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Social media agency

Velvetmoor Gate Social · Social media agency · Savannah, GA

Ilse Marchetti is the community lead at Velvetmoor Gate Social, a social media agency in Savannah, and she uses it to answer each client ask and finish it before Friday, asking a built-in helper about the open work as she goes.

Agencies and creativeCustomer serviceAgents4 tables · 6 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 stage rule set · 1 row action · 1 agent
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Request board

Client requests
New4
Release party event page copyFernlight Brewing CompanyPost revision
Pause ads over the holiday weekIronspire Climbing GymAd budget change
Budget for the sale launchLumen & Loom FabricsAd budget change
Where is the third quarter reportLumen & Loom FabricsReport question
In progress6
Add the Black Friday push to the calendarCedar & Cobalt OutfittersContent calendar change
Add the new owner to the pagePennywhistle Toy ShopAccount access
Cut the listing ad budgetSummit Ridge Realty GroupAd budget change
Consent wording on the before and after postTidewater Dental StudioPost revision
Beginner night promo ideasIronspire Climbing GymNew campaign idea
1 more
Waiting on client5
Move the vaccine reminder postNorthgate Veterinary ClinicContent calendar change
Card charged twice in SeptemberPennywhistle Toy ShopBilling question
Retainer renewal dateTidewater Dental StudioBilling question
Front desk login is locked outTidewater Dental StudioAccount access
Add the comp night to the calendarIronspire Climbing GymContent calendar change
Resolved15
Fix the croissant giveaway captionHollowbrook BakeryPost revision
Autumn menu launch ideasHollowbrook BakeryNew campaign idea
Why reach fell on the bakery pageHollowbrook BakeryReport question
Swap the hero photo on the tent postCedar & Cobalt OutfittersPost revision
Raise ad budget for the sale weekendCedar & Cobalt OutfittersAd budget change
10 more

Tables

Client requests

30 sample rows · 16 columns

Every ask a client sends the agency, with who sent it, what kind it is, who owns the answer and when it was closed.

RequestClientKindOwnerAsked byAsker emailCame by
Budget for the sale launchLumen & Loom FabricsAd budget change—Genevieve Underhill-Chaudhrygenevieve.underhillchaudhry@brandmailbox-clients.netSlack
Where is the third quarter reportLumen & Loom FabricsReport question—Hugo Draycott-Mwangihugo.draycottmwangi@brandmailbox-clients.netEmail
Pause ads over the holiday weekIronspire Climbing GymAd budget change—Barnaby Fairbairn-Ortizbarnaby.fairbairnortiz@brandmailbox-clients.netEmail
Release party event page copyFernlight Brewing CompanyPost revision—Marisol Brightmore-Nkosimarisol.brightmorenkosi@brandmailbox-clients.netSlack
Fabric drop carousel orderLumen & Loom FabricsPost revisionMathilde Cavendish-ObiReginald Gallagher-Tranreginald.gallaghertran@brandmailbox-clients.netClient portal
Beginner night promo ideasIronspire Climbing GymNew campaign ideaFidelio Armitage-SokolovPerpetua Mbeki-Lundgrenperpetua.mbekilundgren@brandmailbox-clients.netClient portal
Consent wording on the before and after postTidewater Dental StudioPost revisionDahlia Nwosu-EriksenFitzroy Lockridge-Parkfitzroy.lockridgepark@brandmailbox-clients.netPhone
Cut the listing ad budgetSummit Ridge Realty GroupAd budget changeKenji Alvarsson-PruittWinifred Wetherell-Satowinifred.wetherellsato@brandmailbox-clients.netEmail
Add the comp night to the calendarIronspire Climbing GymContent calendar changeFidelio Armitage-SokolovClementine Thackwell-Boatengclementine.thackwellboateng@brandmailbox-clients.netSlack
Add the new owner to the pagePennywhistle Toy ShopAccount accessDahlia Nwosu-EriksenSeraphine Halloran-Vuseraphine.halloranvu@brandmailbox-clients.netEmail
Front desk login is locked outTidewater Dental StudioAccount accessDahlia Nwosu-EriksenIgnatius Pennington-Zhouignatius.penningtonzhou@brandmailbox-clients.netPhone
Add the Black Friday push to the calendarCedar & Cobalt OutfittersContent calendar changeKenji Alvarsson-PruittCaspian Kettering-Mensahcaspian.ketteringmensah@brandmailbox-clients.netClient portal

18 more rows

Clients

10 sample rows · 7 columns

The brands the agency runs social media for, with the plan they pay for and every request they have sent.

ClientPlanMonthly retainerRequests
Cedar & Cobalt OutfittersFull service$4,800Swap the hero photo on the tent post, Raise ad budget for the sale weekend, Add the Black Friday push to the calendar
Fernlight Brewing CompanyGrowth$2,600Release party event page copy, Taproom winter hours on the calendar, Question about the follower numbers
Hollowbrook BakeryGrowth$2,400Fix the croissant giveaway caption, Autumn menu launch ideas, Why reach fell on the bakery page
Ironspire Climbing GymStarter$1,300Beginner night promo ideas, Pause ads over the holiday week, Add the comp night to the calendar
Lumen & Loom FabricsFull service$3,900Fabric drop carousel order, Budget for the sale launch, Where is the third quarter report
Marisol Yoga CollectiveStarter$1,200Update the teacher bio on the pinned post, Invoice shows an extra month, New studio manager needs scheduler access
Northgate Veterinary ClinicGrowth$2,200Adoption day campaign ideas, Move the vaccine reminder post, Explain the engagement dip in the report
Pennywhistle Toy ShopStarter$1,400Holiday catalog carousel changes, Card charged twice in September, Add the new owner to the page
Summit Ridge Realty GroupFull service$5,200Open house reel needs a new first frame, Cut the listing ad budget, Spring market campaign ideas
Tidewater Dental StudioGrowth$2,000Consent wording on the before and after post, Retainer renewal date, Front desk login is locked out

Request kinds

7 sample rows · 2 columns

The kinds of ask the agency handles, with the hours each usually takes.

KindUsual hours
Post revision1.5
New campaign idea4
Report question1
Ad budget change2
Billing question0.5
Account access0.5
Content calendar change2

Forms and booking

Send a request

Form
Send a requestThe page where a client tells the agency what they need changed, answered or planned.
What do you need from us? *
Which brand are you writing for? *
Your name *
Which email should the answer go to?
Which kind of ask is it closest to?
How soon does it matter?LowNormalUrgent
Is there a day it must be done by?
Send the request

Dashboards

Desk week

Client requests
Hours in progress12.3
Requests by owner30
Requests by status
  • Resolved15
  • In progress6
  • Waiting on client5
  • New4
Requests by kind30

Also included

  • Draft the replyRow action
  • Request boardStage rules
  • Requests in progressDigest

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