AI Matrx Logo

Boutique hotel

Alderwood Heights Hotel · Boutique hotel · Bellingham, WA

Carys Zielinski is the front office manager at Alderwood Heights Hotel, a forty-room boutique hotel in Bellingham, and uses these records to see that every guest request is taken, worked and closed within the same week.

Food and hospitalityCustomer serviceAgents4 tables · 5 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 agent
Use this template

All requests

Guest requests
RequestRequest numberStayDepartmentPriorityHow it came inWhere it stands
Taxi booked for the early trainAH-7137ST-4125ConciergeSoonTextIn progress
Balcony door stickingAH-7149ST-4134MaintenanceRoutineIn personWaiting on guest
Recommendation for a vegetarian dinnerAH-7143ST-4128ConciergeRoutinePhoneWaiting on guest
Late arrival after midnight, key leftAH-7155ST-4137Front deskRoutineEmailNew
TV remote missingAH-7139ST-4128Front deskRoutineEmailNew
Sparkling water on arrivalAH-7167ST-4146Front deskRoutinePhoneNew
Daily service skipped, towels neededAH-7151ST-4134HousekeepingSoonPhoneIn progress
Extra towels for a family of fiveAH-7133ST-4125HousekeepingSoonIn personNew
Airport shuttle at sixAH-7161ST-4140ConciergeSoonTextNew
Thermostat stuck at eightyAH-7145ST-4131MaintenanceUrgentTextIn progress
Crib set up before the second nightAH-7141ST-4128HousekeepingSoonIn personIn progress
Parking pass for a vanAH-7153ST-4134Front deskRoutineTextNew

22 more rows

Tables

Guest requests

34 sample rows · 14 columns

Everything a guest asks the hotel for, from the room or the desk, and when it was closed.

RequestRequest numberStayDepartmentPriorityHow it came inWhere it stands
Taxi booked for the early trainAH-7137ST-4125ConciergeSoonTextIn progress
Balcony door stickingAH-7149ST-4134MaintenanceRoutineIn personWaiting on guest
Recommendation for a vegetarian dinnerAH-7143ST-4128ConciergeRoutinePhoneWaiting on guest
Late arrival after midnight, key leftAH-7155ST-4137Front deskRoutineEmailNew
TV remote missingAH-7139ST-4128Front deskRoutineEmailNew
Sparkling water on arrivalAH-7167ST-4146Front deskRoutinePhoneNew
Daily service skipped, towels neededAH-7151ST-4134HousekeepingSoonPhoneIn progress
Extra towels for a family of fiveAH-7133ST-4125HousekeepingSoonIn personNew
Airport shuttle at sixAH-7161ST-4140ConciergeSoonTextNew
Thermostat stuck at eightyAH-7145ST-4131MaintenanceUrgentTextIn progress
Crib set up before the second nightAH-7141ST-4128HousekeepingSoonIn personIn progress
Parking pass for a vanAH-7153ST-4134Front deskRoutineTextNew

22 more rows

Stays

16 sample rows · 13 columns

Every stay booked, in house or finished, with the requests made during it.

Stay numberGuestGuest phoneRoomRate planStayBooked on
ST-4146Mirabel Sorensen-Ogunde(360) 555-0163Room 311 Willow QueenPackageReservedOct 1, 2026
ST-4143Leander Fairbairn-Ito(360) 555-0159Room 108 Hollis TwinFlexibleReservedSep 29, 2026
ST-4140Katarina Lindqvist-Tran(360) 555-0155Room 305 Spruce SuiteAdvance saverReservedSep 26, 2026
ST-4137Jasper Wolcott-Adebayo(360) 555-0151Room 102 Cedar KingPackageReservedSep 23, 2026
ST-4131Horatio Delacroix-Bello(360) 555-0143Room 210 Rowan KingAdvance saverChecked inSep 13, 2026
ST-4128Genevieve Halloran-Sow(360) 555-0139Room 204 Larch QueenPackageChecked inSep 10, 2026
ST-4125Fitzgerald Montmorency-Eze(360) 555-0135Room 101 Alder QueenFlexibleChecked inSep 5, 2026
ST-4134Isadora Pennington-Nwosu(360) 555-0147Room 207 Birch SuiteFlexibleChecked inSep 15, 2026
ST-4122Clementine Rasmussen-Obi(360) 555-0131Room 311 Willow QueenAdvance saverChecked outAug 31, 2026
ST-4119Desmond Achterwood-Kimura(360) 555-0127Room 305 Spruce SuiteFlexibleChecked outAug 26, 2026
ST-4116Philomena Strand-Adeyemi(360) 555-0123Room 210 Rowan KingPackageChecked outAug 22, 2026
ST-4113Ignatius Okello-Brandt(360) 555-0119Room 108 Hollis TwinAdvance saverChecked outAug 18, 2026

4 more rows

Rooms

8 sample rows · 4 columns

The rooms guests can be given, with floor, beds and rate.

RoomFloorBedsNightly rate
Room 101 Alder Queen1Queen$189
Room 102 Cedar King1King$229
Room 108 Hollis Twin1Two doubles$199
Room 204 Larch Queen2Queen$195
Room 207 Birch Suite2Corner suite$289
Room 210 Rowan King2King$235
Room 305 Spruce Suite3Corner suite$319
Room 311 Willow Queen3Queen$205

Forms and booking

Log a guest request

Form
Log a guest requestThe entry a desk agent completes after a guest speaks to them, rings in or sends a text about something they need.
What is the guest asking for? *
Which stay is it for? *
Who needs to do it? *Front deskHousekeepingMaintenanceConcierge
How soon does it need doing? *UrgentSoonRoutine
How did the guest tell us?In personPhoneTextEmail
What did you promise the guest?
Log the request

Dashboards

Requests overview

Guest requests
Requests by department
  • Housekeeping7
  • Front desk12
  • Maintenance8
  • Concierge7
Comps given by department
  • Housekeeping$0
  • Front desk$75
  • Maintenance$85
  • Concierge$0
Requests by where they stand
  • Closed16
  • New8
  • In progress7
  • Waiting on guest3

Also included

  • Requests in progressDigest
  • New guest requestNotificationTells the front office manager the moment a request is logged so an urgent one never sits unseen.

Related templates