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Telecom installer

Yewcroft Junction Networks · Telecom installer · Minneapolis, MN

Uma Hartigan is the dispatcher at Yewcroft Junction Networks, a business phone and network installer near Minneapolis, and this is where she answers every business's request, sends a technician and closes the ticket the same week, while each business sees only its own requests in a private portal.

Software and ITCustomer serviceClient portals4 tables · 5 views · 1 form · 1 portal · 1 dashboard · 1 digest · 1 agent
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Request board

Service requests
New5
Dead spot near the storage room at Pelham andYJ-4210Pelham and Rowe Accounting
Router keeps rebooting overnight at Northgate FreshYJ-4254Northgate Fresh Bakery
Dead spot near the storage room at Heliotrope YogaYJ-4260Heliotrope Yoga Loft
Two new phones for the front counter at Tamarack VeterinaryYJ-4284Tamarack Veterinary Clinic
Extra data line for the new exam room at Hollis andYJ-4302Hollis and Marchetti Law
Scheduled7
Add a fax and credit card line at Fernwood HardwareYJ-4215Fernwood Hardware and Supply
Replace damaged wall jacks in the break room at Greystone PhysicalYJ-4235Greystone Physical Therapy
Front desk phones dead since morning at Marlowe StreetYJ-4240Marlowe Street Print Shop
No signal in the back classroom at Ashcombe InsuranceYJ-4244Ashcombe Insurance Agency
Upgrade the router for faster uploads at Brightwater PropertyYJ-4280Brightwater Property Management
2 more
Waiting on customer6
Tidy and label the server closet at Northgate FreshYJ-4246Northgate Fresh Bakery
Run cable to the new second-floor office at Pelham andYJ-4252Pelham and Rowe Accounting
Add a fax and credit card line at Westmoor FamilyYJ-4290Westmoor Family Chiropractic
No signal in the back classroom at Pennywhistle CoffeeYJ-4308Pennywhistle Coffee Roasters
File shares crawl after lunch at Tamarack VeterinaryYJ-4324Tamarack Veterinary Clinic
1 more
Closed16
Front desk phones dead since morning at Greystone PhysicalYJ-4220Greystone Physical Therapy
Replace damaged wall jacks in the break room at Fernwood HardwareYJ-4223Fernwood Hardware and Supply
Run cable to the new second-floor office at Hollis andYJ-4228Hollis and Marchetti Law
Dead spot near the storage room at Ashcombe InsuranceYJ-4231Ashcombe Insurance Agency
Voicemail not delivering to email at Larkspur MontessoriYJ-4264Larkspur Montessori Preschool
11 more

Tables

Service requests

34 sample rows · 16 columns

Every call from a business that needs a technician, from first report to closed ticket.

What is wrongTicketBusinessKind of workPriorityStatusOpened
Dead spot near the storage room at Pelham andYJ-4210Pelham and Rowe AccountingWi-Fi dead zoneUrgentNewOct 2, 2026
Add a fax and credit card line at Fernwood HardwareYJ-4215Fernwood Hardware and SupplyNew line installNormalScheduledOct 2, 2026
Router keeps rebooting overnight at Northgate FreshYJ-4254Northgate Fresh BakeryRouter swapLowNewOct 2, 2026
Dead spot near the storage room at Heliotrope YogaYJ-4260Heliotrope Yoga LoftWi-Fi dead zoneUrgentNewOct 2, 2026
Extra data line for the new exam room at Hollis andYJ-4302Hollis and Marchetti LawNew line installUrgentNewOct 2, 2026
Upgrade the router for faster uploads at Alderbrook PediatricYJ-4328Alderbrook Pediatric DentalRouter swapNormalScheduledOct 2, 2026
Front desk phones dead since morning at Marlowe StreetYJ-4240Marlowe Street Print ShopPhone outageNormalScheduledOct 1, 2026
Two new phones for the front counter at Tamarack VeterinaryYJ-4284Tamarack Veterinary ClinicNew line installUrgentNewOct 1, 2026
Add a fax and credit card line at Westmoor FamilyYJ-4290Westmoor Family ChiropracticNew line installNormalWaiting on customerSep 30, 2026
Tidy and label the server closet at Northgate FreshYJ-4246Northgate Fresh BakeryCablingNormalWaiting on customerSep 29, 2026
Run cable to the new second-floor office at Pelham andYJ-4252Pelham and Rowe AccountingCablingUrgentWaiting on customerSep 29, 2026
Upgrade the router for faster uploads at Brightwater PropertyYJ-4280Brightwater Property ManagementRouter swapLowScheduledSep 29, 2026

22 more rows

Businesses

14 sample rows · 10 columns

Every business the installer looks after, with the plan it pays for and who to call there.

