Hardware store
Silverbirch Harbor Hardware · Hardware store · Anacortes, WA
Dorota Ashdown is the store manager at Silverbirch Harbor Hardware, a family hardware store on the Washington coast. Here she takes each new customer from first contact to a booked consult and a first special order.
RetailIntakeBookings4 tables · 4 views · 1 form · 3 dimension sets · 1 booking page · 1 dashboard · 1 digest · 1 notification · 1 agent
Use this templateCustomers
Customers| Name | Phone | Neighborhood | How they found us | First contact | Where they are | |
|---|---|---|---|---|---|---|
| Cornelius Wetherby | +1 360 555 0131 | cornelius.wetherby@harborhomeowners.org | Harbor Heights | Referral | Oct 1, 2026 | New inquiry |
| Ysolde Brackenridge-Tan | +1 360 555 0132 | ysolde.brackenridge@harborhomeowners.org | Lantern Bay | Walk-in counter | Sep 30, 2026 | New inquiry |
| Dashiell Parkhurst-Imai | +1 360 555 0133 | dashiell.parkhurst@harborhomeowners.org | Old Ferry Row | Website form | Sep 29, 2026 | New inquiry |
| Zelda Hartnell-Quist | +1 360 555 0114 | zelda.hartnell@harborhomeowners.org | Lantern Bay | Website form | Sep 25, 2026 | First order placed |
| Anselm Dragomirov | +1 360 555 0118 | anselm.dragomirov@harborhomeowners.org | Cliffside | Phone call | Sep 24, 2026 | First order placed |
| Rhiannon Aldercott | +1 360 555 0122 | rhiannon.aldercott@harborhomeowners.org | Cliffside | Website form | Sep 23, 2026 | Consult booked |
| Lucinda Moorcroft-Adeyemi | +1 360 555 0126 | lucinda.moorcroft@harborhomeowners.org | Cliffside | Phone call | Sep 23, 2026 | Consult booked |
| Evander Marchetti-Ng | +1 360 555 0123 | evander.marchetti@harborhomeowners.org | Harbor Heights | Referral | Sep 22, 2026 | Consult booked |
| Casimir Yamamoto-Fox | +1 360 555 0127 | casimir.yamamoto@harborhomeowners.org | Harbor Heights | Website form | Sep 22, 2026 | Consult booked |
| Zephaniah Corbeau-Idowu | +1 360 555 0128 | zephaniah.corbeau@harborhomeowners.org | Lantern Bay | Walk-in counter | Sep 22, 2026 | New inquiry |
| Ludovic Stenmark | +1 360 555 0129 | ludovic.stenmark@harborhomeowners.org | Old Ferry Row | Phone call | Sep 22, 2026 | New inquiry |
| Anneliese Ogunbanjo | +1 360 555 0130 | anneliese.ogunbanjo@harborhomeowners.org | Cliffside | Website form | Sep 22, 2026 | New inquiry |
12 more rows
Tables
Customers
24 sample rows · 11 columnsEveryone who has asked the counter about a special order, from first contact to first order.
| Name | Phone | Neighborhood | How they found us | First contact | Where they are | |
|---|---|---|---|---|---|---|
| Cornelius Wetherby | +1 360 555 0131 | cornelius.wetherby@harborhomeowners.org | Harbor Heights | Referral | Oct 1, 2026 | New inquiry |
| Ysolde Brackenridge-Tan | +1 360 555 0132 | ysolde.brackenridge@harborhomeowners.org | Lantern Bay | Walk-in counter | Sep 30, 2026 | New inquiry |
| Dashiell Parkhurst-Imai | +1 360 555 0133 | dashiell.parkhurst@harborhomeowners.org | Old Ferry Row | Website form | Sep 29, 2026 | New inquiry |
| Zelda Hartnell-Quist | +1 360 555 0114 | zelda.hartnell@harborhomeowners.org | Lantern Bay | Website form | Sep 25, 2026 | First order placed |
| Anselm Dragomirov | +1 360 555 0118 | anselm.dragomirov@harborhomeowners.org | Cliffside | Phone call | Sep 24, 2026 | First order placed |
| Rhiannon Aldercott | +1 360 555 0122 | rhiannon.aldercott@harborhomeowners.org | Cliffside | Website form | Sep 23, 2026 | Consult booked |
| Lucinda Moorcroft-Adeyemi | +1 360 555 0126 | lucinda.moorcroft@harborhomeowners.org | Cliffside | Phone call | Sep 23, 2026 | Consult booked |
| Evander Marchetti-Ng | +1 360 555 0123 | evander.marchetti@harborhomeowners.org | Harbor Heights | Referral | Sep 22, 2026 | Consult booked |
| Casimir Yamamoto-Fox | +1 360 555 0127 | casimir.yamamoto@harborhomeowners.org | Harbor Heights | Website form | Sep 22, 2026 | Consult booked |
| Zephaniah Corbeau-Idowu | +1 360 555 0128 | zephaniah.corbeau@harborhomeowners.org | Lantern Bay | Walk-in counter | Sep 22, 2026 | New inquiry |
| Ludovic Stenmark | +1 360 555 0129 | ludovic.stenmark@harborhomeowners.org | Old Ferry Row | Phone call | Sep 22, 2026 | New inquiry |
| Anneliese Ogunbanjo | +1 360 555 0130 | anneliese.ogunbanjo@harborhomeowners.org | Cliffside | Website form | Sep 22, 2026 | New inquiry |
12 more rows
Consults
21 sample rows · 8 columnsShort visits at the special order desk where a customer plans what to order.
