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SaaS company

Plumbline Scheduling · SaaS company · San Francisco, CA

Elena Voss leads support at Plumbline Scheduling, a booking tool for small clinics and studios, and she uses this to triage every ticket, tie it to the customer account that sent it, and ask the agent which accounts are drifting toward cancelling before their renewal.

Software and ITCustomer serviceAgents3 tables · 5 views · 1 form · 1 dimension set · 1 digest · 1 notification · 1 row action · 1 agent
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All tickets

Tickets
SubjectTicket numberAccountRequesterRequester emailChannelCategory
Change the sender name on reminder emailsSUP-4117Ironbridge Auto DetailingGwendolyn Sato-Beaumontgwendolyn@ironbridgedetailing.netEmailHow-to
Connect the calendar to our video toolSUP-4112Copperwood Hair StudioThaddeus Rennickthaddeus@copperwoodhair.netIn-appIntegration
How do I block off a vacation week?SUP-4107Alderglen Tutoring CenterBettina Rosewell-Fadiyabettina@alderglentutoring.netChatHow-to
Cannot move a recurring class to a new roomSUP-4102Foxhollow Pilates StudioOdalys Petrakisodalys@foxhollowpilates.netChatHow-to
Staff cannot see the next day's schedule on their phonesSUP-4108Pinecrest Barbers CollectiveCornelius Abaracornelius@pinecrestbarbers.netPhoneScheduling bug
Two clients double-booked at 3 PMSUP-4113Fennimore Massage TherapyBeatrix Moorcroft-Ekwuemebeatrix@fennimoremassage.netPhoneScheduling bug
Reminder texts are sending twiceSUP-4101Ironbridge Auto DetailingMirella Okonjomirella@ironbridgedetailing.netEmailScheduling bug
Booking page shows the wrong time zoneSUP-4106Larkmoor Veterinary GroupIngrid Valcourt-Mensahingrid@larkmoorvets.netPhoneScheduling bug
Card was charged after we asked to downgradeSUP-4110Quillfeather Driving SchoolWendell Faraday-Nkosiwendell@quillfeatherdriving.netEmailBilling
Calendar sync with our phone drops every nightSUP-4103Kestrel Hill DentalHollis Trevino-Brighthollis@kestrelhilldental.netEmailIntegration
Booking page loads slowly on phonesSUP-4115Kestrel Hill DentalRosamund Achterberg-Lanerosamund@kestrelhilldental.netChatOutage
Add a new staff member without paying for a seatSUP-4119Larkmoor Veterinary GroupAnnika Brennagh-Oseiannika@larkmoorvets.netEmailBilling

20 more rows

Tables

Tickets

32 sample rows · 17 columns

Every support request from a customer account, from the moment it lands to resolved, with how the customer felt about it.

SubjectTicket numberAccountRequesterRequester emailChannelCategory
Change the sender name on reminder emailsSUP-4117Ironbridge Auto DetailingGwendolyn Sato-Beaumontgwendolyn@ironbridgedetailing.netEmailHow-to
Connect the calendar to our video toolSUP-4112Copperwood Hair StudioThaddeus Rennickthaddeus@copperwoodhair.netIn-appIntegration
How do I block off a vacation week?SUP-4107Alderglen Tutoring CenterBettina Rosewell-Fadiyabettina@alderglentutoring.netChatHow-to
Cannot move a recurring class to a new roomSUP-4102Foxhollow Pilates StudioOdalys Petrakisodalys@foxhollowpilates.netChatHow-to
Staff cannot see the next day's schedule on their phonesSUP-4108Pinecrest Barbers CollectiveCornelius Abaracornelius@pinecrestbarbers.netPhoneScheduling bug
Two clients double-booked at 3 PMSUP-4113Fennimore Massage TherapyBeatrix Moorcroft-Ekwuemebeatrix@fennimoremassage.netPhoneScheduling bug
Reminder texts are sending twiceSUP-4101Ironbridge Auto DetailingMirella Okonjomirella@ironbridgedetailing.netEmailScheduling bug
Booking page shows the wrong time zoneSUP-4106Larkmoor Veterinary GroupIngrid Valcourt-Mensahingrid@larkmoorvets.netPhoneScheduling bug
Card was charged after we asked to downgradeSUP-4110Quillfeather Driving SchoolWendell Faraday-Nkosiwendell@quillfeatherdriving.netEmailBilling
Calendar sync with our phone drops every nightSUP-4103Kestrel Hill DentalHollis Trevino-Brighthollis@kestrelhilldental.netEmailIntegration
Booking page loads slowly on phonesSUP-4115Kestrel Hill DentalRosamund Achterberg-Lanerosamund@kestrelhilldental.netChatOutage
Add a new staff member without paying for a seatSUP-4119Larkmoor Veterinary GroupAnnika Brennagh-Oseiannika@larkmoorvets.netEmailBilling

20 more rows

Accounts

12 sample rows · 11 columns

The businesses that pay for the scheduling product: plan, monthly revenue, renewal date and how healthy the relationship is.

CompanyPlanMonthly revenueSeatsHealthRenews onCustomer since
Quillfeather Driving SchoolTeam$51014At riskOct 16, 2026Oct 5, 2024
Ironbridge Auto DetailingTeam$3609At riskOct 23, 2026Oct 5, 2024
Pinecrest Barbers CollectiveStarter$1296At riskOct 30, 2026Oct 5, 2025
Marrowgate ChiropracticBusiness$96026At riskNov 6, 2026Oct 5, 2023
Kestrel Hill DentalTeam$48012WatchNov 14, 2026Oct 5, 2024
Fennimore Massage TherapyStarter$793WatchDec 2, 2026Oct 5, 2025
Larkmoor Veterinary GroupEnterprise$3,20085WatchDec 19, 2026Oct 5, 2022
Foxhollow Pilates StudioBusiness$84022HealthyMar 4, 2027Oct 5, 2023
Copperwood Hair StudioTeam$42011HealthyApr 13, 2027Oct 5, 2024
Brightwater Physical TherapyBusiness$1,19034HealthyMay 3, 2027Oct 5, 2023
Tidewater Language SchoolEnterprise$2,75070HealthyJun 22, 2027Oct 5, 2021
Alderglen Tutoring CenterStarter$994HealthyAug 1, 2027Oct 5, 2025

Forms and booking

Contact support

Form
Contact supportThe help page inside the product where a customer's staff describe a problem.
In a few words, what is going wrong? *
Which business are you with? *
What is your name?
What email should we reply to?
What is it about? *Scheduling bugBillingIntegrationHow-toFeature requestOutage
Send to support

Also included

  • Waiting for triageDigest
  • New ticketNotificationTells the support lead the moment a ticket lands so triage starts within the hour.
  • Check churn riskRow action

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