Bed and breakfast

Glenhallow Way Inn · Bed and breakfast · Harpswell, ME

Ines Northcote is the innkeeper at Glenhallow Way Inn, an eight-room bed and breakfast, and she uses this to answer every guest's request and close it the same week, drilling from kind of request down to who handled what.

Food and hospitality Customer serviceDrill-down4 tables · 5 views · 1 form · 1 dimension set · 1 drill-down · 1 digest · 1 notification · 1 agent

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All requests

Guest requests

Request	Request number	Kind of request	Stay	How it came in	Where it stands	Handled by
Bring a crib to the room	REQ-26-527	Housekeeping	STY-26-409	Phone	New	—
Whale watch tour for four	REQ-26-530	Local bookings	STY-26-410	Phone	New	—
Fresh towels mid-stay	REQ-26-520	Housekeeping	STY-26-407	In person	Closed	Wynne Castellanos-Dyer
Extra pillows and a bed fan	REQ-26-523	Housekeeping	STY-26-408	In person	In progress	Wynne Castellanos-Dyer
Shower drain is slow	REQ-26-525	Maintenance	STY-26-409	Text	In progress	Thorvald Aguilar-Peck
Late check-out to one o'clock	REQ-26-526	Late check-out	STY-26-409	In person	New	—
Door lock sticks in the cold	REQ-26-528	Maintenance	STY-26-410	Text	Waiting on supplier	Thorvald Aguilar-Peck
Dairy-free breakfast for one	REQ-26-529	Breakfast and dietary	STY-26-410	In person	In progress	Marguerite Danforth-Finch
Dog-friendly room question	REQ-26-534	Local bookings	STY-26-414	Phone	New	—
Nut allergy note for breakfast	REQ-26-535	Breakfast and dietary	STY-26-415	Email	New	—
Dinner reservation the first night	REQ-26-536	Local bookings	STY-26-416	Text	Waiting on supplier	Ines Northcote
Dinner table for two	REQ-26-521	Local bookings	STY-26-407	Phone	Closed	Ines Northcote

24 more rows

Tables

Guest requests

36 sample rows · 14 columns

Everything a guest asks for, who is on it, and whether it was closed the same week.

Request	Request number	Kind of request	Stay	How it came in	Where it stands	Handled by
Bring a crib to the room	REQ-26-527	Housekeeping	STY-26-409	Phone	New	—
Whale watch tour for four	REQ-26-530	Local bookings	STY-26-410	Phone	New	—
Fresh towels mid-stay	REQ-26-520	Housekeeping	STY-26-407	In person	Closed	Wynne Castellanos-Dyer
Extra pillows and a bed fan	REQ-26-523	Housekeeping	STY-26-408	In person	In progress	Wynne Castellanos-Dyer
Shower drain is slow	REQ-26-525	Maintenance	STY-26-409	Text	In progress	Thorvald Aguilar-Peck
Late check-out to one o'clock	REQ-26-526	Late check-out	STY-26-409	In person	New	—
Door lock sticks in the cold	REQ-26-528	Maintenance	STY-26-410	Text	Waiting on supplier	Thorvald Aguilar-Peck
Dairy-free breakfast for one	REQ-26-529	Breakfast and dietary	STY-26-410	In person	In progress	Marguerite Danforth-Finch
Dog-friendly room question	REQ-26-534	Local bookings	STY-26-414	Phone	New	—
Nut allergy note for breakfast	REQ-26-535	Breakfast and dietary	STY-26-415	Email	New	—
Dinner reservation the first night	REQ-26-536	Local bookings	STY-26-416	Text	Waiting on supplier	Ines Northcote
Dinner table for two	REQ-26-521	Local bookings	STY-26-407	Phone	Closed	Ines Northcote

24 more rows

Stays

16 sample rows · 12 columns

Each booking from reservation to check-out, with the room and the requests made during it.