BusinessWho calls usTheir emailTheir phoneKind of businessPlanCity
Alderbrook Pediatric DentalWinifred Halloran-Mosswinifred@alderbrookpediatricmail.biz(651) 555-0151Dental officePremium careSt. Paul
Ashcombe Insurance AgencyRupert Nakamura-Prycerupert@ashcombeinsuranceagency.biz(952) 555-0161Insurance agencyPay as you goEden Prairie
Brightwater Property ManagementLucian Teaguelucian@brightwaterpropertymail.biz(651) 555-0159Property managerPremium careSt. Paul
Fernwood Hardware and SupplyBeatrix Thorsby-Halebeatrix@fernwoodhardwaresupply.biz(612) 555-0164Hardware storePay as you goMinneapolis
Greystone Physical TherapyCasimir Eberhardt-Suncasimir@greystonephysicaltherapy.biz(763) 555-0163Physical therapyPremium careMaple Grove
Heliotrope Yoga LoftEsperanza Thistlewood-Reyesperanza@heliotropeyogaloft.biz(612) 555-0155Yoga studioPay as you goMinneapolis
Hollis and Marchetti LawBertram Hollisbertram@hollismarchettilaw.biz(612) 555-0152Law officeCare planMinneapolis
Larkspur Montessori PreschoolRosamund Tidewater-Boatengrosamund@larkspurmontessorimail.biz(651) 555-0162PreschoolCare planRoseville
Marlowe Street Print ShopHenrietta Dunmore-Valehenrietta@marlowestreetprintshop.biz(612) 555-0160Print shopCare planMinneapolis
Northgate Fresh BakeryRosalind Ojukwurosalind@northgatefreshbakery.biz(763) 555-0153BakeryPay as you goBrooklyn Park
Pelham and Rowe AccountingClementine Pelhamclementine@pelhamroweaccounting.biz(952) 555-0156Accounting firmCare planBloomington
Pennywhistle Coffee RoastersDashiell Kapoor-Iyerdashiell@pennywhistlecoffeeroasters.biz(612) 555-0157Coffee shopPay as you goMinneapolis

2 more rows

Visits

29 sample rows · 7 columns

Each trip a technician makes to a business, when it happened and how it ended.

VisitRequestBusinessTechnicianVisit timeMinutesHow it ended
YJ-4215 scheduled visitAdd a fax and credit card line at Fernwood HardwareFernwood Hardware and SupplyEzekiel RavenscroftOct 6, 2:00 PM90Scheduled
YJ-4220 fixed visitFront desk phones dead since morning at Greystone PhysicalGreystone Physical TherapyBarnaby Okonjo-LundSep 23, 7:00 PM45Fixed
YJ-4223 fixed visitReplace damaged wall jacks in the break room at Fernwood HardwareFernwood Hardware and SupplyIngeborg Ashdown-AdeyemiSep 18, 7:00 PM120Fixed
YJ-4228 fixed visitRun cable to the new second-floor office at Hollis andHollis and Marchetti LawIngeborg Ashdown-AdeyemiSep 10, 7:00 PM120Fixed
YJ-4231 fixed visitDead spot near the storage room at Ashcombe InsuranceAshcombe Insurance AgencyEzekiel RavenscroftSep 8, 4:00 PM60Fixed
YJ-4235 scheduled visitReplace damaged wall jacks in the break room at Greystone PhysicalGreystone Physical TherapyIngeborg Ashdown-AdeyemiOct 7, 2:00 PM120Scheduled
YJ-4240 scheduled visitFront desk phones dead since morning at Marlowe StreetMarlowe Street Print ShopIngeborg Ashdown-AdeyemiOct 7, 3:00 PM90Scheduled
YJ-4244 scheduled visitNo signal in the back classroom at Ashcombe InsuranceAshcombe Insurance AgencyIngeborg Ashdown-AdeyemiOct 8, 4:00 PM120Scheduled
YJ-4246 needs parts visitTidy and label the server closet at Northgate FreshNorthgate Fresh BakeryIngeborg Ashdown-AdeyemiSep 30, 2:00 PM45Needs parts
YJ-4252 needs parts visitRun cable to the new second-floor office at Pelham andPelham and Rowe AccountingIngeborg Ashdown-AdeyemiSep 30, 6:00 PM90Needs parts
YJ-4264 fixed visitVoicemail not delivering to email at Larkspur MontessoriLarkspur Montessori PreschoolBarnaby Okonjo-LundSep 2, 6:00 PM120Fixed
YJ-4266 fixed visitNo signal in the back classroom at Alderbrook PediatricAlderbrook Pediatric DentalBarnaby Okonjo-LundSep 22, 4:00 PM90Fixed

17 more rows

Also included

  • Business portalClient portal
  • Work waiting on customersDigest

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