Managed IT provider
Larkhaven Crossing IT · Managed IT provider · Nashville, TN
Adaeze Whitcombe is the service manager at Larkhaven Crossing IT, a managed IT provider in Nashville, and uses this to follow every ticket from the first request through the fix, the sign-off checklist and the day the client pays.
Software and ITWork ordersChecklists3 tables · 5 views · 1 form · 2 dimension sets · 1 digest · 1 checklist · 1 notification · 1 stage rule set · 1 agent
Use this templateTicket board
TicketsNew4
Locked out of the shared mailbox - FenwickLIT-26-1001Fenwick & Sade Accounting
Suspicious email clicked by a receptionist - QuillfeatherLIT-26-1002Quillfeather Law Offices
Install the accounting update on three desks - TallowfieldLIT-26-1003Tallowfield Veterinary
Move the practice software to the new server - OstranderLIT-26-1004Ostrander Title Company
In progress7
Wi-Fi drops in the back office - RookeryLIT-26-1005Rookery Lane Orthodontics
Calendar invites not syncing to phones - MarloweLIT-26-1006Marlowe Street Dental
Mailbox full and bouncing mail - AshgroveLIT-26-1007Ashgrove Design Build
Reception printer prints blank pages - StillwaterLIT-26-1008Stillwater Physical Therapy
New hire cannot sign in to the portal - CobbletonLIT-26-1009Cobbleton Family Pharmacy
2 moreWaiting on client4
Scanner software missing after update - WexcombeLIT-26-1012Wexcombe Insurance Agency
Install the accounting update on three desks - PenhallowLIT-26-1013Penhallow Architecture
Slow file server after lunch - GreywoodLIT-26-1014Greywood Engineering
Shared calendar missing for new partner - MarloweLIT-26-1015Marlowe Street Dental
Done10
Calendar invites not syncing to phones - TallowfieldLIT-26-1016Tallowfield Veterinary
Laptop battery drains in an hour - OstranderLIT-26-1017Ostrander Title Company
Two-step sign-in code never arrives - RookeryLIT-26-1018Rookery Lane Orthodontics
Locked out of the shared mailbox - HarlowLIT-26-1019Harlow Pediatric Therapy
Quarterly backup restore test - BrindlemoorLIT-26-1020Brindlemoor Realty
5 morePaid11
Second monitor flickers - PenhallowLIT-26-1026Penhallow Architecture
New hire cannot sign in to the portal - GreywoodLIT-26-1027Greywood Engineering
Password reset for the front desk workstation - MarloweLIT-26-1028Marlowe Street Dental
Suspicious email clicked by a receptionist - AshgroveLIT-26-1029Ashgrove Design Build
Install the accounting update on three desks - StillwaterLIT-26-1030Stillwater Physical Therapy
6 moreTables
Tickets
36 sample rows · 22 columnsEvery request for help, from the first call to the day the invoice is paid.
