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Training and certification HR

Drumlin Creek Learning · Training and certification HR · Minneapolis, MN

Ximena Oakhurst leads learning at Drumlin Creek Learning, the training arm of a regional distribution company, and she gives employees this self-service page so every course, renewal and records request gets an answer and a closing date within the same week.

Staffing and HRCustomer serviceClient portals5 tables · 6 views · 1 form · 2 dimension sets · 1 portal · 1 digest · 1 notification · 1 agent
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Request board

Requests
New5
Extension on customer care escalation skills while I was outPenelope Lindenmeyer-RuizCompliance extension
Cannot attend difficult conversations at work on that dayEsperanza Montclair-SorensenSchedule change
Wrong date on my hazard communication basics recordCormac Thistlewood-AdebayoTraining record fix
Enroll my team lead in leading your first teamGwendolen Brightmore-CastellanoCourse enrollment
Introductory statistics coursePenelope Lindenmeyer-RuizTuition help
In review8
Evening class toward a supply chain certificateMirabel Inglethorpe-DialloTuition help
Seat for the hazard communication basics sessionQuentin Marchetti-OgunleyeCourse enrollment
Seat for the leading your first team sessionTobiah Prendergast-MwangiCourse enrollment
Renew my hazard communication basicsMirabel Inglethorpe-DialloCertification renewal
Enroll my team lead in forklift operator certificationCormac Thistlewood-AdebayoCourse enrollment
3 more
Waiting on employee4
Enroll my team lead in anti-harassment training for managersPenelope Lindenmeyer-RuizCourse enrollment
Extension on warehouse management system administration while I was outIoana Everhart-MbekiCompliance extension
More time to finish warehouse management system administrationKalinda Galbraith-OrtegaCompliance extension
Move my first aid and cpr renewal seat to the next sessionKalinda Galbraith-OrtegaSchedule change
Resolved15
Night course in managerial accountingIoana Everhart-MbekiTuition help
Card for difficult conversations at work is about to lapseDalia Greywether-LundCertification renewal
Online data analysis class reimbursementJebediah Fairbairn-YilmazTuition help
Extension on welcome to drumlin creek while I was outQuentin Marchetti-OgunleyeCompliance extension
Move my contract basics for buyers seat to the next sessionEsperanza Montclair-SorensenSchedule change
10 more
Declined4
More time to finish spreadsheet analysis for finance staffGwendolen Brightmore-CastellanoCompliance extension
Card for hazard communication basics is about to lapseOctavian Kettleborough-OkoyeCertification renewal
Cannot attend welcome to drumlin creek on that dayFitzgerald Abernathy-NwosuSchedule change
Certificate in project coordinationKalinda Galbraith-OrtegaTuition help

Tables

Requests

36 sample rows · 10 columns

Everything an employee asks the learning team for, who is handling it and the day it should be answered by.

RequestEmployeeKindCourseStatusOpenedAnswer by
Extension on customer care escalation skills while I was outPenelope Lindenmeyer-RuizCompliance extensionCustomer care escalation skillsNewOct 5, 2026Oct 10, 2026
Evening class toward a supply chain certificateMirabel Inglethorpe-DialloTuition help—In reviewOct 3, 2026Oct 7, 2026
Welding fundamentals at the technical collegeValentin Rutherglen-AchebeTuition help—In reviewOct 3, 2026Oct 9, 2026
Cannot attend difficult conversations at work on that dayEsperanza Montclair-SorensenSchedule changeDifficult conversations at workNewOct 3, 2026Oct 7, 2026
Wrong date on my hazard communication basics recordCormac Thistlewood-AdebayoTraining record fixHazard communication basicsNewOct 3, 2026Oct 8, 2026
Enroll my team lead in leading your first teamGwendolen Brightmore-CastellanoCourse enrollmentLeading your first teamNewOct 3, 2026Oct 7, 2026
Introductory statistics coursePenelope Lindenmeyer-RuizTuition help—NewOct 3, 2026Oct 9, 2026
Renew my hazard communication basicsMirabel Inglethorpe-DialloCertification renewalHazard communication basicsIn reviewOct 2, 2026Oct 7, 2026
Extension on warehouse management system administration while I was outIoana Everhart-MbekiCompliance extensionWarehouse management system administrationWaiting on employeeOct 2, 2026Oct 6, 2026
Enroll my team lead in anti-harassment training for managersPenelope Lindenmeyer-RuizCourse enrollmentAnti-harassment training for managersWaiting on employeeOct 1, 2026Oct 5, 2026
Seat for the leading your first team sessionTobiah Prendergast-MwangiCourse enrollmentLeading your first teamIn reviewOct 1, 2026Oct 5, 2026
Enroll my team lead in forklift operator certificationCormac Thistlewood-AdebayoCourse enrollmentForklift operator certificationIn reviewOct 1, 2026Oct 6, 2026