Stay number	Guest	Guest phone	Room	Booked	Check-in	Check-out
STY-26-416	Barnaby Strand-Ross	(207) 555-0165	The Plover Room	Oct 2, 2026	Oct 21, 2026	Oct 23, 2026
STY-26-415	Noor Hargreaves-Yoon	(207) 555-0164	Cormorant Cottage	Sep 30, 2026	Oct 18, 2026	Oct 20, 2026
STY-26-414	Emeric Delacourt-Mbeki	(207) 555-0163	The Tern Room	Sep 24, 2026	Oct 15, 2026	Oct 17, 2026
STY-26-413	Philippa Hartigan-Stone	(207) 555-0162	The Gannet Loft	Sep 27, 2026	Oct 13, 2026	Oct 15, 2026
STY-26-412	Dmitri Calloway-Nair	(207) 555-0161	The Kestrel Room	Sep 18, 2026	Oct 10, 2026	Oct 12, 2026
STY-26-411	Rosalind Pembridge-Adu	(207) 555-0160	The Wren Room	Sep 22, 2026	Oct 8, 2026	Oct 10, 2026
STY-26-409	Tamsin Fairweather-Kaur	(207) 555-0158	The Heron Room	Sep 3, 2026	Oct 5, 2026	Oct 9, 2026
STY-26-410	Casimir Eldridge	(207) 555-0159	The Osprey Suite	Sep 15, 2026	Oct 5, 2026	Oct 10, 2026
STY-26-408	Lucius Marchetti-Owusu	(207) 555-0157	The Tern Room	Sep 16, 2026	Oct 4, 2026	Oct 8, 2026
STY-26-407	Henrietta Vandenbrink-Bose	(207) 555-0156	Cormorant Cottage	Sep 9, 2026	Oct 3, 2026	Oct 7, 2026
STY-26-406	Gideon Ashcombe	(207) 555-0155	The Plover Room	Sep 12, 2026	Oct 2, 2026	Oct 4, 2026
STY-26-405	Priya Thornbury-Okafor	(207) 555-0154	The Gannet Loft	Sep 6, 2026	Sep 28, 2026	Oct 1, 2026

4 more rows

Rooms

8 sample rows · 6 columns

The eight rooms, their beds and nightly rates.

Room	Floor	Bed	Nightly rate	Stays
Cormorant Cottage	1	King	$340	STY-26-407, STY-26-415
The Gannet Loft	3	Queen with daybed	$215	STY-26-405, STY-26-413
The Heron Room	1	King	$195	STY-26-401, STY-26-409
The Kestrel Room	2	Queen	$185	STY-26-404, STY-26-412
The Osprey Suite	2	King	$285	STY-26-402, STY-26-410
The Plover Room	2	Two twins	$155	STY-26-406, STY-26-416
The Tern Room	3	Queen	$175	STY-26-408, STY-26-414
The Wren Room	1	Queen	$165	STY-26-403, STY-26-411

Also included

Requests by kind and standingDrill-down
Requests in progressDigest
New guest requestNotificationTells the innkeeper the moment a guest's request is logged so none sits unseen.

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Tier sizes for the lemon wedding cake	Change to a cake order	Closed
Is the gluten-free cake made in a separate space	Allergy question	Closed
Pastry box arrived without the almond croissants	Missing or wrong item	Closed
Egg-free carrot cake looked cracked on top	Complaint or kind word	Closed

Extra pillows and a firmer foam topper	AH-7101	Housekeeping
Early breakfast box for a 5 a.m. flight	AH-7103	Front desk
Slow drain in the bathroom sink	AH-7105	Maintenance
Quiet room moved away from the elevator	AH-7107	Front desk

Candles on all 18 tables	Rental or equipment	Phone
Shellfish allergy for two guests	Allergy note	Email
Down by 12 after RSVPs	Headcount change	Text
Late-night donut wall	Dessert add-on	Client portal

Skip the coming delivery, away at the lake	Skip a week	Phone
Swap the salmon bowl for chicken	Swap a meal	Web form
Does the lentil bake contain walnuts?	Allergen question	Text
Box left in the sun, chicken warm	Cold or damaged box	Phone

Aldous wedding: two tiers, one gluten-free	BP-101	2
Rushworth wedding cake, egg-free tier	BP-102	1
Sandoval cupcakes for her daughter's birthday	BP-103	2
Larkin Mill members' breakfast	BP-104	2

TS-4101	24	Bread
TS-4102	3	Catering trays
TS-4103	1	Cakes and tarts
TS-4104	4	Catering trays

All requests

Tables

Guest requests

Stays

Rooms

Also included

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