Veterinary clinic
Glenhallow Harbor Animal Hospital · Veterinary clinic · Bellingham, WA
Marek Zamora is the practice manager at Glenhallow Harbor Animal Hospital, a veterinary hospital for dogs, cats and small exotics in Bellingham, and uses this to answer every pet owner's request and close it the same week.
HealthcareCustomer serviceAgents4 tables · 5 views · 2 forms · 2 dimension sets · 1 digest · 1 notification · 1 stage rule set · 1 row action · 1 agent
Use this templateRequest board
RequestsNew5
Overdue shots for SorrelGH-6101Ilsabet Nowakowski-Ayinde
Nutmeg is not eating after the checkupGH-6102Zinnia Kaczmarek-Adebowale
Question about a charge on Moose's dental invoiceGH-6103Wystan Papadakis-Oduya
Refill for Poppy's heart medicationGH-6104Leopoldina Achebe-Strand
What Hobbes's kidney values meanGH-6105Alistair Mugisha-Ravenscroft
With the doctor6
Waffles is limping after the back-leg X-rayGH-6106Anselm Waithaka-Pemberley
Questions about Tilly's thyroid panelGH-6107Cuthbert Mabuza-Fairchild
Ripley's stitches look redGH-6108Octavia Sengupta-Whitby
Refill for Juniper's allergy tablets with a dose changeGH-6109Barnaby Okonkwo-Thistlewood
Willow's urine test came back abnormalGH-6110Nuala Banerjee-Osagie
1 moreWaiting on owner6
Dental cleaning estimate for BiscuitGH-6112Evelina Castaneda-Rutherford
Boarding for Pickle, six nightsGH-6113Marguerite Tsuboi-Delacroix
Follow-up blood work for OtisGH-6114Emeric Dlamini-Hartigan
Three-month supply of Gus's skin medicationGH-6115Raimund Ofori-Castellanos
Hip X-rays for MooseGH-6116Wystan Papadakis-Oduya
1 moreAnswered7
Refill for Marmalade's thyroid tabletsGH-6118Evelina Castaneda-Rutherford
Send Sorrel's records to the new clinicGH-6119Ilsabet Nowakowski-Ayinde
Senior wellness exam for HobbesGH-6120Alistair Mugisha-Ravenscroft
Pepper is hiding after her vaccinesGH-6121Nuala Banerjee-Osagie
Payment plan for Waffles's surgeryGH-6122Anselm Waithaka-Pemberley
2 moreClosed8
Refill for Sprocket's joint chewsGH-6125Barnaby Okonkwo-Thistlewood
Vaccine booster for TillyGH-6126Cuthbert Mabuza-Fairchild
Boarding for Fennel, two nightsGH-6127Octavia Sengupta-Whitby
Receipt for Bartleby's insurance claimGH-6128Dorothea Ngwenya-Halvorsen
Vaccine certificate for Dumpling's tripGH-6129Marguerite Tsuboi-Delacroix
3 moreTables
Requests
32 sample rows · 15 columnsEvery question, refill and estimate request from a pet owner, from the first message to a closed file.
| Request | Reference | Pet owner | Pet | Kind | Came in by | Status |
|---|---|---|---|---|---|---|
| Overdue shots for Sorrel | GH-6101 | Ilsabet Nowakowski-Ayinde | Sorrel | Appointment request | Portal message | New |
| Nutmeg is not eating after the checkup | GH-6102 | Zinnia Kaczmarek-Adebowale | Nutmeg | Post-visit worry | Phone | New |
| Question about a charge on Moose's dental invoice | GH-6103 | Wystan Papadakis-Oduya | Moose | Billing question | New | |
| Refill for Poppy's heart medication | GH-6104 | Leopoldina Achebe-Strand | Poppy | Prescription refill | Portal message | New |
| What Hobbes's kidney values mean | GH-6105 | Alistair Mugisha-Ravenscroft | Hobbes | Lab result question | Phone | New |
| Waffles is limping after the back-leg X-ray | GH-6106 | Anselm Waithaka-Pemberley | Waffles | Post-visit worry | Phone | With the doctor |
| Ripley's stitches look red | GH-6108 | Octavia Sengupta-Whitby | Ripley | Post-visit worry | Phone | With the doctor |
| Ear infection recheck for Bartleby | GH-6111 | Dorothea Ngwenya-Halvorsen | Bartleby | Appointment request | Front desk | With the doctor |
| Questions about Tilly's thyroid panel | GH-6107 | Cuthbert Mabuza-Fairchild | Tilly | Lab result question | With the doctor | |
| Willow's urine test came back abnormal | GH-6110 | Nuala Banerjee-Osagie | Willow | Lab result question | Phone | With the doctor |
| Boarding for Pickle, six nights | GH-6113 | Marguerite Tsuboi-Delacroix | Pickle | Boarding question | Waiting on owner | |
| Three-month supply of Gus's skin medication | GH-6115 | Raimund Ofori-Castellanos | Gus | Prescription refill | Portal message | Waiting on owner |
20 more rows
Pet owners
16 sample rows · 9 columnsThe people who bring animals to the hospital, how they like to be reached and what is waiting on them.