| Consult | Customer | What it is about | Start | Minutes | Status | Handled by |
|---|---|---|---|---|---|---|
| Henrietta Maddalena-Roark - Tool rental and advice | Henrietta Maddalena-Roark | Tool rental and advice | Oct 7, 4:30 PM | 45 | Booked | Lachlan Everhart-Moy |
| Hendrik Valcourt-Mbeki - Special order planning | Hendrik Valcourt-Mbeki | Special order planning | Oct 8, 6:00 PM | 45 | Booked | Nadia Quispe-Whitlock |
| Rhiannon Aldercott - Paint colour match | Rhiannon Aldercott | Paint colour match | Oct 9, 10:00 PM | 45 | Booked | Dorota Ashdown |
| Evander Marchetti-Ng - Door and cabinet hardware | Evander Marchetti-Ng | Door and cabinet hardware | Oct 12, 5:30 PM | 45 | Booked | Lachlan Everhart-Moy |
| Brigid Hallvarsen-Pike - Plumbing repair parts | Brigid Hallvarsen-Pike | Plumbing repair parts | Oct 13, 8:00 PM | 45 | Booked | Nadia Quispe-Whitlock |
| Lorcan Ostrowski-Fenn - Lumber cut list | Lorcan Ostrowski-Fenn | Lumber cut list | Oct 15, 4:00 PM | 45 | Booked | Dorota Ashdown |
Special orders
12 sample rows · 11 columnsItems ordered in for a customer, from the deposit to the day they pick it up.
| Special order | Customer | Kind of item | Supplier | Quoted price | Deposit taken | Ordered |
|---|---|---|---|---|---|---|
| Hartnell-Quist - Pocket door kit and pulls | Zelda Hartnell-Quist | Door hardware | Harlow and Pine Hardware Supply | $530 | $175 | Oct 2, 2026 |
| Dragomirov - Interior paint, whole-house colour match | Anselm Dragomirov | Paint and stain | Pilchuck Coatings | $356 | $90 | Oct 1, 2026 |
| Ashdene-Okafor - Four custom window screens | Torquil Ashdene-Okafor | Window screens | Skagit Screen Works | $268 | $100 | Sep 30, 2026 |
| Tallmadge - Cedar fence boards, full cut list | Ingeborg Tallmadge | Lumber and millwork | Sound Cedar Mill | $912 | $300 | Sep 29, 2026 |
| Falkenrath-Obi - Dock lighting set for the boathouse | Bronwyn Falkenrath-Obi | Lighting | Lumen Dock Lighting | $585 | $200 | Sep 25, 2026 |
| Abernathy-Lowe - Utility sink, faucet and drain kit | Fenwick Abernathy-Lowe | Plumbing fixtures | Cascadia Fixtures Wholesale | $438 | $150 | Sep 24, 2026 |
| Okonkwo-Reyes - Freestanding tub filler and valve | Caspian Okonkwo-Reyes | Plumbing fixtures | Cascadia Fixtures Wholesale | $1,185 | $400 | Sep 22, 2026 |
| Zielinski-Hart - Tile saw and blade set | Leopold Zielinski-Hart | Tools | Ironcast Tool Distributing | $649 | $200 | Sep 17, 2026 |
| Vandermeer - Six pendant lights for the kitchen island | Marisol Vandermeer | Lighting | Lumen Dock Lighting | $744 | $250 | Sep 14, 2026 |
| Kelderman-Lund - Stair tread blanks in red oak | Marit Kelderman-Lund | Lumber and millwork | Sound Cedar Mill | $1,260 | $420 | Sep 3, 2026 |
| Ashdene-Okafor - Exterior deck stain, eight gallons, custom colour | Torquil Ashdene-Okafor | Paint and stain | Pilchuck Coatings | $392 | $100 | Aug 28, 2026 |
| Tallmadge - Matte black entry set and four passage levers | Ingeborg Tallmadge | Door hardware | Harlow and Pine Hardware Supply | $486 | $150 | Aug 18, 2026 |
Also included
- Booked consults this weekDigest
- Consult tomorrowNotificationTells the desk a day ahead who is coming in to plan an order.
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