24 more rows

Employees

22 sample rows · 9 columns

The people the learning team serves: where they work and what they have asked for and earned.

LearnerDirect lineDepartmentLocationJoined the companyRequestsCertifications
Amadou Pennyfeather-Osei(612) 555-0160OperationsRemoteFeb 2, 2025Spanish for customer care, level twoForklift operator, Pennyfeather
Beatrix Valderrama-Knott(612) 555-0161Customer careDistribution centerFeb 7, 2026First aid and CPR, Valderrama
Cormac Thistlewood-Adebayo(612) 555-0162FinanceMain officeOct 31, 2021Enroll my team lead in forklift operator certification, Cannot attend warehouse management system administration on that day, Wrong date on my hazard communication basics recordHazard communication basics, Thistlewood, Anti-harassment training for managers, Thistlewood
Dalia Greywether-Lund(612) 555-0163WarehouseDistribution centerDec 1, 2019Card for difficult conversations at work is about to lapse, Cannot attend hazard communication basics on that dayForklift operator, Greywether
Esperanza Montclair-Sorensen(612) 555-0164EngineeringRemoteFeb 2, 2025Move my contract basics for buyers seat to the next session, Cannot attend difficult conversations at work on that day, Move my leading your first team seat to the next sessionSpreadsheet analysis for finance staff, Montclair
Fitzgerald Abernathy-Nwosu(612) 555-0165SalesRemoteJun 7, 2026Cannot attend welcome to drumlin creek on that dayFirst aid and CPR, Abernathy, Safe lifting and ergonomics, Abernathy
Gwendolen Brightmore-Castellano(612) 555-0166OperationsMain officeApr 18, 2024More time to finish spreadsheet analysis for finance staff, Enroll my team lead in leading your first teamAnti-harassment training for managers, Brightmore
Hieronymus Delacroix-Hakimi(612) 555-0167Customer careDistribution centerOct 31, 2021Safe lifting and ergonomics, Delacroix, Forklift operator, Delacroix
Ioana Everhart-Mbeki(612) 555-0168FinanceMain officeFeb 7, 2026Night course in managerial accounting, Extension on warehouse management system administration while I was outForklift operator, Everhart, First aid and CPR, Everhart
Jebediah Fairbairn-Yilmaz(612) 555-0169WarehouseDistribution centerApr 18, 2024Online data analysis class reimbursementHazard communication basics, Fairbairn
Kalinda Galbraith-Ortega(612) 555-0170EngineeringRemoteFeb 7, 2026More time to finish first aid and cpr renewal, Certificate in project coordination, More time to finish warehouse management system administration, Sign me up for anti-harassment training for managers, Move my first aid and cpr renewal seat to the next sessionContract basics for buyers, Galbraith
Lorcan Holloway-Rasmussen(612) 555-0171SalesMain officeFeb 2, 2025Cannot attend first aid and cpr renewal on that dayFirst aid and CPR, Holloway, Anti-harassment training for managers, Holloway

10 more rows

Courses

12 sample rows · 8 columns

The catalogue employees can ask for, with cost per seat and the next session date.

