Oral surgery
Thistledown Harbor Oral Surgery · Oral surgery · Duluth, MN
Mireille Hollingsworth coordinates surgery at Thistledown Harbor Oral Surgery in Duluth, and every question a patient sends lands here, where she works it until the patient has an answer and the request is closed inside the same week.
HealthcareCustomer serviceDrill-down4 tables · 7 views · 1 form · 2 dimension sets · 1 dashboard · 1 drill-down · 1 notification · 1 stage rule set · 1 row action · 1 agent
Use this templateRequest board
Patient requestsNew4
When will the referral letter go outEzekiel Wanjiru-Holm—
Send images to orthodontistMaximilian Okonjo-ReyesOkonjo-Reyes — wisdom teeth removal
Parking and arrival instructionsSoledad Marchetti-VaneMarchetti-Vane — dental implant
Refill for mouth rinseAnneliese Prudhomme-KayPrudhomme-Kay — wisdom teeth removal
In progress7
Question about implant invoiceTomasz Verhoeven-IdowuVerhoeven-Idowu — dental implant
Insurance denied the bone graftDesmond ArkwrightArkwright — bone graft
Does the plan cover IV sedationAnneliese Prudhomme-KayPrudhomme-Kay — wisdom teeth removal
Which medicine for the numbnessThandiwe Corrigan-BloomCorrigan-Bloom — biopsy
Duplicate charge for extractionEzekiel Wanjiru-HolmWanjiru-Holm — tooth extraction
2 moreWaiting on patient4
Late-fee on statementIsidore Valcourt-NwosuValcourt-Nwosu — bone graft
Explain the out-of-pocket estimateCaspian Ngata-BurrNgata-Burr — wisdom teeth removal
Records for second opinionDesmond ArkwrightArkwright — bone graft
Payment plan for implantThandiwe Corrigan-BloomCorrigan-Bloom — biopsy
Resolved15
Refill after wisdom teeth removalBridgette AmmermanAmmerman — wisdom teeth removal
Swelling that is not going downCalista Beaumont-RaoBeaumont-Rao — wisdom teeth removal
Copy of surgical report for his dentistThaddeus Mbeki-FournierMbeki-Fournier — biopsy
Move implant consult to a later weekSoledad Marchetti-VaneMarchetti-Vane — dental implant
Bleeding on the second nightYuki Tanabe-HollowayTanabe-Holloway — wisdom teeth removal
10 moreTables
Patient requests
30 sample rows · 15 columnsEvery question or ask from a patient, who is handling it and the day it is due.
| Request | Patient | Surgery | Kind | Came in by | Status | Received |
|---|---|---|---|---|---|---|
| Billing for extra x-ray | Calista Beaumont-Rao | Beaumont-Rao — tooth extraction | Billing question | Resolved | Sep 5, 2026 | |
| Stitches question | Bridgette Ammerman | Ammerman — wisdom teeth removal | Post-op question | Phone | Resolved | Sep 14, 2026 |
| Refill after wisdom teeth removal | Bridgette Ammerman | Ammerman — wisdom teeth removal | Prescription refill | Phone | Resolved | Sep 15, 2026 |
| Swelling that is not going down | Calista Beaumont-Rao | Beaumont-Rao — wisdom teeth removal | Post-op question | Patient portal | Resolved | Sep 19, 2026 |
| Referral from family dentist missing | Ottilie Rasmussen-Danjuma | Rasmussen-Danjuma — dental implant | Referral status | Phone | Resolved | Sep 18, 2026 |
| Complaint about waiting room time | Lucan Brindlemoor-Achebe | — | Complaint | Walk-in | Resolved | Sep 16, 2026 |
| Refill for antibiotic | Percival Tanaka-Lund | Tanaka-Lund — tooth extraction | Prescription refill | Phone | Resolved | Sep 21, 2026 |
| Bleeding on the second night | Yuki Tanabe-Holloway | Tanabe-Holloway — wisdom teeth removal | Post-op question | Phone | Resolved | Sep 23, 2026 |
| Need work letter for missed days | Percival Tanaka-Lund | Tanaka-Lund — tooth extraction | Records request | Resolved | Sep 22, 2026 | |
| Dry socket worry | Yuki Tanabe-Holloway | Tanabe-Holloway — wisdom teeth removal | Post-op question | Patient portal | Resolved | Sep 25, 2026 |
| Move implant consult to a later week | Soledad Marchetti-Vane | Marchetti-Vane — dental implant | Reschedule | Phone | Resolved | Sep 24, 2026 |
| Duplicate charge for extraction | Ezekiel Wanjiru-Holm | Wanjiru-Holm — tooth extraction | Billing question | In progress | Sep 25, 2026 |
18 more rows
Patients
16 sample rows · 11 columnsPeople having surgery, with the contact, plan and safety details the front desk needs on every call.
