Bakery
Cindervale Grove Bakery · Bakery · Bend, OR
Henrietta Glasswell is the owner at Cindervale Grove Bakery, a scratch bakery in Bend, and she uses this to answer each customer question or complaint before the week is out, with a page where every household sees its own orders.
Food and hospitalityCustomer serviceClient portals4 tables · 5 views · 1 form · 1 dimension set · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateRequest board
RequestsHoliday cookie boxes with a custom tag
Lunch trays for twenty-five instead of twenty
Can I swap the spelt boule for rye
Question about the Saturday gluten-free loaf
Catering quote for a thirty-person brunch
Bagels with sesame found in the bag
Raspberry filling was too tart for the party
Cinnamon rolls were cold at pickup
Cookie decoration colors did not match
Focaccia credit for the cancelled Thursday
Chocolate cake for a nut allergy, what is the process
Pastry box add one dozen cookies
Where do I park to collect the bread
Quote for forty-person anniversary dessert table
Which brownies are free of butter too
Cupcake tower came out leaning
Can the standing order move to Thursday pickups
Office breakfast was missing two coffees
Tier sizes for the lemon wedding cake
Is the gluten-free cake made in a separate space
Pastry box arrived without the almond croissants
Egg-free carrot cake looked cracked on top
Could the rolls be ready an hour earlier
Tables
Requests
30 sample rows · 10 columnsEverything a customer asks or reports, from a missing croissant to an allergy question, until it is answered and closed.
| Request | Customer | What it is about | Status | Order | Received | Replied |
|---|---|---|---|---|---|---|
| Can I swap the spelt boule for rye | Genevieve Whitlow-Ndlovu | — | Oct 6, 2026 | — | ||
| Question about the Saturday gluten-free loaf | Ludmila Kuznetsov-Hale | — | Oct 6, 2026 | — | ||
| Catering quote for a thirty-person brunch | Anselmo Ferreira-Dray | — | Oct 6, 2026 | — | ||
| Holiday cookie boxes with a custom tag | Caspian Andrade-Linde | CG-2124 | Oct 5, 2026 | — | ||
| Lunch trays for twenty-five instead of twenty | Ignatius Hartwell-Soto | CG-2125 | Oct 5, 2026 | — | ||
| Quote for forty-person anniversary dessert table | Rosalind Pemberton-Okeke | — | Oct 4, 2026 | — | ||
| Where do I park to collect the bread | Cormac Penhallow-Eze | CG-2122 | Oct 3, 2026 | — | ||
| Focaccia credit for the cancelled Thursday | Leopold Brightman-Sato | CG-2119 | Oct 2, 2026 | — | ||
| Cookie decoration colors did not match | Zuleika Thackeray-Ibe | CG-2118 | Oct 1, 2026 | — | ||
| Pastry box add one dozen cookies | Wilhelmina Garrity-Odum | CG-2121 | Oct 1, 2026 | — | ||
| Cinnamon rolls were cold at pickup | Henrik Quigley-Abara | CG-2117 | Sep 30, 2026 | — | ||
| Chocolate cake for a nut allergy, what is the process | Temperance Oyelowo-Marsh | CG-2120 | Sep 29, 2026 | — |
Customers
22 sample rows · 11 columnsThe households and offices who order here, where they live, any allergy to remember and what they have asked about.
