 columnsThe plays and shows on the season, with where and when they run.
| Production | Venue | Season | Opens | Closes | Ticket price | Requests |
|---|---|---|---|---|---|---|
| The Cherry Orchard Revisited | Main stage | Fall | Aug 24, 2026 | Sep 7, 2026 | $22 | Refund for a cancelled night, Donation receipt for the fall appeal, Refund for a double charge |
| Our Town After Dark | Main stage | Fall | Sep 15, 2026 | Sep 29, 2026 | $22 | Exchange two tickets for Saturday, Wheelchair space for opening night, Group booking for the book club, Lost scarf after the Thursday show, Subscription seats moved to Fridays, Program ad correction, Hearing loop headset for matinee, Volunteer ushering question, Gift certificate for a neighbor, Refund after a schedule clash, Refund request for a snowed-out night, Refund for unused tickets, Lost umbrella from the lobby, Refund for a lapsed gift voucher |
| Winter Cabaret Night | Studio Loft | Winter | Oct 14, 2026 | Oct 28, 2026 | $30 | Exchange tickets for Winter Cabaret, Program ad for the cabaret, Donation receipt for the cabaret sponsor, Hearing loop seats for the cabaret, Wheelchair space for the cabaret, Volunteer shift swap |
| A Christmas Carol in the Round | Main stage | Winter | Nov 14, 2026 | Dec 5, 2026 | $26 | Aisle seat swap for the carol, Exchange for the carol in the round, Group of eight for the carol, Program ad artwork, Receipt for matching gift |
| Spring Youth Showcase | Grange Hall | Spring | Jan 23, 2027 | Jan 31, 2027 | $12 | Seats for a school field trip |
| The Importance of Being Earnest | Main stage | Spring | Mar 4, 2027 | Mar 25, 2027 | $24 | Exchange for Earnest opening night, Group of twelve for Earnest |
Views
Answers due
Patron requestsOctober 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1Refund after a schedule clash
2Gift certificate for a neighbor
3Exchange tickets for Winter Cabaret
4Program ad for the cabaretExchange for the carol in the round
5Refund for unused tickets
6Group of eight for the carolProgram ad artwork
7Refund request for a snowed-out nightLost umbrella from the lobby
8Seats for a school field tripDonation receipt for the cabaret sponsor+1
9Aisle seat swap for the carol
10Receipt for matching gift
11Exchange for Earnest opening nightWheelchair space for the cabaret
12Refund for a lapsed gift voucherVolunteer shift swap+1
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Forms and booking
Log a patron request
FormLog a patron requestWhat the box office fills in when a patron calls, writes or stops at the window.
What is the patron asking for? *
Which patron is it? *
What kind of request is it?Ticket exchangeRefundAccessibility seatingGroup bookingLost propertyDonation receiptProgram adVolunteer question
Which production is it about?
How much money is involved, if any?
What day will you answer by?
What did they say?
Add to the listAlso included
- Requests waiting on patronsDigest
- New requestNotificationTells the managing director the moment a patron request is logged so it gets an owner that day.
- Draft a replyRow action
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