| What is wrong | Ticket no. | Client | Asked by | Their email | Kind of problem | Priority |
|---|---|---|---|---|---|---|
| Locked out of the shared mailbox - Fenwick | LIT-26-1001 | Fenwick & Sade Accounting | Eamon Pennywhistle | eamon.pennywhistle@fenwickandsadeaccountingltd.com | Password and access | Normal |
| Suspicious email clicked by a receptionist - Quillfeather | LIT-26-1002 | Quillfeather Law Offices | Joaquim Cavanaugh | joaquim.cavanaugh@quillfeatherlawofficesltd.com | Security | Normal |
| Install the accounting update on three desks - Tallowfield | LIT-26-1003 | Tallowfield Veterinary | Niamh Lundgren | niamh.lundgren@tallowfieldveterinaryltd.com | Software install | High |
| Wi-Fi drops in the back office - Rookery | LIT-26-1005 | Rookery Lane Orthodontics | Ravi Merriweather | ravi.merriweather@rookerylaneorthodonticsltd.com | Network | Normal |
| Move the practice software to the new server - Ostrander | LIT-26-1004 | Ostrander Title Company | Ottoline Whitcombe | ottoline.whitcombe@ostrandertitlecompanyltd.com | Software install | Low |
| Calendar invites not syncing to phones - Marlowe | LIT-26-1006 | Marlowe Street Dental | Thaddeus Farnsworth | thaddeus.farnsworth@marlowestreetdentalltd.com | Email and calendar | Urgent |
| Mailbox full and bouncing mail - Ashgrove | LIT-26-1007 | Ashgrove Design Build | Lucien Underhill | lucien.underhill@ashgrovedesignbuildltd.com | Email and calendar | Normal |
| Scanner software missing after update - Wexcombe | LIT-26-1012 | Wexcombe Insurance Agency | Elowen Tavernier | elowen.tavernier@wexcombeinsuranceagencyltd.com | Software install | Normal |
| Reception printer prints blank pages - Stillwater | LIT-26-1008 | Stillwater Physical Therapy | Saoirse Wolcott | saoirse.wolcott@stillwaterphysicaltherapyltd.com | Hardware | High |
| Install the accounting update on three desks - Penhallow | LIT-26-1013 | Penhallow Architecture | Perpetua Fairbairn | perpetua.fairbairn@penhallowarchitectureltd.com | Software install | High |
| New hire cannot sign in to the portal - Cobbleton | LIT-26-1009 | Cobbleton Family Pharmacy | Delphine Mandelbaum | delphine.mandelbaum@cobbletonfamilypharmacyltd.com | Password and access | Normal |
| Slow file server after lunch - Greywood | LIT-26-1014 | Greywood Engineering | Viggo Oyama | viggo.oyama@greywoodengineeringltd.com | Network | Low |
24 more rows
Clients
14 sample rows · 13 columnsThe businesses Larkhaven Crossing looks after: plan, rates and who they call.
| Company | Client no. | Plan | Hourly rate | Monthly fee | Client since | Contact |
|---|---|---|---|---|---|---|
| Ashgrove Design Build | LC-106 | Managed | $110 | $1,380 | Nov 5, 2024 | Greta Underwood |
| Brindlemoor Realty | LC-105 | Essentials | $95 | $720 | Mar 5, 2025 | Farida Draycott |
| Cobbleton Family Pharmacy | LC-112 | Complete | $125 | $2,480 | Nov 5, 2022 | Isolde Rosenthal |
| Fenwick & Sade Accounting | LC-101 | Essentials | $95 | $640 | Jul 5, 2026 | Tomasz Oyelaran |
| Greywood Engineering | LC-114 | Essentials | $100 | $830 | Mar 5, 2022 | Saoirse Strobridge |
| Harlow Pediatric Therapy | LC-102 | Managed | $110 | $1,450 | Mar 5, 2026 | Fenwick Eberhardt |
| Marlowe Street Dental | LC-103 | Complete | $120 | $2,300 | Nov 5, 2025 | Cordelia Underhill |
| Ostrander Title Company | LC-110 | Managed | $110 | $1,290 | Jul 5, 2023 | Ludovic Yoshida |
| Penhallow Architecture | LC-111 | Essentials | $95 | $760 | Mar 5, 2023 | Quentin Jessamy |
| Quillfeather Law Offices | LC-104 | Managed | $115 | $1,600 | Jul 5, 2025 | Lorcan Wendell |
| Rookery Lane Orthodontics | LC-113 | Managed | $110 | $1,410 | Jul 5, 2022 | Ulrika Thibodeaux |
| Stillwater Physical Therapy | LC-109 | Essentials | $95 | $690 | Nov 5, 2023 | Hester Cavanaugh |
2 more rows
Also included
- Close-outChecklist
- Ticket boardStage rules
- Finished and still unpaidDigest
- Urgent ticketNotificationTells the service manager the moment an urgent request lands.
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