| Customer | Phone | Neighborhood | Customer since | Allergy on file | Requests | |
|---|---|---|---|---|---|---|
| Anselmo Ferreira-Dray | (541) 555-0113 | anselmo.ferreiradray@bendridgemail.net | Apr 6, 2024 | — | Pastry box arrived without the almond croissants, Catering quote for a thirty-person brunch | |
| Barnaby Osborne-Tran | (541) 555-0123 | barnaby.osbornetran@bendridgemail.net | Dec 6, 2025 | — | Office breakfast was missing two coffees | |
| Caspian Andrade-Linde | (541) 555-0111 | caspian.andradelinde@bendridgemail.net | Oct 6, 2022 | — | Holiday cookie boxes with a custom tag | |
| Cormac Penhallow-Eze | (541) 555-0131 | cormac.penhalloweze@bendridgemail.net | Aug 6, 2026 | — | Where do I park to collect the bread | |
| Evander Castellan-Roe | (541) 555-0120 | evander.castellanroe@bendridgemail.net | Aug 6, 2025 | Dairy | Which brownies are free of butter too | |
| Folasade Oduya-Brandt | (541) 555-0115 | folasade.oduyabrandt@bendridgemail.net | Oct 6, 2024 | — | Could the rolls be ready an hour earlier, Gift card balance after the wedding shower | |
| Genevieve Whitlow-Ndlovu | (541) 555-0114 | genevieve.whitlowndlovu@bendridgemail.net | Aug 6, 2024 | Eggs | Egg-free carrot cake looked cracked on top, Can I swap the spelt boule for rye | |
| Henrik Quigley-Abara | (541) 555-0126 | henrik.quigleyabara@bendridgemail.net | Mar 6, 2026 | — | Cinnamon rolls were cold at pickup | |
| Ignatius Hartwell-Soto | (541) 555-0118 | ignatius.hartwellsoto@bendridgemail.net | Apr 6, 2025 | — | Dessert table setup time at the venue, Lunch trays for twenty-five instead of twenty | |
| Imelda Delacruz-Vance | (541) 555-0124 | imelda.delacruzvance@bendridgemail.net | Jan 6, 2026 | Sesame | Bagels with sesame found in the bag | |
| Leander Pickering-Mensah | (541) 555-0125 | leander.pickeringmensah@bendridgemail.net | Feb 6, 2026 | — | Raspberry filling was too tart for the party | |
| Leopold Brightman-Sato | (541) 555-0128 | leopold.brightmansato@bendridgemail.net | May 6, 2026 | — | Focaccia credit for the cancelled Thursday |
Orders
26 sample rows · 8 columnsEvery cake, loaf order, pickup box and catering job, with its pickup time and total.
| Order number | Customer | What was ordered | Order type | Pickup | Order total | Order status |
|---|---|---|---|---|---|---|
| CG-2124 | Caspian Andrade-Linde | Holiday cookie boxes, six | Oct 20, 4:00 PM | $138 | ||
| CG-2125 | Ignatius Hartwell-Soto | Corporate lunch dessert trays | Oct 17, 4:00 PM | $380 | ||
| CG-2123 | Rosalind Pemberton-Okeke | Anniversary cake, lemon and thyme | Oct 15, 4:00 PM | $95 | ||
| CG-2121 | Wilhelmina Garrity-Odum | Wedding shower pastry box | Oct 12, 4:00 PM | $110 | ||
| CG-2120 | Temperance Oyelowo-Marsh | Nut-free birthday cake, chocolate | Oct 10, 4:00 PM | $90 | ||
| CG-2122 | Cormac Penhallow-Eze | Ciabatta and sourdough for a dinner | Oct 9, 4:00 PM | $28 | ||
| CG-2119 | Leopold Brightman-Sato | Focaccia for a book club | Oct 3, 4:00 PM | $22 | ||
| CG-2118 | Zuleika Thackeray-Ibe | Baby shower cookies, three dozen | Oct 1, 4:00 PM | $72 | ||
| CG-2117 | Henrik Quigley-Abara | Cinnamon rolls, two dozen | Sep 29, 4:00 PM | $48 | ||
| CG-2116 | Leander Pickering-Mensah | Anniversary cake with raspberry filling | Sep 27, 4:00 PM | $84 | ||
| CG-2115 | Imelda Delacruz-Vance | Sesame-free bagels, three dozen | Sep 25, 4:00 PM | $45 | ||
| CG-2114 | Barnaby Osborne-Tran | Office breakfast for fifteen | Sep 23, 4:00 PM | $210 |
Also included
- Your orders and questions
- Request board
- Requests to pick up
- Request inTells the front counter the moment a new question or problem arrives.
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