| Name | Phone | Date of birth | Insurance plan | Member ID | Allergies | |
|---|---|---|---|---|---|---|
| Anneliese Prudhomme-Kay | (218) 555-0158 | anneliese.prudhommekay@lakesidemailbox.net | Jun 4, 1996 | Northern Shield PPO | NSP-12856093 | Ibuprofen |
| Bridgette Ammerman | (218) 555-0150 | bridgette.ammerman@lakesidemailbox.net | Mar 14, 1991 | Northern Shield PPO | NSP-48210377 | Penicillin |
| Calista Beaumont-Rao | (218) 555-0152 | calista.beaumontrao@lakesidemailbox.net | Jul 23, 1999 | Cedarline HMO | CLH-55017290 | Latex |
| Caspian Ngata-Burr | (218) 555-0165 | caspian.ngataburr@lakesidemailbox.net | Jan 25, 1994 | Cedarline HMO | CLH-70943182 | None known |
| Desmond Arkwright | (218) 555-0153 | desmond.arkwright@lakesidemailbox.net | Jan 30, 1967 | Northern Shield PPO | NSP-71024465 | None known |
| Ezekiel Wanjiru-Holm | (218) 555-0159 | ezekiel.wanjiruholm@lakesidemailbox.net | Oct 16, 1973 | Lakeshore Dental Plus | LDP-47730158 | None known |
| Isidore Valcourt-Nwosu | (218) 555-0160 | isidore.valcourtnwosu@lakesidemailbox.net | Aug 29, 1960 | Medicaid | MCD-88105427 | Penicillin |
| Lucan Brindlemoor-Achebe | (218) 555-0157 | lucan.brindlemoorachebe@lakesidemailbox.net | Feb 27, 1988 | Cedarline HMO | CLH-33092516 | None known |
| Maximilian Okonjo-Reyes | (218) 555-0161 | maximilian.okonjoreyes@lakesidemailbox.net | Apr 21, 2005 | Cedarline HMO | CLH-26649871 | None known |
| Ottilie Rasmussen-Danjuma | (218) 555-0162 | ottilie.rasmussendanjuma@lakesidemailbox.net | Dec 3, 1982 | Northern Shield PPO | NSP-93517264 | Latex |
| Percival Tanaka-Lund | (218) 555-0163 | percival.tanakalund@lakesidemailbox.net | Sep 17, 1991 | Self-pay | SELF-0002 | None known |
| Soledad Marchetti-Vane | (218) 555-0156 | soledad.marchettivane@lakesidemailbox.net | Dec 11, 1955 | Self-pay | SELF-0001 | Sulfa drugs |
4 more rows
Surgeries
18 sample rows · 10 columnsEvery operation planned or done, with the surgeon, the sedation and the fee.
| Surgery | Patient | Procedure | Surgeon | Sedation | Status | Surgery date |
|---|---|---|---|---|---|---|
| Beaumont-Rao — tooth extraction | Calista Beaumont-Rao | Tooth extraction | Dr. Sunniva Adeyemi-Roth | Nitrous | Completed | Aug 6, 2026 |
| Verhoeven-Idowu — dental implant | Tomasz Verhoeven-Idowu | Dental implant | Dr. Sunniva Adeyemi-Roth | Local | Completed | Aug 26, 2026 |
| Arkwright — bone graft | Desmond Arkwright | Bone graft | Dr. Valerian Stromberg-Oyelaran | IV sedation | Completed | Sep 2, 2026 |
| Wanjiru-Holm — tooth extraction | Ezekiel Wanjiru-Holm | Tooth extraction | Dr. Sunniva Adeyemi-Roth | Nitrous | Completed | Sep 8, 2026 |
| Ammerman — wisdom teeth removal | Bridgette Ammerman | Wisdom teeth removal | Dr. Valerian Stromberg-Oyelaran | IV sedation | Completed | Sep 11, 2026 |
| Corrigan-Bloom — biopsy | Thandiwe Corrigan-Bloom | Biopsy | Dr. Valerian Stromberg-Oyelaran | Local | Completed | Sep 14, 2026 |
| Beaumont-Rao — wisdom teeth removal | Calista Beaumont-Rao | Wisdom teeth removal | Dr. Sunniva Adeyemi-Roth | IV sedation | Completed | Sep 17, 2026 |
| Tanaka-Lund — tooth extraction | Percival Tanaka-Lund | Tooth extraction | Dr. Valerian Stromberg-Oyelaran | Nitrous | Completed | Sep 20, 2026 |
| Tanabe-Holloway — wisdom teeth removal | Yuki Tanabe-Holloway | Wisdom teeth removal | Dr. Valerian Stromberg-Oyelaran | General | Completed | Sep 23, 2026 |
| Mbeki-Fournier — biopsy | Thaddeus Mbeki-Fournier | Biopsy | Dr. Sunniva Adeyemi-Roth | Local | Completed | Sep 26, 2026 |
| Rasmussen-Danjuma — dental implant | Ottilie Rasmussen-Danjuma | Dental implant | Dr. Sunniva Adeyemi-Roth | Local | Cancelled | Sep 30, 2026 |
| Prudhomme-Kay — wisdom teeth removal | Anneliese Prudhomme-Kay | Wisdom teeth removal | Dr. Valerian Stromberg-Oyelaran | IV sedation | Scheduled | Oct 11, 2026 |
6 more rows
Also included
- Requests by kind and statusDrill-down
- Request lifecycleStage rules
- New complaintNotificationTells the coordinator the moment a complaint comes in so it is answered the same day.
- Waiting on patientRow action
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