Massage therapy clinic
Silverbirch Ridge Massage Therapy · Massage therapy clinic · Asheville, NC
Adaeze Pellegrino owns Silverbirch Ridge Massage Therapy, a licensed clinic in Asheville, and works this board so each client message gets an answer and is closed before the week ends, with an assistant reading the same records.
HealthcareCustomer serviceAgents3 tables · 6 views · 2 forms · 2 dimension sets · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 row action · 1 agent
Use this templateRequest board
RequestsNew5
Insurance receipt for referral visitsWilhelmina Dacosta-OyelowoInsurance receipt
Reschedule the hot stone sessionLucian Aberdeen-TakahashiReschedule
Lost my gift cardMarguerite Oduya-VasquezGift card
Soreness after first deep tissue sessionImelda Strathcona-BoatengAftercare question
Overcharge on last packageFitzgerald Rasmussen-AdeyemiComplaint
With staff7
Gift card for two, anniversaryPhilippa Nwosu-LandgrafGift card
Numbness after prenatal sessionImelda Strathcona-BoatengAftercare question
Receipt for tax yearZelda Marchetti-MensahInsurance receipt
Renew monthly membership at new rateCorwin Brandvold-MbekiPackage renewal
Room temperature too coolAnselm Torvald-KimathiComplaint
2 moreWaiting on client4
Insurance receipt for March visitsMarguerite Oduya-VasquezInsurance receipt
Refund for missed sessionLucian Aberdeen-TakahashiComplaint
Gift card for the office teamThaddeus Pembroke-IwuGift card
Renew ten-session pack, half usedIgnatius Ballantrae-NkemeluPackage renewal
Replied4
Switch from monthly to ten-packYsolde Carraway-ObuyaPackage renewal
Pause monthly membership for travelFitzgerald Rasmussen-AdeyemiPackage renewal
Can my partner join the next visitLysander Pruitt-TanakaAftercare question
Gift card balance checkCasimir Halloran-DubeGift card
Closed8
Move Thursday deep tissue to SaturdayThaddeus Pembroke-IwuReschedule
Gift card for a mother's birthdayCasimir Halloran-DubeGift card
Receipt for HSA reimbursementCorwin Brandvold-MbekiInsurance receipt
Sore shoulder two days after sessionLysander Pruitt-TanakaAftercare question
Renew ten-session packAnselm Torvald-KimathiPackage renewal
3 moreTables
Requests
28 sample rows · 11 columnsEvery question, refund or renewal a client sends, from first message to closed.
| Request | Client | Kind of request | Came in by | Received | Reply due | Closed on |
|---|---|---|---|---|---|---|
| Move Thursday deep tissue to Saturday | Thaddeus Pembroke-Iwu | Reschedule | Phone | Sep 23, 2026 | Sep 25, 2026 | Sep 24, 2026 |
| Gift card for a mother's birthday | Casimir Halloran-Dube | Gift card | Website form | Sep 24, 2026 | Sep 27, 2026 | Sep 26, 2026 |
| Sore shoulder two days after session | Lysander Pruitt-Tanaka | Aftercare question | Text message | Sep 26, 2026 | Sep 27, 2026 | Sep 27, 2026 |
| Receipt for HSA reimbursement | Corwin Brandvold-Mbeki | Insurance receipt | Sep 25, 2026 | Sep 29, 2026 | Sep 28, 2026 | |
| Therapist ran twenty minutes late | Zelda Marchetti-Mensah | Complaint | Sep 27, 2026 | Sep 29, 2026 | Sep 29, 2026 | |
| Reschedule Monday hot stone | Wilhelmina Dacosta-Oyelowo | Reschedule | Text message | Sep 28, 2026 | Sep 30, 2026 | Sep 29, 2026 |
| Renew ten-session pack | Anselm Torvald-Kimathi | Package renewal | At the front desk | Sep 26, 2026 | Oct 1, 2026 | Sep 26, 2026 |
| Numbness after prenatal session | Imelda Strathcona-Boateng | Aftercare question | Phone | Sep 30, 2026 | Oct 1, 2026 | — |
| Switch from monthly to ten-pack | Ysolde Carraway-Obuya | Package renewal | Phone | Sep 28, 2026 | Oct 2, 2026 | — |
| Gift card for two, anniversary | Philippa Nwosu-Landgraf | Gift card | Website form | Sep 29, 2026 | Oct 2, 2026 | — |
| Move Friday sports session earlier | Ignatius Ballantrae-Nkemelu | Reschedule | Text message | Oct 1, 2026 | Oct 2, 2026 | Oct 2, 2026 |
| Refund for missed session | Lucian Aberdeen-Takahashi | Complaint | Sep 30, 2026 | Oct 3, 2026 | — |
16 more rows
Clients
14 sample rows · 11 columnsEveryone who has booked a session, with private health notes kept off the front desk list.
| Client | Phone | Client since | Usual massage | Membership | Intake form signed | |
|---|---|---|---|---|---|---|
| Anselm Torvald-Kimathi | anselm.torvald@tallowmerepostbox.net | (828) 555-119 | May 3, 2025 | Sports recovery | Ten-session pack | Yes |
| Casimir Halloran-Dube | casimir.halloran@tallowmerepostbox.net | (828) 555-117 | Jun 27, 2024 | Hot stone | Pay as you go | Yes |
| Corwin Brandvold-Mbeki | corwin.brandvold@tallowmerepostbox.net | (828) 555-111 | Apr 18, 2024 | Deep tissue | Monthly member | Yes |
| Fitzgerald Rasmussen-Adeyemi | fitzgerald.rasmussen@tallowmerepostbox.net | (828) 555-121 | Jan 9, 2024 | Deep tissue | Monthly member | Yes |
| Ignatius Ballantrae-Nkemelu | ignatius.ballantrae@tallowmerepostbox.net | (828) 555-124 | Oct 20, 2025 | Swedish | Ten-session pack | Yes |
| Imelda Strathcona-Boateng | imelda.strathcona@tallowmerepostbox.net | (828) 555-116 | Jan 18, 2026 | Prenatal | Pay as you go | Yes |
| Lucian Aberdeen-Takahashi | lucian.aberdeen@tallowmerepostbox.net | (828) 555-123 | Mar 4, 2025 | Sports recovery | Pay as you go | Yes |
| Lysander Pruitt-Tanaka | lysander.pruitt@tallowmerepostbox.net | (828) 555-115 | Nov 4, 2024 | Deep tissue | Pay as you go | Yes |
| Marguerite Oduya-Vasquez | marguerite.oduya@tallowmerepostbox.net | (828) 555-114 | Jun 12, 2025 | Swedish | Monthly member | Yes |
| Philippa Nwosu-Landgraf | philippa.nwosu@tallowmerepostbox.net | (828) 555-118 | Sep 10, 2025 | Prenatal | Monthly member | Yes |
| Thaddeus Pembroke-Iwu | thaddeus.pembroke@tallowmerepostbox.net | (828) 555-113 | Oct 1, 2023 | Sports recovery | Ten-session pack | Yes |
| Wilhelmina Dacosta-Oyelowo | wilhelmina.dacosta@tallowmerepostbox.net | (828) 555-120 | Nov 29, 2025 | Hot stone | Monthly member | Yes |
2 more rows
Also included
- Your requestsClient portal
- Request boardStage rules
- Waiting on a clientDigest
- Waiting on a clientNotificationTells the front desk when a request is parked on the client's answer.
- Draft a replyRow action
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