Junk removal
Velvetmoor Row Haul-Away · Junk removal · Spokane, WA
Wren Kowalczuk is the dispatcher at Velvetmoor Row Haul-Away, a Spokane junk removal company, and she runs this board to carry each caller through photos, a price and follow-up calls until a pickup agreement is signed, so no quote goes stale.
Home servicesSales pipelineBoards4 tables · 6 views · 1 form · 2 dimension sets · 1 digest · 1 document · 1 notification · 1 stage rule set · 1 row action · 1 agent
Use this templateProspect board
ProspectsFirst call4
Brandt - garage cleanoutDale Brandt(509) 555-0130
Okonjo - basement boxesChidimma Onwuachi-Hale(509) 555-0131
Teague - old sectionalRhys Teague(509) 555-0132
Villanueva - fence panelsInes Villanueva(509) 555-0133
Photos requested4
Gallagher - estate cleanoutFiona Gallagher(509) 555-0134
Pruitt - storage unitCody Pruitt(509) 555-0135
Abernathy - appliance pickupLorna Abernathy(509) 555-0136
Nakashima - remodel debrisHaruto Kinoshita-Bell(509) 555-0137
Quote sent6
Delacroix - attic clear-outSabine Delacroix(509) 555-0138
Hartwell - unit 4B turnoverGil Rasmussen(509) 555-0139
Osei - garage and shedYaw Boakye-Danso(509) 555-0140
Lindqvist - hot tub removalHalvard Quennell(509) 555-0141
Fairbanks - yard storm cleanupWilbur Fairbanks(509) 555-0142
1 moreFollowing up5
Whitcombe - office furnitureBram Whitcombe(509) 555-0144
Yoon - rental garageHae-won Yoon(509) 555-0145
Barlowe - deck demolitionCormac Barlowe(509) 555-0146
Petrakis - parents' houseNikos Petrakis(509) 555-0147
Mbeki - spare room boxesZephyrine Okafor-Lyle(509) 555-0148
Agreement signed8
Cavanaugh - fridge and washerEamon Cavanaugh(509) 555-0149
Ostrander - estate sale leftoversGreta Ostrander(509) 555-0150
Haddad - kitchen gutBartholomew Szczepanik(509) 555-0151
Kowalski - garden shed teardownPiotr Kowalski(509) 555-0152
Reyes-Dunmore - move-outOdessa Tolliver-Marsh(509) 555-0153
3 moreLost3
Pellegrino - couch onlyDario Pellegrino(509) 555-0157
Thorsen - curbside pileSolveig Hjalmarsen(509) 555-0158
Achterberg - rental cleanoutPieter Achterberg(509) 555-0159
Tables
Prospects
30 sample rows · 20 columnsEvery caller from the first call to a signed agreement, with the quote and the next step on each.
| Job | Contact | Phone | Pickup address | Heard about us from | Job type | |
|---|---|---|---|---|---|---|
| Okonjo - basement boxes | Chidimma Onwuachi-Hale | (509) 555-0131 | chidimma.onwuachihale@fernhollowinbox.net | 612 Marrowbone Ave, Spokane WA | Online map listing | Basement cleanout |
| Cavanaugh - fridge and washer | Eamon Cavanaugh | (509) 555-0149 | eamon.cavanaugh@fernhollowinbox.net | 813 Ridgeback Ct, Spokane WA | Repeat customer | Appliance haul |
| Brandt - garage cleanout | Dale Brandt | (509) 555-0130 | dale.brandt@ashgrovemailroom.com | 1840 Lindenwald Ct, Spokane WA | Neighbor referral | Garage cleanout |
| Mbeki - spare room boxes | Zephyrine Okafor-Lyle | (509) 555-0148 | zephyrine.okaforlyle@ashgrovemailroom.com | 46 Falconer Way, Spokane WA | Neighbor referral | Basement cleanout |
| Teague - old sectional | Rhys Teague | (509) 555-0132 | rhys.teague@quillwoodpostbox.net | 77 Copperfield Way, Spokane WA | Truck door signs | Furniture haul |
| Reyes-Dunmore - move-out | Odessa Tolliver-Marsh | (509) 555-0153 | odessa.tollivermarsh@quillwoodpostbox.net | 14C Alder Court Apartments, Spokane WA | Hartwell Property Management | Tenant turnover |
| Hartwell - unit 4B turnover | Gil Rasmussen | (509) 555-0139 | gil.rasmussen@ashgrovemailroom.com | 4B Alder Court Apartments, Spokane WA | Hartwell Property Management | Tenant turnover |
| Gallagher - estate cleanout | Fiona Gallagher | (509) 555-0134 | fiona.gallagher@fernhollowinbox.net | 905 Sparrowhawk Ln, Spokane WA | Westerfield estate attorneys | Estate cleanout |
| Yoon - rental garage | Hae-won Yoon | (509) 555-0145 | haewon.yoon@ashgrovemailroom.com | 702 Cobbler Hill Rd, Spokane WA | Hartwell Property Management | Garage cleanout |
| Abernathy - appliance pickup | Lorna Abernathy | (509) 555-0136 | lorna.abernathy@ashgrovemailroom.com | 2260 Thistledown St, Spokane WA | Repeat customer | Appliance haul |
| Santiago - mattress and frames | Elena Santiago | (509) 555-0143 | elena.santiago@fernhollowinbox.net | 19 Tamarack Row, Spokane WA | Repeat customer | Furniture haul |
| Pruitt - storage unit | Cody Pruitt | (509) 555-0135 | cody.pruitt@quillwoodpostbox.net | Unit 214, Cedar Lock Storage, Spokane WA | Online map listing | Storage unit |
18 more rows
Lead sources
8 sample rows · 5 columnsWhere callers hear about the company and what each channel costs each month.