| Name | Phone | Prefers | Owner since | Pets | Requests | |
|---|---|---|---|---|---|---|
| Alistair Mugisha-Ravenscroft | (360) 555-0113 | alistair.mugisharavenscroft@ghah-clientmail.net | Feb 4, 2019 | Hobbes | What Hobbes's kidney values mean, Senior wellness exam for Hobbes | |
| Anselm Waithaka-Pemberley | (360) 555-0104 | anselm.waithakapemberley@ghah-clientmail.net | Phone | Dec 1, 2019 | Waffles | Waffles is limping after the back-leg X-ray, Payment plan for Waffles's surgery |
| Barnaby Okonkwo-Thistlewood | (360) 555-0102 | barnaby.okonkwothistlewood@ghah-clientmail.net | Text | Jun 23, 2023 | Juniper, Sprocket | Refill for Juniper's allergy tablets with a dose change, Refill for Sprocket's joint chews |
| Cuthbert Mabuza-Fairchild | (360) 555-0106 | cuthbert.mabuzafairchild@ghah-clientmail.net | Sep 22, 2017 | Tilly | Questions about Tilly's thyroid panel, Vaccine booster for Tilly | |
| Dorothea Ngwenya-Halvorsen | (360) 555-0107 | dorothea.ngwenyahalvorsen@ghah-clientmail.net | Phone | Aug 27, 2022 | Bartleby | Ear infection recheck for Bartleby, Receipt for Bartleby's insurance claim |
| Emeric Dlamini-Hartigan | (360) 555-0115 | emeric.dlaminihartigan@ghah-clientmail.net | Phone | Feb 8, 2022 | Otis | Follow-up blood work for Otis, Otis is drinking more water |
| Evelina Castaneda-Rutherford | (360) 555-0101 | evelina.castanedarutherford@ghah-clientmail.net | Phone | Jul 23, 2021 | Biscuit, Marmalade | Dental cleaning estimate for Biscuit, Refill for Marmalade's thyroid tablets |
| Hyacinth Brzeski-Mwale | (360) 555-0110 | hyacinth.brzeskimwale@ghah-clientmail.net | Jan 4, 2021 | Clementine | Clementine's recheck and bandage change, Refill for Clementine's ear drops | |
| Ilsabet Nowakowski-Ayinde | (360) 555-0105 | ilsabet.nowakowskiayinde@ghah-clientmail.net | Portal | Feb 12, 2025 | Sorrel | Overdue shots for Sorrel, Send Sorrel's records to the new clinic |
| Leopoldina Achebe-Strand | (360) 555-0108 | leopoldina.achebestrand@ghah-clientmail.net | Portal | Nov 4, 2024 | Poppy | Refill for Poppy's heart medication, Poppy's heart screening results |
| Marguerite Tsuboi-Delacroix | (360) 555-0103 | marguerite.tsuboidelacroix@ghah-clientmail.net | Jul 27, 2024 | Pickle, Dumpling | Boarding for Pickle, six nights, Vaccine certificate for Dumpling's trip | |
| Nuala Banerjee-Osagie | (360) 555-0116 | nuala.banerjeeosagie@ghah-clientmail.net | Portal | Jan 9, 2024 | Willow, Pepper | Willow's urine test came back abnormal, Pepper is hiding after her vaccines, Willow's cholesterol numbers |
4 more rows
Pets
22 sample rows · 8 columnsEvery animal in the hospital's care, who owns it and when its last visit and next shots fall.
| Pet | Species | Breed | Age | Weight | Owner | Last visit |
|---|---|---|---|---|---|---|
| Otis | Dog | Boxer | 9 | 33 | Emeric Dlamini-Hartigan | May 18, 2026 |
| Moose | Dog | Newfoundland | 3 | 58 | Wystan Papadakis-Oduya | Jul 2, 2026 |
| Sorrel | Dog | Irish setter | 6 | 28 | Ilsabet Nowakowski-Ayinde | May 8, 2026 |
| Bartleby | Dog | Basset hound | 8 | 24 | Dorothea Ngwenya-Halvorsen | Aug 6, 2026 |
| Juniper | Dog | Border collie | 4 | 19 | Barnaby Okonkwo-Thistlewood | Jul 22, 2026 |
| Sprocket | Dog | Jack Russell terrier | 8 | 7.1 | Barnaby Okonkwo-Thistlewood | Jul 22, 2026 |
| Gus | Dog | Pug | 7 | 9.8 | Raimund Ofori-Castellanos | Aug 16, 2026 |
| Ripley | Dog | Australian shepherd | 2 | 22 | Octavia Sengupta-Whitby | Aug 2, 2026 |
| Fennel | Cat | Russian blue | 4 | 4.4 | Octavia Sengupta-Whitby | Aug 2, 2026 |
| Biscuit | Dog | Labrador retriever | 9 | 31 | Evelina Castaneda-Rutherford | Aug 26, 2026 |
| Marmalade | Cat | Domestic shorthair | 12 | 4.6 | Evelina Castaneda-Rutherford | Aug 26, 2026 |
| Hobbes | Cat | Tabby | 13 | 5.3 | Alistair Mugisha-Ravenscroft | Sep 26, 2026 |
10 more rows
Forms and booking
Become a client
FormBecome a clientThe sign-up page on the hospital website and the clipboard at the front desk for new pet owners.
What is your name? *
What number should the front desk call?
What email should we use for reminders?
How do you like to be reached?PhoneTextEmailPortal
Send to the hospitalLog a request
FormLog a requestWhat the front desk enters when an owner phones in or stops at the counter with a question.
What is the owner asking for? *
Which owner is it? *
Which pet is it about?
What kind of request is it? *Prescription refillLab result questionAppointment requestBoarding questionBilling questionRecords transferPost-visit worry
How did it come in?PhonePortal messageEmailFront desk
When did we promise an answer?
Save the requestAlso included
- Request boardStage rules
- Waiting on an ownerDigest
- Draft a replyRow action
- New requestNotificationTells the front desk lead the moment an owner's request arrives so it is picked up the same day.
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