CourseCategoryHow it runsHoursCost per seatNext sessionRequests
Welcome to Drumlin CreekOnboardingOnline3$0Oct 7, 2026Extension on welcome to drumlin creek while I was out, Cannot attend welcome to drumlin creek on that day
Hazard communication basicsComplianceOnline2$0Oct 10, 2026Seat for the hazard communication basics session, Renew my hazard communication basics, Card for hazard communication basics is about to lapse, Cannot attend hazard communication basics on that day, Wrong date on my hazard communication basics record
Anti-harassment training for managersComplianceOnline3$45Oct 14, 2026Enroll my team lead in anti-harassment training for managers, Sign me up for anti-harassment training for managers
First aid and CPR renewalSafetyWorkshop4$95Oct 17, 2026More time to finish first aid and cpr renewal, Cannot attend first aid and cpr renewal on that day, Move my first aid and cpr renewal seat to the next session
Safe lifting and ergonomicsSafetyClassroom3$60Oct 21, 2026
Spreadsheet analysis for finance staffTechnicalOnline10$420Oct 24, 2026More time to finish spreadsheet analysis for finance staff
Difficult conversations at workLeadershipWorkshop6$380Oct 31, 2026Card for difficult conversations at work is about to lapse, Cannot attend difficult conversations at work on that day
Contract basics for buyersComplianceOnline5$150Nov 3, 2026Move my contract basics for buyers seat to the next session
Customer care escalation skillsTechnicalWorkshop8$520Nov 7, 2026Extension on customer care escalation skills while I was out
Forklift operator certificationSafetyClassroom8$310Nov 9, 2026Enroll my team lead in forklift operator certification, My forklift operator certification completion is missing
Leading your first teamLeadershipWorkshop12$640Nov 15, 2026Seat for the leading your first team session, Enroll my team lead in leading your first team, Move my leading your first team seat to the next session
Warehouse management system administrationTechnicalClassroom16$1,250Dec 2, 2026Extension on warehouse management system administration while I was out, Cannot attend warehouse management system administration on that day, More time to finish warehouse management system administration, Card for warehouse management system administration is about to lapse

Certifications

28 sample rows · 7 columns

Every certification an employee holds, when it was earned and when it lapses.

CertificationEmployeeCourseEarnedExpiresStanding
Safe lifting and ergonomics, AbernathyFitzgerald Abernathy-NwosuSafe lifting and ergonomicsAug 4, 2025Aug 4, 2026Expired
Anti-harassment training for managers, InglethorpeMirabel Inglethorpe-DialloAnti-harassment training for managersAug 26, 2025Aug 26, 2026Expired
Forklift operator, PennyfeatherAmadou Pennyfeather-OseiForklift operator certificationSep 15, 2024Sep 15, 2026Expired
First aid and CPR, AbernathyFitzgerald Abernathy-NwosuFirst aid and CPR renewalSep 30, 2024Sep 30, 2026Expired
Forklift operator, EverhartIoana Everhart-MbekiForklift operator certificationOct 20, 2024Oct 20, 2026Expiring soon
Hazard communication basics, LindenmeyerPenelope Lindenmeyer-RuizHazard communication basicsOct 23, 2025Oct 23, 2026Expiring soon
Anti-harassment training for managers, HollowayLorcan Holloway-RasmussenAnti-harassment training for managersNov 2, 2025Nov 2, 2026Expiring soon
Safe lifting and ergonomics, DelacroixHieronymus Delacroix-HakimiSafe lifting and ergonomicsNov 7, 2025Nov 7, 2026Expiring soon
First aid and CPR, ValderramaBeatrix Valderrama-KnottFirst aid and CPR renewalNov 18, 2024Nov 18, 2026Expiring soon
Safe lifting and ergonomics, PrendergastTobiah Prendergast-MwangiSafe lifting and ergonomicsNov 26, 2025Nov 26, 2026Expiring soon
First aid and CPR, HollowayLorcan Holloway-RasmussenFirst aid and CPR renewalDec 19, 2024Dec 19, 2026Current
Contract basics for buyers, NorthcuttRosalind Northcutt-FaroukContract basics for buyersJan 4, 2024Jan 3, 2027Current

16 more rows

Forms and booking

Ask the learning team

Form
Ask the learning teamThe form employees use to ask for a course, a renewal or a record fix.
What do you need? *
Which employee are you? *
What kind of request is it? *Course enrollmentCertification renewalTraining record fixTuition helpCompliance extensionSchedule change
Which course is it about?
If it costs money, how much?
Send to the learning team

Also included

  • Your learning requestsClient portal
  • New requests to answerDigest
  • New requestNotificationTells the program coordinator when an employee sends a request.

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