| Source | Type | Monthly cost | Prospects |
|---|---|---|---|
| Hartwell Property Management | Property manager | $0 | Hartwell - unit 4B turnover, Yoon - rental garage, Reyes-Dunmore - move-out |
| Marlowe & Pike Realty | Realtor | $0 | Nakashima - remodel debris, Whitcombe - office furniture, Haddad - kitchen gut |
| Neighbor referral | Past customer | $0 | Brandt - garage cleanout, Delacroix - attic clear-out, Mbeki - spare room boxes, Imanov - hoarder garage |
| Neighborhood app post | Online listing | $40 | Villanueva - fence panels, Fairbanks - yard storm cleanup, Kowalski - garden shed teardown, Thorsen - curbside pile |
| Online map listing | Online listing | $85 | Okonjo - basement boxes, Pruitt - storage unit, Lindqvist - hot tub removal, Barlowe - deck demolition, Sutherland - storage consolidation, Achterberg - rental cleanout |
| Repeat customer | Past customer | $0 | Abernathy - appliance pickup, Santiago - mattress and frames, Cavanaugh - fridge and washer |
| Truck door signs | Street sign | $0 | Teague - old sectional, Osei - garage and shed, Beaumont - trampoline and swing set, Pellegrino - couch only |
| Westerfield estate attorneys | Referral partner | $0 | Gallagher - estate cleanout, Petrakis - parents' house, Ostrander - estate sale leftovers |
Contact log
45 sample rows · 6 columnsEvery call, text and email with a prospect, so nobody asks the same question twice.
| What happened | Prospect | When | Channel | Outcome | Handled by |
|---|---|---|---|---|---|
| Onwuachi-Hale - first call | Okonjo - basement boxes | Oct 5, 2026 | Phone call | Reached | Wren Kowalczuk |
| Brandt - first call | Brandt - garage cleanout | Oct 4, 2026 | Phone call | Reached | Wren Kowalczuk |
| Villanueva - first call | Villanueva - fence panels | Oct 4, 2026 | Phone call | Reached | Wren Kowalczuk |
| Santiago - quote sent | Santiago - mattress and frames | Oct 4, 2026 | Quote delivered | Wren Kowalczuk | |
| Teague - first call | Teague - old sectional | Oct 3, 2026 | Phone call | Reached | Wren Kowalczuk |
| Rasmussen - quote sent | Hartwell - unit 4B turnover | Oct 3, 2026 | Quote delivered | Cressida Valmont-Ade | |
| Carrowmore - signed | Beaumont - trampoline and swing set | Oct 3, 2026 | Phone call | Agreement signed | Cressida Valmont-Ade |
| Pruitt - first call | Pruitt - storage unit | Oct 2, 2026 | Phone call | Reached | Wren Kowalczuk |
| Abernathy - first call | Abernathy - appliance pickup | Oct 2, 2026 | Phone call | Reached | Wren Kowalczuk |
| Delacroix - quote sent | Delacroix - attic clear-out | Oct 2, 2026 | Quote delivered | Leopold Teixeira-Drake | |
| Quennell - quote sent | Lindqvist - hot tub removal | Oct 2, 2026 | Quote delivered | Leopold Teixeira-Drake | |
| Kowalski - signed | Kowalski - garden shed teardown | Oct 2, 2026 | Phone call | Agreement signed | Cressida Valmont-Ade |
33 more rows
Views
Calls and pickups
ProspectsOctober 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
3
4
5Okonjo - basement boxes
6Brandt - garage cleanoutTeague - old sectional+8
7Villanueva - fence panelsPruitt - storage unit+6
8Nakashima - remodel debrisOsei - garage and shed+2
9Fairbanks - yard storm cleanupSutherland - storage consolidation
10Beaumont - trampoline and swing set
11Imanov - hoarder garage
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
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31
Forms and booking
Free quote request
FormFree quote requestOpened from the truck-door sign and the company site by anyone wanting a price for a pile.
What should we call this job, like Garage cleanout? *
What name should the estimator ask for? *
What number can we call you on? *
Where should the written price go?
What is the address of the pickup?
What kind of job is it?Garage cleanoutBasement cleanoutAttic cleanoutEstate cleanoutStorage unitFurniture haulAppliance haulYard waste
About how much is there?Quarter truckHalf truckThree-quarter truckFull truckTwo trucks
Get my free quoteAlso included
- Prospect boardStage rules
- Quotes still waitingDigest
- Agreement signedNotificationTells the dispatcher a customer signed so the truck is assigned that day.
- Mark lostRow action
- Pickup confirmationDocumentThe note a customer gets once they sign, naming the job, the price and the pickup time.
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